And are you talking about your real experience or you're just hypothesizing?
On Sat, Jan 9, 2010 at 3:51 AM, Lee Bolding <l...@leesbian.net> wrote: > > On 8 Jan 2010, at 14:40, Sid Bachtiar wrote: > >>>>> If your server goes >>>>> bump in the night, who you gonna call? >> >>>> We have our own support team to call :-) >> >>> Yes, but a salaried employee is more expensive than raising a ticket on a >>> case-by-case basis with the likes of Zend (or buying a support contract to >>> begin with) >> >> Seriously, you'd call Zend/Microsoft in the middle of the night to fix >> your server that goes bump? > > Obviously, try a reboot or whatever first - the response time of even an hour > makes it worth trying basic stuff before calling them, but if it's looking > like something more serious, then yes. > > Besides, with a support contract that says I can (and not get charged extra > for it) why the hell wouldn't I? > > Spending 10's of thousands of dollars on a salaried employee to do that, when > Zend will already do it is crazy. Zend have employees all over the world, so > it doesn't matter what time of day it is. Can you guarantee your SysAdmin > will even wake up and answer the phone? or won't be out drinking or something > else? > > As I said before - risk register. Reduce the risk whenever you can (this is > why we also remove code whenever we can - less support risk, less risk of > bugs etc), this approach usually doesn't cost any extra - it's just a shift > in mentality. > -- > You received this message because you are subscribed to the Google Groups > "symfony users" group. > To post to this group, send email to symfony-us...@googlegroups.com. > To unsubscribe from this group, send email to > symfony-users+unsubscr...@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/symfony-users?hl=en. > > > > -- Blue Horn Ltd - System Development http://bluehorn.co.nz
-- You received this message because you are subscribed to the Google Groups "symfony users" group. To post to this group, send email to symfony-us...@googlegroups.com. To unsubscribe from this group, send email to symfony-users+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/symfony-users?hl=en.
