Looking for a ticketing system that is preferably open source. I've been looking into RT and OTRS but they were rejected as a solution.
The requirements are the following: - ability to have multiple queues - have a web fronted where customers can create new and check the status of their tickets - able to create reports based on time and % of answered/closed tickets - ability to interact with the tickets via email That's pretty much it. I would appreciate any suggestion you might have based on your experience. -- Martin Markovski twitter: @martinmarkovski mobile: +38972272705 _______________________________________________ Tech mailing list [email protected] http://lopsa.org/cgi-bin/mailman/listinfo/tech This list provided by the League of Professional System Administrators http://lopsa.org/
