Martin Markovski <[email protected]> writes:
> Looking for a ticketing system that is preferably open source.
> I've been looking into RT and OTRS but they were rejected as a solution.
>
> The requirements are the following:
> - ability to have multiple queues
> - have a web fronted where customers can create new and check the
> status of their tickets
> - able to create reports based on time and % of answered/closed tickets
> - ability to interact with the tickets via email
FWIW, I would be really interested in hearing suggestions that met these
needs, and also:
- ability to have RT style security for users: if you don't have rights to
the individual ticket and/or queue you don't get to even touch it.
Super-nice to have would be something that helped track project planning,
like an XP "velocity" style system, but hardly essential.
Daniel
--
✣ Daniel Pittman ✉ [email protected] ☎ +61 401 155 707
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