It's not open source, or free, however WebHelpDesk works for us and has the functionality you're looking for. Additionally it is extremely simple to set up and configure.
- Pat (sent from my phone) On Aug 3, 2010, at 2:11 AM, Martin Markovski <[email protected]> wrote: > Looking for a ticketing system that is preferably open source. > I've been looking into RT and OTRS but they were rejected as a solution. > > The requirements are the following: > - ability to have multiple queues > - have a web fronted where customers can create new and check the > status of their tickets > - able to create reports based on time and % of answered/closed tickets > - ability to interact with the tickets via email > > That's pretty much it. I would appreciate any suggestion you might > have based on your experience. > > -- > Martin Markovski > twitter: @martinmarkovski > mobile: +38972272705 > _______________________________________________ > Tech mailing list > [email protected] > http://lopsa.org/cgi-bin/mailman/listinfo/tech > This list provided by the League of Professional System Administrators > http://lopsa.org/ _______________________________________________ Tech mailing list [email protected] http://lopsa.org/cgi-bin/mailman/listinfo/tech This list provided by the League of Professional System Administrators http://lopsa.org/
