UNCLASSIFIED

Hi all,

Wanted some input on the maintenance contract vs. hot/luke warm/cold
spares debate.  What does your $work do, and is it value for money?

If you run with spares, how much of your valuable sysadmin time is taken
up when you have to fix something, presuming that your newer hardware is
"slightly" different than your dead hardware and all the driver
ramifications that that entails.

If you do have maintenance contracts, do you have something like
critical systems on 24x7 support and others on, say, 9x5 support, to try
and reduce costs?

Interested in all possible scenarios.

Thankx,

Greg.

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