On 10-08-13 07:32 AM, Derek J. Balling wrote: > > 1.) Know what you're getting. There's someone here, not me but I can't > remember who it was, who can tell the story of the $VENDOR support contract > that guaranteed an employee would be on-site within 4 hours, and at 3h55m > this guy who could only be described as "Farmer Ted" shows up in coveralls > and muddy shoes simply to look at the machine and say "Yep, lemme escalate > this". "Farmer Ted", an employee of $VENDOR, was on-contract simply to > meet the commitment and nothing more. When he'd get a call, he'd come in > out of the fields he was working (no joke) and head off to $VENDOR's > client's site.
Truly, a field engineer! -- Yves. http://www.SollerS.ca/ xmpp:y...@zioup.com _______________________________________________ Tech mailing list Tech@lopsa.org http://lopsa.org/cgi-bin/mailman/listinfo/tech This list provided by the League of Professional System Administrators http://lopsa.org/
