SMS. Tre cheap, IMHO. $work uses them for SPARC, Tru, and big honkin IBM tape 
libraries. FWIW, we buy x86 Dell gear but do _not_ opt for SMS over Dell 
service contracts. 

sysmaint.com I think. 

Were 7x24 since we don't want n+1 of those architectures in the datacenter!

Sent from my iPhone

On Aug 12, 2010, at 7:25 PM, "Robinson, Greg" 
<[email protected]> wrote:

> UNCLASSIFIED
> 
> Hi all,
> 
> Wanted some input on the maintenance contract vs. hot/luke warm/cold
> spares debate.  What does your $work do, and is it value for money?
> 
> If you run with spares, how much of your valuable sysadmin time is taken
> up when you have to fix something, presuming that your newer hardware is
> "slightly" different than your dead hardware and all the driver
> ramifications that that entails.
> 
> If you do have maintenance contracts, do you have something like
> critical systems on 24x7 support and others on, say, 9x5 support, to try
> and reduce costs?
> 
> Interested in all possible scenarios.
> 
> Thankx,
> 
> Greg.
> 
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