Now I've migrated to the latest version of opensips downloaded from github. Still call center module is not working for me. Error in syslog:
ERROR:b2b_logic:b2bl_parse_key: Wrong b2b logic key ERROR:b2b_logic:b2bl_restore_upper_info: Failed to parse b2b logic key ["User9"] ERROR:call_center:cc_db_restore_calls: Upper info not found for ["User9"] ERROR:b2b_logic:b2bl_parse_key: Wrong b2b logic key ERROR:call_center:cc_db_insert_call: inserting new record in database ERROR:call_center:w_handle_call: Failed to insert call record in db ERROR:b2b_entities:b2b_tm_cback: No dialog found reply 200 for method INVITE, On Sat, 20 Apr 2024 at 20:51, Prathibha B <[email protected]> wrote: > when I run > > opensips-cli -x mi cc_list_calls > { > "Calls": [ > { > "id": "219.3", > "Ref": 2, > "State": "queued", > "Call Time": 187, > "Flow": "112" > }, > { > "id": "219.2", > "Ref": 2, > "State": "queued", > "Call Time": 187, > "Flow": "112" > }, > { > "id": "219.1", > "Ref": 2, > "State": "queued", > "Call Time": 758, > "Flow": "112" > }, > { > "id": "219.0", > "Ref": 2, > "State": "queued", > "Call Time": 758, > "Flow": "112" > } > ] > } > > opensips-cli -x mi cc_list_agents > { > "Agents": [ > { > "id": "101003", > "Ref": 0, > "Loged in": "YES", > "State": "wrapup", > "Wrapup-ends": 16 > }, > { > "id": "101002", > "Ref": 0, > "Loged in": "YES", > "State": "wrapup", > "Wrapup-ends": 27 > }, > { > "id": "101001", > "Ref": 0, > "Loged in": "YES", > "State": "wrapup", > "Wrapup-ends": 29 > } > ] > } > > On Sat, 20 Apr 2024 at 20:42, Prathibha B <[email protected]> > wrote: > >> A non stop music is getting played but the call is not getting redirected >> to the call center agent. >> >> On Sat, 20 Apr 2024 at 14:17, Prathibha B <[email protected]> >> wrote: >> >>> I am getting 401 Unauthorized error. How to resolve this issue? >>> >>> On Fri, 19 Apr 2024 at 19:13, Prathibha B <[email protected]> >>> wrote: >>> >>>> Ok. >>>> >>>> Sent from Outlook for Android <https://aka.ms/AAb9ysg> >>>> ------------------------------ >>>> *From:* Users <[email protected]> on behalf of Brett >>>> Nemeroff <[email protected]> >>>> *Sent:* Friday, April 19, 2024 7:08:51 PM >>>> *To:* OpenSIPS users mailling list <[email protected]> >>>> *Subject:* Re: [OpenSIPS-Users] Call Center error >>>> >>>> I don’t know the details, but I’d guess that because you have no agents >>>> logged in your handle call isn’t properly rewriting the URI. It may be >>>> useful to check the return status and log it from cc_handle_call. That may >>>> give you some insight on at least this stage of the call processing. >>>> >>>> -Brett >>>> >>>> >>>> On Fri, Apr 19, 2024 at 6:09 AM Prathibha B <[email protected]> >>>> wrote: >>>> >>>> or freeswitch as the media server. >>>> >>>> On Fri, 19 Apr 2024 at 14:45, Prathibha B <[email protected]> >>>> wrote: >>>> >>>> Can someone in this group help me with setting up a call center using >>>> opensips as the proxy server and asterisk as media server? >>>> >>>> On Fri, 19 Apr 2024 at 10:04, Prathibha B <[email protected]> >>>> wrote: >>>> >>>> I am getting the error "Cannot handle call" >>>> >>>> On Thu, 11 Apr 2024 at 16:16, Prathibha B <[email protected]> >>>> wrote: >>>> >>>> I changed the message_queue uri in cc_flows table to sip:[email protected]. >>>> Now getting the following errors in syslog: >>>> >>>> ERROR:nathelper:fix_nated_contact_f: SCRIPT BUG - second attempt to >>>> change URI Contact >>>> ERROR:nathelper:fix_nated_contact_f: SCRIPT BUG - second attempt to >>>> change URI Contact >>>> ERROR:tm:_reply_light: failed to generate 408 reply when a final 407 >>>> was sent out >>>> ERROR:b2b_entities:_b2b_send_reply: failed to send reply with tm >>>> ERROR:b2b_logic:_b2b_handle_reply: Sending reply failed - 408, >>>> [B2B.394.162.1712831164.913185781] >>>> >>>> On Thu, 11 Apr 2024 at 15:33, Prathibha B <[email protected]> >>>> wrote: >>>> >>>> when I run opensips-cli -x mi cc_list_agents >>>> { >>>> "Agents": [ >>>> { >>>> "id": "101002", >>>> "Ref": 0, >>>> "Loged in": "NO" >>>> }, >>>> { >>>> "id": "101001", >>>> "Ref": 0, >>>> "Loged in": "NO" >>>> } >>>> ] >>>> } >>>> >>>> I've logged in 101001 and 101002 in the browser. But the Loged in >>>> status is No for both users. >>>> >>>> On Thu, 11 Apr 2024 at 15:10, Prathibha B <[email protected]> >>>> wrote: >>>> >>>> Cahnged it to $tU, Still getting error. >>>> >>>> On Thu, 11 Apr 2024 at 15:09, Alain Bieuzent <[email protected]> >>>> wrote: >>>> >>>> Hi, >>>> >>>> >>>> >>>> Something wrong about that part for me : ($(tU) == "112") >>>> >>>> Should be : ($tU == "112") >>>> >>>> >>>> >>>> Regards >>>> >>>> >>>> >>>> *De : *Users <[email protected]> au nom de Prathibha B < >>>> [email protected]> >>>> *Répondre à : *OpenSIPS users mailling list <[email protected]> >>>> *Date : *jeudi 11 avril 2024 à 11:03 >>>> *À : *OpenSIPS users mailling list <[email protected]> >>>> *Objet : *Re: [OpenSIPS-Users] Call Center error >>>> >>>> >>>> >>>> bp.erss.in - asterisk >>>> >>>> bp.erss.in:1443 - opensips >>>> >>>> >>>> >>>> On Thu, 11 Apr 2024 at 14:29, Prathibha B <[email protected]> >>>> wrote: >>>> >>>> *I've created the entries in cc_agents and cc_flows table.* >>>> >>>> >>>> >>>> *cc_agents table* >>>> >>>> >>>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+ >>>> | id | agentid | location | logstate | msrp_location >>>> | msrp_max_sessions | skills | wrapup_end_time | wrapup_time | >>>> >>>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+ >>>> | 8 | 101001 | sip:[email protected]:1443 | 0 | NULL >>>> | 4 | support | 0 | 0 | >>>> | 9 | 101002 | sip:[email protected]:1443 | 0 | NULL >>>> | 4 | support | 0 | 0 | >>>> >>>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+ >>>> >>>> >>>> >>>> *cc_flows table* >>>> >>>> >>>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+ >>>> | id | flowid | priority | skill | prependcid | max_wrapup_time | >>>> dissuading_hangup | dissuading_onhold_th | dissuading_ewt_th | >>>> dissuading_qsize_th | message_welcome | message_queue | message_dissuading >>>> | message_flow_id | >>>> >>>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+ >>>> | 1 | support | 256 | support | NULL | 0 | >>>> 0 | 0 | 0 | >>>> 0 | | [email protected] | NULL | NULL >>>> | >>>> >>>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+ >>>> >>>> >>>> >>>> On Thu, 11 Apr 2024 at 14:27, Prathibha B <[email protected]> >>>> wrote: >>>> >>>> Getting the following error in call center module >>>> >>>> >>>> >>>> ERROR:call_center:set_call_leg: failed to init new b2bua call (empty ID >>>> received) >>>> Apr 11 14:06:28 etg-virtual-machine /usr/sbin/opensips[1249949]: >>>> ERROR:call_center:w_handle_call: failed to set new destination for call >>>> >>>> >>>> >>>> Call center code in opensips.cfg: >>>> >>>> >>>> >>>> if (is_method("INVITE") and !has_totag() and ($(tU) == "112") ) { >>>> if (!cc_handle_call("support")) { >>>> send_reply(403,"Cannot handle call"); >>>> exit; >>>> } >>>> >>>> } >>>> >>>> >>>> >>>> -- >>>> >>>> Regards, >>>> >>>> B.Prathibha >>>> >>>> >>>> >>>> >>>> -- >>>> >>>> Regards, >>>> >>>> B.Prathibha >>>> >>>> >>>> >>>> >>>> -- >>>> >>>> Regards, >>>> >>>> B.Prathibha >>>> >>>> _______________________________________________ Users mailing list >>>> [email protected] >>>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users >>>> _______________________________________________ >>>> Users mailing list >>>> [email protected] >>>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users >>>> >>>> >>>> >>>> -- >>>> Regards, >>>> B.Prathibha >>>> >>>> >>>> >>>> -- >>>> Regards, >>>> B.Prathibha >>>> >>>> >>>> >>>> -- >>>> Regards, >>>> B.Prathibha >>>> >>>> >>>> >>>> -- >>>> Regards, >>>> B.Prathibha >>>> >>>> >>>> >>>> -- >>>> Regards, >>>> B.Prathibha >>>> >>>> >>>> >>>> -- >>>> Regards, >>>> B.Prathibha >>>> _______________________________________________ >>>> Users mailing list >>>> [email protected] >>>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users >>>> >>>> >>> >>> -- >>> Regards, >>> B.Prathibha >>> >> >> >> -- >> Regards, >> B.Prathibha >> > > > -- > Regards, > B.Prathibha > -- Regards, B.Prathibha
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