The call lands in agent2. But the call stops after 5 seconds in agent2. The MOH continues in the call initiator.
On Wed, 24 Apr 2024 at 20:05, Prathibha B <[email protected]> wrote: > config file attached. > > On Wed, 24 Apr 2024 at 19:51, Prathibha B <[email protected]> > wrote: > >> Now I've migrated to the latest version of opensips downloaded from >> github. Still call center module is not working for me. Error in syslog: >> >> ERROR:b2b_logic:b2bl_parse_key: Wrong b2b logic key >> ERROR:b2b_logic:b2bl_restore_upper_info: Failed to parse b2b logic key >> ["User9"] >> ERROR:call_center:cc_db_restore_calls: Upper info not found for ["User9"] >> ERROR:b2b_logic:b2bl_parse_key: Wrong b2b logic key >> ERROR:call_center:cc_db_insert_call: inserting new record in database >> ERROR:call_center:w_handle_call: Failed to insert call record in db >> ERROR:b2b_entities:b2b_tm_cback: No dialog found reply 200 for method >> INVITE, >> >> On Sat, 20 Apr 2024 at 20:51, Prathibha B <[email protected]> >> wrote: >> >>> when I run >>> >>> opensips-cli -x mi cc_list_calls >>> { >>> "Calls": [ >>> { >>> "id": "219.3", >>> "Ref": 2, >>> "State": "queued", >>> "Call Time": 187, >>> "Flow": "112" >>> }, >>> { >>> "id": "219.2", >>> "Ref": 2, >>> "State": "queued", >>> "Call Time": 187, >>> "Flow": "112" >>> }, >>> { >>> "id": "219.1", >>> "Ref": 2, >>> "State": "queued", >>> "Call Time": 758, >>> "Flow": "112" >>> }, >>> { >>> "id": "219.0", >>> "Ref": 2, >>> "State": "queued", >>> "Call Time": 758, >>> "Flow": "112" >>> } >>> ] >>> } >>> >>> opensips-cli -x mi cc_list_agents >>> { >>> "Agents": [ >>> { >>> "id": "101003", >>> "Ref": 0, >>> "Loged in": "YES", >>> "State": "wrapup", >>> "Wrapup-ends": 16 >>> }, >>> { >>> "id": "101002", >>> "Ref": 0, >>> "Loged in": "YES", >>> "State": "wrapup", >>> "Wrapup-ends": 27 >>> }, >>> { >>> "id": "101001", >>> "Ref": 0, >>> "Loged in": "YES", >>> "State": "wrapup", >>> "Wrapup-ends": 29 >>> } >>> ] >>> } >>> >>> On Sat, 20 Apr 2024 at 20:42, Prathibha B <[email protected]> >>> wrote: >>> >>>> A non stop music is getting played but the call is not getting >>>> redirected to the call center agent. >>>> >>>> On Sat, 20 Apr 2024 at 14:17, Prathibha B <[email protected]> >>>> wrote: >>>> >>>>> I am getting 401 Unauthorized error. How to resolve this issue? >>>>> >>>>> On Fri, 19 Apr 2024 at 19:13, Prathibha B <[email protected]> >>>>> wrote: >>>>> >>>>>> Ok. >>>>>> >>>>>> Sent from Outlook for Android <https://aka.ms/AAb9ysg> >>>>>> ------------------------------ >>>>>> *From:* Users <[email protected]> on behalf of Brett >>>>>> Nemeroff <[email protected]> >>>>>> *Sent:* Friday, April 19, 2024 7:08:51 PM >>>>>> *To:* OpenSIPS users mailling list <[email protected]> >>>>>> *Subject:* Re: [OpenSIPS-Users] Call Center error >>>>>> >>>>>> I don’t know the details, but I’d guess that because you have no >>>>>> agents logged in your handle call isn’t properly rewriting the URI. It >>>>>> may >>>>>> be useful to check the return status and log it from cc_handle_call. That >>>>>> may give you some insight on at least this stage of the call processing. >>>>>> >>>>>> -Brett >>>>>> >>>>>> >>>>>> On Fri, Apr 19, 2024 at 6:09 AM Prathibha B <[email protected]> >>>>>> wrote: >>>>>> >>>>>> or freeswitch as the media server. >>>>>> >>>>>> On Fri, 19 Apr 2024 at 14:45, Prathibha B <[email protected]> >>>>>> wrote: >>>>>> >>>>>> Can someone in this group help me with setting up a call center using >>>>>> opensips as the proxy server and asterisk as media server? >>>>>> >>>>>> On Fri, 19 Apr 2024 at 10:04, Prathibha B <[email protected]> >>>>>> wrote: >>>>>> >>>>>> I am getting the error "Cannot handle call" >>>>>> >>>>>> On Thu, 11 Apr 2024 at 16:16, Prathibha B <[email protected]> >>>>>> wrote: >>>>>> >>>>>> I changed the message_queue uri in cc_flows table to >>>>>> sip:[email protected]. Now getting the following errors in syslog: >>>>>> >>>>>> ERROR:nathelper:fix_nated_contact_f: SCRIPT BUG - second attempt to >>>>>> change URI Contact >>>>>> ERROR:nathelper:fix_nated_contact_f: SCRIPT BUG - second attempt to >>>>>> change URI Contact >>>>>> ERROR:tm:_reply_light: failed to generate 408 reply when a final 407 >>>>>> was sent out >>>>>> ERROR:b2b_entities:_b2b_send_reply: failed to send reply with tm >>>>>> ERROR:b2b_logic:_b2b_handle_reply: Sending reply failed - 408, >>>>>> [B2B.394.162.1712831164.913185781] >>>>>> >>>>>> On Thu, 11 Apr 2024 at 15:33, Prathibha B <[email protected]> >>>>>> wrote: >>>>>> >>>>>> when I run opensips-cli -x mi cc_list_agents >>>>>> { >>>>>> "Agents": [ >>>>>> { >>>>>> "id": "101002", >>>>>> "Ref": 0, >>>>>> "Loged in": "NO" >>>>>> }, >>>>>> { >>>>>> "id": "101001", >>>>>> "Ref": 0, >>>>>> "Loged in": "NO" >>>>>> } >>>>>> ] >>>>>> } >>>>>> >>>>>> I've logged in 101001 and 101002 in the browser. But the Loged in >>>>>> status is No for both users. >>>>>> >>>>>> On Thu, 11 Apr 2024 at 15:10, Prathibha B <[email protected]> >>>>>> wrote: >>>>>> >>>>>> Cahnged it to $tU, Still getting error. >>>>>> >>>>>> On Thu, 11 Apr 2024 at 15:09, Alain Bieuzent <[email protected]> >>>>>> wrote: >>>>>> >>>>>> Hi, >>>>>> >>>>>> >>>>>> >>>>>> Something wrong about that part for me : ($(tU) == "112") >>>>>> >>>>>> Should be : ($tU == "112") >>>>>> >>>>>> >>>>>> >>>>>> Regards >>>>>> >>>>>> >>>>>> >>>>>> *De : *Users <[email protected]> au nom de Prathibha >>>>>> B <[email protected]> >>>>>> *Répondre à : *OpenSIPS users mailling list <[email protected] >>>>>> > >>>>>> *Date : *jeudi 11 avril 2024 à 11:03 >>>>>> *À : *OpenSIPS users mailling list <[email protected]> >>>>>> *Objet : *Re: [OpenSIPS-Users] Call Center error >>>>>> >>>>>> >>>>>> >>>>>> bp.erss.in - asterisk >>>>>> >>>>>> bp.erss.in:1443 - opensips >>>>>> >>>>>> >>>>>> >>>>>> On Thu, 11 Apr 2024 at 14:29, Prathibha B <[email protected]> >>>>>> wrote: >>>>>> >>>>>> *I've created the entries in cc_agents and cc_flows table.* >>>>>> >>>>>> >>>>>> >>>>>> *cc_agents table* >>>>>> >>>>>> >>>>>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+ >>>>>> | id | agentid | location | logstate | >>>>>> msrp_location | msrp_max_sessions | skills | wrapup_end_time | >>>>>> wrapup_time >>>>>> | >>>>>> >>>>>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+ >>>>>> | 8 | 101001 | sip:[email protected]:1443 | 0 | NULL >>>>>> | 4 | support | 0 | 0 | >>>>>> | 9 | 101002 | sip:[email protected]:1443 | 0 | NULL >>>>>> | 4 | support | 0 | 0 | >>>>>> >>>>>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+ >>>>>> >>>>>> >>>>>> >>>>>> *cc_flows table* >>>>>> >>>>>> >>>>>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+ >>>>>> | id | flowid | priority | skill | prependcid | max_wrapup_time | >>>>>> dissuading_hangup | dissuading_onhold_th | dissuading_ewt_th | >>>>>> dissuading_qsize_th | message_welcome | message_queue | >>>>>> message_dissuading >>>>>> | message_flow_id | >>>>>> >>>>>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+ >>>>>> | 1 | support | 256 | support | NULL | 0 | >>>>>> 0 | 0 | 0 | >>>>>> 0 | | [email protected] | NULL | >>>>>> NULL | >>>>>> >>>>>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+ >>>>>> >>>>>> >>>>>> >>>>>> On Thu, 11 Apr 2024 at 14:27, Prathibha B <[email protected]> >>>>>> wrote: >>>>>> >>>>>> Getting the following error in call center module >>>>>> >>>>>> >>>>>> >>>>>> ERROR:call_center:set_call_leg: failed to init new b2bua call (empty >>>>>> ID received) >>>>>> Apr 11 14:06:28 etg-virtual-machine /usr/sbin/opensips[1249949]: >>>>>> ERROR:call_center:w_handle_call: failed to set new destination for call >>>>>> >>>>>> >>>>>> >>>>>> Call center code in opensips.cfg: >>>>>> >>>>>> >>>>>> >>>>>> if (is_method("INVITE") and !has_totag() and ($(tU) == "112") ) { >>>>>> if (!cc_handle_call("support")) { >>>>>> send_reply(403,"Cannot handle call"); >>>>>> exit; >>>>>> } >>>>>> >>>>>> } >>>>>> >>>>>> >>>>>> >>>>>> -- >>>>>> >>>>>> Regards, >>>>>> >>>>>> B.Prathibha >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> -- >>>>>> >>>>>> Regards, >>>>>> >>>>>> B.Prathibha >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> -- >>>>>> >>>>>> Regards, >>>>>> >>>>>> B.Prathibha >>>>>> >>>>>> _______________________________________________ Users mailing list >>>>>> [email protected] >>>>>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users >>>>>> _______________________________________________ >>>>>> Users mailing list >>>>>> [email protected] >>>>>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users >>>>>> >>>>>> >>>>>> >>>>>> -- >>>>>> Regards, >>>>>> B.Prathibha >>>>>> >>>>>> >>>>>> >>>>>> -- >>>>>> Regards, >>>>>> B.Prathibha >>>>>> >>>>>> >>>>>> >>>>>> -- >>>>>> Regards, >>>>>> B.Prathibha >>>>>> >>>>>> >>>>>> >>>>>> -- >>>>>> Regards, >>>>>> B.Prathibha >>>>>> >>>>>> >>>>>> >>>>>> -- >>>>>> Regards, >>>>>> B.Prathibha >>>>>> >>>>>> >>>>>> >>>>>> -- >>>>>> Regards, >>>>>> B.Prathibha >>>>>> _______________________________________________ >>>>>> Users mailing list >>>>>> [email protected] >>>>>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users >>>>>> >>>>>> >>>>> >>>>> -- >>>>> Regards, >>>>> B.Prathibha >>>>> >>>> >>>> >>>> -- >>>> Regards, >>>> B.Prathibha >>>> >>> >>> >>> -- >>> Regards, >>> B.Prathibha >>> >> >> >> -- >> Regards, >> B.Prathibha >> > > > -- > Regards, > B.Prathibha > -- Regards, B.Prathibha
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