If 1 agent rejects the call, will the call be forwarded to the next logged in agent?
On Mon, 29 Apr 2024 at 14:30, Prathibha B <prathibhab....@gmail.com> wrote: > The call lands in agent2. But the call stops after 5 seconds in agent2. > The MOH continues in the call initiator. > > On Wed, 24 Apr 2024 at 20:05, Prathibha B <prathibhab....@gmail.com> > wrote: > >> config file attached. >> >> On Wed, 24 Apr 2024 at 19:51, Prathibha B <prathibhab....@gmail.com> >> wrote: >> >>> Now I've migrated to the latest version of opensips downloaded from >>> github. Still call center module is not working for me. Error in syslog: >>> >>> ERROR:b2b_logic:b2bl_parse_key: Wrong b2b logic key >>> ERROR:b2b_logic:b2bl_restore_upper_info: Failed to parse b2b logic key >>> ["User9"] >>> ERROR:call_center:cc_db_restore_calls: Upper info not found for >>> ["User9"] >>> ERROR:b2b_logic:b2bl_parse_key: Wrong b2b logic key >>> ERROR:call_center:cc_db_insert_call: inserting new record in database >>> ERROR:call_center:w_handle_call: Failed to insert call record in db >>> ERROR:b2b_entities:b2b_tm_cback: No dialog found reply 200 for method >>> INVITE, >>> >>> On Sat, 20 Apr 2024 at 20:51, Prathibha B <prathibhab....@gmail.com> >>> wrote: >>> >>>> when I run >>>> >>>> opensips-cli -x mi cc_list_calls >>>> { >>>> "Calls": [ >>>> { >>>> "id": "219.3", >>>> "Ref": 2, >>>> "State": "queued", >>>> "Call Time": 187, >>>> "Flow": "112" >>>> }, >>>> { >>>> "id": "219.2", >>>> "Ref": 2, >>>> "State": "queued", >>>> "Call Time": 187, >>>> "Flow": "112" >>>> }, >>>> { >>>> "id": "219.1", >>>> "Ref": 2, >>>> "State": "queued", >>>> "Call Time": 758, >>>> "Flow": "112" >>>> }, >>>> { >>>> "id": "219.0", >>>> "Ref": 2, >>>> "State": "queued", >>>> "Call Time": 758, >>>> "Flow": "112" >>>> } >>>> ] >>>> } >>>> >>>> opensips-cli -x mi cc_list_agents >>>> { >>>> "Agents": [ >>>> { >>>> "id": "101003", >>>> "Ref": 0, >>>> "Loged in": "YES", >>>> "State": "wrapup", >>>> "Wrapup-ends": 16 >>>> }, >>>> { >>>> "id": "101002", >>>> "Ref": 0, >>>> "Loged in": "YES", >>>> "State": "wrapup", >>>> "Wrapup-ends": 27 >>>> }, >>>> { >>>> "id": "101001", >>>> "Ref": 0, >>>> "Loged in": "YES", >>>> "State": "wrapup", >>>> "Wrapup-ends": 29 >>>> } >>>> ] >>>> } >>>> >>>> On Sat, 20 Apr 2024 at 20:42, Prathibha B <prathibhab....@gmail.com> >>>> wrote: >>>> >>>>> A non stop music is getting played but the call is not getting >>>>> redirected to the call center agent. >>>>> >>>>> On Sat, 20 Apr 2024 at 14:17, Prathibha B <prathibhab....@gmail.com> >>>>> wrote: >>>>> >>>>>> I am getting 401 Unauthorized error. How to resolve this issue? >>>>>> >>>>>> On Fri, 19 Apr 2024 at 19:13, Prathibha B <prathibhab....@gmail.com> >>>>>> wrote: >>>>>> >>>>>>> Ok. >>>>>>> >>>>>>> Sent from Outlook for Android <https://aka.ms/AAb9ysg> >>>>>>> ------------------------------ >>>>>>> *From:* Users <users-boun...@lists.opensips.org> on behalf of Brett >>>>>>> Nemeroff <br...@nemeroff.com> >>>>>>> *Sent:* Friday, April 19, 2024 7:08:51 PM >>>>>>> *To:* OpenSIPS users mailling list <users@lists.opensips.org> >>>>>>> *Subject:* Re: [OpenSIPS-Users] Call Center error >>>>>>> >>>>>>> I don’t know the details, but I’d guess that because you have no >>>>>>> agents logged in your handle call isn’t properly rewriting the URI. It >>>>>>> may >>>>>>> be useful to check the return status and log it from cc_handle_call. >>>>>>> That >>>>>>> may give you some insight on at least this stage of the call processing. >>>>>>> >>>>>>> -Brett >>>>>>> >>>>>>> >>>>>>> On Fri, Apr 19, 2024 at 6:09 AM Prathibha B < >>>>>>> prathibhab....@gmail.com> wrote: >>>>>>> >>>>>>> or freeswitch as the media server. >>>>>>> >>>>>>> On Fri, 19 Apr 2024 at 14:45, Prathibha B <prathibhab....@gmail.com> >>>>>>> wrote: >>>>>>> >>>>>>> Can someone in this group help me with setting up a call center >>>>>>> using opensips as the proxy server and asterisk as media server? >>>>>>> >>>>>>> On Fri, 19 Apr 2024 at 10:04, Prathibha B <prathibhab....@gmail.com> >>>>>>> wrote: >>>>>>> >>>>>>> I am getting the error "Cannot handle call" >>>>>>> >>>>>>> On Thu, 11 Apr 2024 at 16:16, Prathibha B <prathibhab....@gmail.com> >>>>>>> wrote: >>>>>>> >>>>>>> I changed the message_queue uri in cc_flows table to >>>>>>> sip:1...@bp.erss.in. Now getting the following errors in syslog: >>>>>>> >>>>>>> ERROR:nathelper:fix_nated_contact_f: SCRIPT BUG - second attempt to >>>>>>> change URI Contact >>>>>>> ERROR:nathelper:fix_nated_contact_f: SCRIPT BUG - second attempt to >>>>>>> change URI Contact >>>>>>> ERROR:tm:_reply_light: failed to generate 408 reply when a final 407 >>>>>>> was sent out >>>>>>> ERROR:b2b_entities:_b2b_send_reply: failed to send reply with tm >>>>>>> ERROR:b2b_logic:_b2b_handle_reply: Sending reply failed - 408, >>>>>>> [B2B.394.162.1712831164.913185781] >>>>>>> >>>>>>> On Thu, 11 Apr 2024 at 15:33, Prathibha B <prathibhab....@gmail.com> >>>>>>> wrote: >>>>>>> >>>>>>> when I run opensips-cli -x mi cc_list_agents >>>>>>> { >>>>>>> "Agents": [ >>>>>>> { >>>>>>> "id": "101002", >>>>>>> "Ref": 0, >>>>>>> "Loged in": "NO" >>>>>>> }, >>>>>>> { >>>>>>> "id": "101001", >>>>>>> "Ref": 0, >>>>>>> "Loged in": "NO" >>>>>>> } >>>>>>> ] >>>>>>> } >>>>>>> >>>>>>> I've logged in 101001 and 101002 in the browser. But the Loged in >>>>>>> status is No for both users. >>>>>>> >>>>>>> On Thu, 11 Apr 2024 at 15:10, Prathibha B <prathibhab....@gmail.com> >>>>>>> wrote: >>>>>>> >>>>>>> Cahnged it to $tU, Still getting error. >>>>>>> >>>>>>> On Thu, 11 Apr 2024 at 15:09, Alain Bieuzent <alain.bieuz...@free.fr> >>>>>>> wrote: >>>>>>> >>>>>>> Hi, >>>>>>> >>>>>>> >>>>>>> >>>>>>> Something wrong about that part for me : ($(tU) == "112") >>>>>>> >>>>>>> Should be : ($tU == "112") >>>>>>> >>>>>>> >>>>>>> >>>>>>> Regards >>>>>>> >>>>>>> >>>>>>> >>>>>>> *De : *Users <users-boun...@lists.opensips.org> au nom de Prathibha >>>>>>> B <prathibhab....@gmail.com> >>>>>>> *Répondre à : *OpenSIPS users mailling list < >>>>>>> users@lists.opensips.org> >>>>>>> *Date : *jeudi 11 avril 2024 à 11:03 >>>>>>> *À : *OpenSIPS users mailling list <users@lists.opensips.org> >>>>>>> *Objet : *Re: [OpenSIPS-Users] Call Center error >>>>>>> >>>>>>> >>>>>>> >>>>>>> bp.erss.in - asterisk >>>>>>> >>>>>>> bp.erss.in:1443 - opensips >>>>>>> >>>>>>> >>>>>>> >>>>>>> On Thu, 11 Apr 2024 at 14:29, Prathibha B <prathibhab....@gmail.com> >>>>>>> wrote: >>>>>>> >>>>>>> *I've created the entries in cc_agents and cc_flows table.* >>>>>>> >>>>>>> >>>>>>> >>>>>>> *cc_agents table* >>>>>>> >>>>>>> >>>>>>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+ >>>>>>> | id | agentid | location | logstate | >>>>>>> msrp_location | msrp_max_sessions | skills | wrapup_end_time | >>>>>>> wrapup_time >>>>>>> | >>>>>>> >>>>>>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+ >>>>>>> | 8 | 101001 | sip:101...@bp.erss.in:1443 | 0 | NULL >>>>>>> | 4 | support | 0 | 0 | >>>>>>> | 9 | 101002 | sip:101...@bp.erss.in:1443 | 0 | NULL >>>>>>> | 4 | support | 0 | 0 | >>>>>>> >>>>>>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+ >>>>>>> >>>>>>> >>>>>>> >>>>>>> *cc_flows table* >>>>>>> >>>>>>> >>>>>>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+ >>>>>>> | id | flowid | priority | skill | prependcid | max_wrapup_time | >>>>>>> dissuading_hangup | dissuading_onhold_th | dissuading_ewt_th | >>>>>>> dissuading_qsize_th | message_welcome | message_queue | >>>>>>> message_dissuading >>>>>>> | message_flow_id | >>>>>>> >>>>>>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+ >>>>>>> | 1 | support | 256 | support | NULL | 0 | >>>>>>> 0 | 0 | 0 | >>>>>>> 0 | | 1...@bp.erss.in | NULL | >>>>>>> NULL | >>>>>>> >>>>>>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+ >>>>>>> >>>>>>> >>>>>>> >>>>>>> On Thu, 11 Apr 2024 at 14:27, Prathibha B <prathibhab....@gmail.com> >>>>>>> wrote: >>>>>>> >>>>>>> Getting the following error in call center module >>>>>>> >>>>>>> >>>>>>> >>>>>>> ERROR:call_center:set_call_leg: failed to init new b2bua call (empty >>>>>>> ID received) >>>>>>> Apr 11 14:06:28 etg-virtual-machine /usr/sbin/opensips[1249949]: >>>>>>> ERROR:call_center:w_handle_call: failed to set new destination for call >>>>>>> >>>>>>> >>>>>>> >>>>>>> Call center code in opensips.cfg: >>>>>>> >>>>>>> >>>>>>> >>>>>>> if (is_method("INVITE") and !has_totag() and ($(tU) == "112") ) { >>>>>>> if (!cc_handle_call("support")) { >>>>>>> send_reply(403,"Cannot handle call"); >>>>>>> exit; >>>>>>> } >>>>>>> >>>>>>> } >>>>>>> >>>>>>> >>>>>>> >>>>>>> -- >>>>>>> >>>>>>> Regards, >>>>>>> >>>>>>> B.Prathibha >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> -- >>>>>>> >>>>>>> Regards, >>>>>>> >>>>>>> B.Prathibha >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> -- >>>>>>> >>>>>>> Regards, >>>>>>> >>>>>>> B.Prathibha >>>>>>> >>>>>>> _______________________________________________ Users mailing list >>>>>>> Users@lists.opensips.org >>>>>>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users >>>>>>> _______________________________________________ >>>>>>> Users mailing list >>>>>>> Users@lists.opensips.org >>>>>>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users >>>>>>> >>>>>>> >>>>>>> >>>>>>> -- >>>>>>> Regards, >>>>>>> B.Prathibha >>>>>>> >>>>>>> >>>>>>> >>>>>>> -- >>>>>>> Regards, >>>>>>> B.Prathibha >>>>>>> >>>>>>> >>>>>>> >>>>>>> -- >>>>>>> Regards, >>>>>>> B.Prathibha >>>>>>> >>>>>>> >>>>>>> >>>>>>> -- >>>>>>> Regards, >>>>>>> B.Prathibha >>>>>>> >>>>>>> >>>>>>> >>>>>>> -- >>>>>>> Regards, >>>>>>> B.Prathibha >>>>>>> >>>>>>> >>>>>>> >>>>>>> -- >>>>>>> Regards, >>>>>>> B.Prathibha >>>>>>> _______________________________________________ >>>>>>> Users mailing list >>>>>>> Users@lists.opensips.org >>>>>>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users >>>>>>> >>>>>>> >>>>>> >>>>>> -- >>>>>> Regards, >>>>>> B.Prathibha >>>>>> >>>>> >>>>> >>>>> -- >>>>> Regards, >>>>> B.Prathibha >>>>> >>>> >>>> >>>> -- >>>> Regards, >>>> B.Prathibha >>>> >>> >>> >>> -- >>> Regards, >>> B.Prathibha >>> >> >> >> -- >> Regards, >> B.Prathibha >> > > > -- > Regards, > B.Prathibha > -- Regards, B.Prathibha
_______________________________________________ Users mailing list Users@lists.opensips.org http://lists.opensips.org/cgi-bin/mailman/listinfo/users