I am getting 401 Unauthorized error. How to resolve this issue? On Fri, 19 Apr 2024 at 19:13, Prathibha B <[email protected]> wrote:
> Ok. > > Sent from Outlook for Android <https://aka.ms/AAb9ysg> > ------------------------------ > *From:* Users <[email protected]> on behalf of Brett > Nemeroff <[email protected]> > *Sent:* Friday, April 19, 2024 7:08:51 PM > *To:* OpenSIPS users mailling list <[email protected]> > *Subject:* Re: [OpenSIPS-Users] Call Center error > > I don’t know the details, but I’d guess that because you have no agents > logged in your handle call isn’t properly rewriting the URI. It may be > useful to check the return status and log it from cc_handle_call. That may > give you some insight on at least this stage of the call processing. > > -Brett > > > On Fri, Apr 19, 2024 at 6:09 AM Prathibha B <[email protected]> > wrote: > > or freeswitch as the media server. > > On Fri, 19 Apr 2024 at 14:45, Prathibha B <[email protected]> > wrote: > > Can someone in this group help me with setting up a call center using > opensips as the proxy server and asterisk as media server? > > On Fri, 19 Apr 2024 at 10:04, Prathibha B <[email protected]> > wrote: > > I am getting the error "Cannot handle call" > > On Thu, 11 Apr 2024 at 16:16, Prathibha B <[email protected]> > wrote: > > I changed the message_queue uri in cc_flows table to sip:[email protected]. > Now getting the following errors in syslog: > > ERROR:nathelper:fix_nated_contact_f: SCRIPT BUG - second attempt to > change URI Contact > ERROR:nathelper:fix_nated_contact_f: SCRIPT BUG - second attempt to change > URI Contact > ERROR:tm:_reply_light: failed to generate 408 reply when a final 407 was > sent out > ERROR:b2b_entities:_b2b_send_reply: failed to send reply with tm > ERROR:b2b_logic:_b2b_handle_reply: Sending reply failed - 408, > [B2B.394.162.1712831164.913185781] > > On Thu, 11 Apr 2024 at 15:33, Prathibha B <[email protected]> > wrote: > > when I run opensips-cli -x mi cc_list_agents > { > "Agents": [ > { > "id": "101002", > "Ref": 0, > "Loged in": "NO" > }, > { > "id": "101001", > "Ref": 0, > "Loged in": "NO" > } > ] > } > > I've logged in 101001 and 101002 in the browser. But the Loged in status > is No for both users. > > On Thu, 11 Apr 2024 at 15:10, Prathibha B <[email protected]> > wrote: > > Cahnged it to $tU, Still getting error. > > On Thu, 11 Apr 2024 at 15:09, Alain Bieuzent <[email protected]> > wrote: > > Hi, > > > > Something wrong about that part for me : ($(tU) == "112") > > Should be : ($tU == "112") > > > > Regards > > > > *De : *Users <[email protected]> au nom de Prathibha B < > [email protected]> > *Répondre à : *OpenSIPS users mailling list <[email protected]> > *Date : *jeudi 11 avril 2024 à 11:03 > *À : *OpenSIPS users mailling list <[email protected]> > *Objet : *Re: [OpenSIPS-Users] Call Center error > > > > bp.erss.in - asterisk > > bp.erss.in:1443 - opensips > > > > On Thu, 11 Apr 2024 at 14:29, Prathibha B <[email protected]> > wrote: > > *I've created the entries in cc_agents and cc_flows table.* > > > > *cc_agents table* > > > +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+ > | id | agentid | location | logstate | msrp_location | > msrp_max_sessions | skills | wrapup_end_time | wrapup_time | > > +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+ > | 8 | 101001 | sip:[email protected]:1443 | 0 | NULL | > 4 | support | 0 | 0 | > | 9 | 101002 | sip:[email protected]:1443 | 0 | NULL | > 4 | support | 0 | 0 | > > +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+ > > > > *cc_flows table* > > > +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+ > | id | flowid | priority | skill | prependcid | max_wrapup_time | > dissuading_hangup | dissuading_onhold_th | dissuading_ewt_th | > dissuading_qsize_th | message_welcome | message_queue | message_dissuading > | message_flow_id | > > +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+ > | 1 | support | 256 | support | NULL | 0 | > 0 | 0 | 0 | > 0 | | [email protected] | NULL | NULL > | > > +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+ > > > > On Thu, 11 Apr 2024 at 14:27, Prathibha B <[email protected]> > wrote: > > Getting the following error in call center module > > > > ERROR:call_center:set_call_leg: failed to init new b2bua call (empty ID > received) > Apr 11 14:06:28 etg-virtual-machine /usr/sbin/opensips[1249949]: > ERROR:call_center:w_handle_call: failed to set new destination for call > > > > Call center code in opensips.cfg: > > > > if (is_method("INVITE") and !has_totag() and ($(tU) == "112") ) { > if (!cc_handle_call("support")) { > send_reply(403,"Cannot handle call"); > exit; > } > > } > > > > -- > > Regards, > > B.Prathibha > > > > > -- > > Regards, > > B.Prathibha > > > > > -- > > Regards, > > B.Prathibha > > _______________________________________________ Users mailing list > [email protected] > http://lists.opensips.org/cgi-bin/mailman/listinfo/users > _______________________________________________ > Users mailing list > [email protected] > http://lists.opensips.org/cgi-bin/mailman/listinfo/users > > > > -- > Regards, > B.Prathibha > > > > -- > Regards, > B.Prathibha > > > > -- > Regards, > B.Prathibha > > > > -- > Regards, > B.Prathibha > > > > -- > Regards, > B.Prathibha > > > > -- > Regards, > B.Prathibha > _______________________________________________ > Users mailing list > [email protected] > http://lists.opensips.org/cgi-bin/mailman/listinfo/users > > -- Regards, B.Prathibha
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