Tara Natanson wrote: > On Fri, Oct 16, 2009 at 12:49 PM, Adam Katz <antis...@khopis.com> > wrote: >> Does anybody here know anything about the legitimacy of Constant >> Contact <http://www.constantcontact.com/anti_spam.jsp> ? > > > Hello, > > I work for Constant Contact. We take reports of spam very seriously. > Complaints are processed through our abuse@ address but you won't ever
> hear what happened to it there other than an auto-ack. If you'd like > to send me any complaints I can let you know what became of them. We > have a very large compliance and list review group who investigates > the complaints and speaks with customers about where their lists came > from etc.. Of course we do a lot of preprocessing of their lists when > they upload them so we can detect bad senders before they even mail. Therein lies the problem. Some of your less-reputable customers (if not all of them - we have no way of telling) are uploading "dodgy" distribution lists which have not been double-opted in. When Constant Contact gets a clue and automatically requests an opt-in confirmation for ALL email addresses uploaded in bulk by their customers then I'll stop adding a a high score in SA. > Obviously some gets through (or we wouldn't be having this > conversation) and for that we rely on complaints/bounce > rates/unsubscribe rates to point us to the problems. > > feel free to reply to me offlist if you want further info. > > Tara Natanson If it is any consolation, you're not the only bulk-email service that suffers from this problem. Cheers, Phil -- Phil Randal | Networks Engineer NHS Herefordshire & Herefordshire Council | Deputy Chief Executive's Office | I.C.T. Services Division Thorn Office Centre, Rotherwas, Hereford, HR2 6JT Tel: 01432 260160 email: pran...@herefordshire.gov.uk Any opinion expressed in this e-mail or any attached files are those of the individual and not necessarily those of Herefordshire Council. This e-mail and any attached files are confidential and intended solely for the use of the addressee. This communication may contain material protected by law from being passed on. If you are not the intended recipient and have received this e-mail in error, you are advised that any use, dissemination, forwarding, printing or copying of this e-mail is strictly prohibited. If you have received this e-mail in error please contact the sender immediately and destroy all copies of it. Any opinion expressed in this e-mail or any attached files are those of the individual and not necessarily those of Herefordshire Council. You should be aware that Herefordshire Council monitors its email service. This e-mail and any attached files are confidential and intended solely for the use of the addressee. This communication may contain material protected by law from being passed on. If you are not the intended recipient and have received this e-mail in error, you are advised that any use, dissemination, forwarding, printing or copying of this e-mail is strictly prohibited. If you have received this e-mail in error please contact the sender immediately and destroy all copies of it.
