Hello,
Right now the service is undergoing a major change as it has just been expanded 
in a pilot to Australia New Zealand and the UK. I called just this morning and 
had no difficulty getting through. Also, please remember that there are new 
glasses that will be coming on the market in a couple of months, which has 
sparked a marked increase in traffic to the service. Normally, I had no 
difficulty connecting to an agent.
Amy Ruell


Sent from my iPhone

> On May 3, 2018, at 12:24 PM, Shermeen Khan <shermee...@gmail.com> wrote:
> 
> I just want to add that Aira is being used by people who handle
> sensitive and confidential information all the time, as this was a
> concern for me when trying to have my employer cost-share Aira with
> me.
> 
> Also, does anyone else have extreme difficulty connecting with a live
> person at aira? My phone calls and e-mails are often not answered, and
> when I do get an e-mail, it's after several days of waiting. This
> makes me a bit nervous, honestly, as I've not yet signed up.
> 
> Shermeen
> 
> 
>> On 5/3/18, Sieghard Weitzel <siegh...@live.ca> wrote:
>> And would those 100 minutes for $50 get banked, i.e. will they be there
>> until you use them up or would they go away at the end of the month if you
>> haven't used them?
>> 
>> -----Original Message-----
>> From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Scott
>> Rumery
>> Sent: Thursday, May 3, 2018 6:50 AM
>> To: viphone@googlegroups.com
>> Subject: Re: Glasses
>> 
>> Yes I just spoke with Marty from Aira and he informed me that you can add
>> 100 minutes for $50 whenever you needed to. Right now I am waiting for their
>> customer care department to call me back so that I can sign up for the
>> service.
>> 
>> Scott
>> 
>>> On 5/3/18, Stacy Fuehrer <precious0...@gmail.com> wrote:
>>> It costs $50 to add an additional 100 minutes to your plan.
>>> Stacy r
>>> 
>>> Sent from my iPhone
>>> 
>>>> On May 3, 2018, at 8:28 AM, Scott Rumery <blindfait...@gmail.com> wrote:
>>>> 
>>>> Hi Linda,
>>>> 
>>>> The name of the company is Aira pronounced "Eye Ra".
>>>> 
>>>> I am actually going to be signing up for the service today and if you
>>>> or anyone else on the list are interested I can share a referral link
>>>> that if you use it when you sign up for the service will get us both
>>>> a free month of the service.
>>>> 
>>>> The pricing for Aira is as follows:
>>>> 
>>>> 100 minutes per month for $89
>>>> 
>>>> 200 minutes per month for $129
>>>> 
>>>> 400 minutes per month for $199
>>>> 
>>>> Unlimited minutes per month for $329
>>>> 
>>>> I know that it sounds like a lot of money to pay but if you really
>>>> think about the service that they are providing it really doesn't
>>>> seem that high to me. I know that for my wife and me we will get a
>>>> lot of use out of this service as there are a lot of times during the
>>>> month that we have to ask one of our sighted friends or family
>>>> members to either come over to our house to help us or to use Face
>>>> Time on the iPhone to help us.
>>>> 
>>>> I am going to be signing up with the 200 minute plan to start, but if
>>>> we need more time (which seems unlikely) I can change it later. Also,
>>>> keep in mind that if you find that you are not using all of your
>>>> minutes in the month you can then downgrade your service unless you
>>>> are already on the lowest tier plan. I believe that if you use all of
>>>> your minutes in a given month that you can then purchase more time
>>>> but as of right now I do not know how much it cost to add time to the
>>>> current month.
>>>> 
>>>> I hope that this information is helpful, and please let me know if
>>>> you are interested in getting a referral link as I will then share it
>>>> with you.
>>>> 
>>>> I hope that everyone has a great day!
>>>> 
>>>> 
>>>> Scott Rumery
>>>> 
>>>>> On 5/3/18, Lynda Ingraham <lynda.ingra...@gmail.com> wrote:
>>>>> Hi Everyone,
>>>>> 
>>>>> 
>>>>> 
>>>>> Could someone please post or repost the contact for the information
>>>>> for the company that has developed the glasses that allow you to
>>>>> receive live assistance from a person? If you happen to know the
>>>>> pricing plans, great.
>>>>> If
>>>>> not, the contact info would be great.
>>>>> 
>>>>> 
>>>>> 
>>>>> Thank you,
>>>>> 
>>>>> 
>>>>> 
>>>>> Lynda
>>>>> 
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