I do not know if they still do this, but Google use to have a policy that if
you bought an app for the android phone, you had a short time, I think it
was 15 minutes , to try it. I don't remember if you only needed to
uninstall it , or perhaps you had to request a refund within that period of
time, but you could get a refund for it if you didn't like it. Perhaps
Apple needs to implement such a policy. Saying that a refund is being
requested because a given app won't work with VoiceOver is much too open to
abuse. Everybody would start requesting refunds, declaring that even if an
app was accessible with VoiceOver, they themselves couldn't make it work,
even if they were sighted and had never used VoiceOver in their life.
Arnold Schmidt
----- Original Message -----
From: "Joanne Chua" <shuang.an...@gmail.com>
To: <viphone@googlegroups.com>
Cc: <viphone@googlegroups.com>
Sent: Friday, August 02, 2013 9:39 PM
Subject: Re: Bad experience with iTunes Store support regarding app refund
Hi,
First at all, let me clarify that what i'm about to say is purely come from
my own views, it is not particularly heading towards individuals, or a group
of people.
This stuff about Apple not refunding credits for apps is ones again a hot
topic on this list.
However, is that really Apple's fault if they not refunding the credit for
the apps, just because it have some accessibilities issue, or, we, as
consumer simply asking too much?
After all, in Apple purchase T.O.C, there's no such statement stated that
every apps need to be accessible, should be accessible.
It is up to us, as consumer to make the decision before purchase?
Have we ever thought of returning a window machine in the pass because they
not accessible? Have we ever thought of asking Micro not so Soft to refund
$$$ that we pay for their window OS?
I'm a very strong advicate of accessibility, but i also believe that there's
a belance in such.
I do agree with some of the listers, perhaps, They could include an
accessibility category and have other sub-cat under the category. If they
do, for the interest of Apple and the developers, i urge Apple to put
something about there's a risk for consumer to purchase apps beyond the
accessibility category to be inaccessible. If so, it is the consumer
responsibilities to contact the developer, and no refund will be consider on
the condition that the app is not accessible.Joanne Shuang Chua
Leaders For Tomorrow 2013 Candidate
Send from my iPad
On 03/08/2013, at 4:21, Nimit Gmail <kaur.ni...@gmail.com> wrote:
Hello Sieghard,
That's surely not something most people would expect from apple. Talking
to another representativve is always a good idea. Someone I knew had a
similar experience and they actually called apple and reported it. I
didn't know what happened next as I really didn't find it that important
then. They did, however, ended up getting their refund, that I know for
sure. I know they didn't give up and kept fighting. No, please! I am
not trying to tell you to fight with apple. All I am saying that if I
were you, I would let apple know that this kind of situation happen and
the customer service provided is not the best. Maybe, just drop a lime .
Now, it is likely, that they might not directly not fix your refund issue,
but at least, they know that happens and they need to support us by making
their customer service a little better. No, I am not saying that apple is
not good with cust service, but sometimes,they just need to make their
workers more aware of accessibility? I hope you somehow get it fixed.
It's a shame... Well, good luck. As somebody said, droping a line to
accessibility team in apple might be a good idea. Good day, everyone.
Sent from my iPad
On Aug 2, 2013, at 12:28 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
Hi Ben and Kirsten,
Thanks, Ben, I think letting accessibil...@apple.com know about this is a
good idea. In large companies like Apple different departments and teams
often fight with each other to get things done and hopefully one day
there
will be a mandatory statement about accessibility in the app description.
Thanks, also, Kirsten for your message. I actually am talking to another
iTunes Store Support person regarding an issue I had redeeming one of the
$50 gift cards I purchased on Monday on a promo from 7 11. One f the
cards
said it couldn't be redeemed because it was inproperly activated so I
wrote
to Apple. Consequently I went back to the 7 11 where I bought the card
and
it turned out they forgot to do whatever hey do to activate the card and
they fixed it. However, I also received a reply from iTunes Store support
and I replied to this agent and explained my dealings with the other one
and
I'll let you all know what my experience is this time.
I am not all that worried about the 6 Bucks I spend on those 2 apps, I
bought apps before which didn't turn out to be all that Voiceover
friendly,
but if an app is 99 Cents or even a Dollar 99 I usually can't be bothered
and I only requested the refund this time because it was 2 apps for $2.99
each. I certainly won't stop buying apps even given the risk they might
not
work.
Regards,
Sieghard
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