Just one more reason to switch to a Droid.
Sent from my Verizon iPhone 5! On Aug 2, 2013, at 6:17 AM, Les Kriegler <kriegle...@gmail.com> wrote: > Hi Sieghard, > > I have a sense that the iTunes store isn't as willing to provide refunds as > they used to be. I had an issue where I requested a refund because a sale > was canceled prior to the time it was supposed to occur. I didn't get a > refund, but I got a credit for song purchase instead. But it took a long > time to accomplish this, and I had to go to a second representative, as the > first lady with whom I spoke never got back to me. I think I'd ask to speak > with someone else were I in your position. Request this via e-mail; that's > what I wound up doing. Good luck. > > Les > On Aug 2, 2013, at 2:09 AM, Sieghard Weitzel <siegh...@live.ca> wrote: > >> Hello List, >> >> Requesting a refund for an app which turns out not to work with Voiceover >> has come up a few times and the iTunes Store support email has been posted >> in connection with that. So I thought I post my recent experience with >> contacting iTunes Store support via their email. >> >> I had bought a couple of package tracking apps in order to find out which >> one I liked best. I have been using Track This which is awesome, but I am in >> Canada and for some reason they don’t support Purolator and CanPar which are >> both major carriers here. I contacted Track This support twice and never >> received a reply. >> >> Anyhow, back to iTunes Store support. I provided all the information >> including order numbers, purchase date, my Apple Id etc. I explained how I >> really enjoyed my iPhone and the fantastic accessibility, but that >> unfortunately these two apps I purchased were not voiceover friendly and >> there was no Light version offered which I could have tried first. I also >> mentioned that I contacted both developers and after almost a week had not >> received a reply. In short, I was friendly, explained everything and even >> waited to see if the developers would reply to see if they were willing to >> make Voiceover improvements. >> >> I received a prompt reply in which the agent explained that all app sales >> are final, but that given the situation they would refund me the $6.72 or >> whatever it was for the 2 apps. However, she also continued to give me links >> as to their terms and conditions and said that this was a one-time curtocy >> and that in the future they could not provide any more refunds and that it >> was up to me to make sure I didn’t turn on one-click ordering and accidently >> purchase apps or read the app description to be sure it was what I wanted. >> It was strange because all of this gave me the impression this person did >> not at all get the point about Voiceover and all that, but on the other hand >> she said they would give me a refund given the situation. According to what >> she said I should see the refund back on my account within 48 hours and >> since both apps were purchased using store credit it would come back as >> store credit. This is now 2 weeks ago and I replied twice to the initial >> message to explain that I still had not received the credit and I am getting >> no more replies. >> >> I guess what I want to say here is that those who have done this and >> received refunds are lucky, but it appears one should definitely not count >> on getting a refund even if an app turns out not to work with Voiceover. I >> certainly will not buy an app again thinking I might as well try it because >> if it doesn’t work I can always ask for a refund. >> >> >> Regards, >> Sieghard >> >> >> -- >> You received this message because you are subscribed to the "VIPhone" Google >> Group. >> >> Post a new message to VIPhone by emailing viphone@googlegroups.com. >> >> Search and view the VIPhone archives by visiting >> http://www.mail-archive.com/viphone@googlegroups.com/. >> >> Reach the VIPhone owner and moderators by emailing >> viphone+ow...@googlegroups.com. >> >> Unsubscribe and leave VIPhone by emailing >> viphone+unsubscr...@googlegroups.com. >> >> More VIPhone group options can be found by visiting >> http://groups.google.com/group/viphone?hl=en. >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to viphone+unsubscr...@googlegroups.com. >> For more options, visit https://groups.google.com/groups/opt_out. >> >> > > -- > You received this message because you are subscribed to the "VIPhone" Google > Group. > > Post a new message to VIPhone by emailing viphone@googlegroups.com. > > Search and view the VIPhone archives by visiting > http://www.mail-archive.com/viphone@googlegroups.com/. > > Reach the VIPhone owner and moderators by emailing > viphone+ow...@googlegroups.com. > > Unsubscribe and leave VIPhone by emailing > viphone+unsubscr...@googlegroups.com. > > More VIPhone group options can be found by visiting > http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > For more options, visit https://groups.google.com/groups/opt_out. > > -- You received this message because you are subscribed to the "VIPhone" Google Group. 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