Hi, Joanne. You ask > However, is that really Apple's fault if they not refunding the credit for > the apps, just because it have some accessibilities issue, or, we, as > consumer simply asking too much?...
If I may say so, people are not asking for a refund because there are accessibility issues. They are asking for a refund because they were not given the chance to determine whether there are accessibility issues before purchase. I don't think anyone would want a refund after purchase from Apple if the app in question had a trial version or if apple allowed timed trials. Apple has chosen not to do this and that is why people want a refund. The problem is not inaccessibility itself, though that is a bad thing , but rather the problem is Apple's policy not to allow easy timed trials while keeping control over the store. > > You say > It is up to us, as consumer to make the decision before purchase? > The problem is that consumers can't make that decision in any reasonable way > without long processes which may or may not be successful. This is the whole > point of the app directory on applevis, to make that decision possible > through the experience of others. Unfortunately, not all apps are on > applevis. That is not a problem for the sighted purchaser. You ask > Have we ever thought of returning a window machine in the pass because they > not accessible? Have we ever thought of asking Micro not so Soft to refund > $$$ that we pay for their window OS? No, but the situations are completely different. There are multiple ways to try the Windows OS including purchasing a computer with a return policy, trying it at a store, trying it at a friend's home or at an office, etc. These are not available for iOS apps in many cases. I cannot think of any Windows mainstream application, most assuredly including Microsoft products, where the opportunity to test for accessibility before purchase is lacking. Similarly, on Android, there is a fifteen minute window to return apps for a refund and the refund is automatic. What is being asked here is that Apple remove some of the bad effects of their own policy which they are almost unique in holding. Aman On 2013-08-02, at 9:39 PM, Joanne Chua <shuang.an...@gmail.com> wrote: > Hi, > > First at all, let me clarify that what i'm about to say is purely come from > my own views, it is not particularly heading towards individuals, or a group > of people. > > This stuff about Apple not refunding credits for apps is ones again a hot > topic on this list. > > However, is that really Apple's fault if they not refunding the credit for > the apps, just because it have some accessibilities issue, or, we, as > consumer simply asking too much? > > After all, in Apple purchase T.O.C, there's no such statement stated that > every apps need to be accessible, should be accessible. > > It is up to us, as consumer to make the decision before purchase? > > Have we ever thought of returning a window machine in the pass because they > not accessible? Have we ever thought of asking Micro not so Soft to refund > $$$ that we pay for their window OS? > > I'm a very strong advicate of accessibility, but i also believe that there's > a belance in such. > > I do agree with some of the listers, perhaps, They could include an > accessibility category and have other sub-cat under the category. If they > do, for the interest of Apple and the developers, i urge Apple to put > something about there's a risk for consumer to purchase apps beyond the > accessibility category to be inaccessible. If so, it is the consumer > responsibilities to contact the developer, and no refund will be consider on > the condition that the app is not accessible.Joanne Shuang Chua > Leaders For Tomorrow 2013 Candidate > Send from my iPad > > On 03/08/2013, at 4:21, Nimit Gmail <kaur.ni...@gmail.com> wrote: > >> Hello Sieghard, >> That's surely not something most people would expect from apple. Talking to >> another representativve is always a good idea. Someone I knew had a similar >> experience and they actually called apple and reported it. I didn't know >> what happened next as I really didn't find it that important then. They >> did, however, ended up getting their refund, that I know for sure. I know >> they didn't give up and kept fighting. No, please! I am not trying to tell >> you to fight with apple. All I am saying that if I were you, I would let >> apple know that this kind of situation happen and the customer service >> provided is not the best. Maybe, just drop a lime . Now, it is likely, >> that they might not directly not fix your refund issue, but at least, they >> know that happens and they need to support us by making their customer >> service a little better. No, I am not saying that apple is not good with >> cust service, but sometimes,they just need to make their workers more aware >> of accessibility? I hope you somehow get it fixed. It's a shame... Well, >> good luck. As somebody said, droping a line to accessibility team in apple >> might be a good idea. Good day, everyone. >> >> Sent from my iPad >> >> On Aug 2, 2013, at 12:28 PM, Sieghard Weitzel <siegh...@live.ca> wrote: >> >>> Hi Ben and Kirsten, >>> >>> Thanks, Ben, I think letting accessibil...@apple.com know about this is a >>> good idea. In large companies like Apple different departments and teams >>> often fight with each other to get things done and hopefully one day there >>> will be a mandatory statement about accessibility in the app description. >>> >>> Thanks, also, Kirsten for your message. I actually am talking to another >>> iTunes Store Support person regarding an issue I had redeeming one of the >>> $50 gift cards I purchased on Monday on a promo from 7 11. One f the cards >>> said it couldn't be redeemed because it was inproperly activated so I wrote >>> to Apple. Consequently I went back to the 7 11 where I bought the card and >>> it turned out they forgot to do whatever hey do to activate the card and >>> they fixed it. However, I also received a reply from iTunes Store support >>> and I replied to this agent and explained my dealings with the other one and >>> I'll let you all know what my experience is this time. >>> >>> I am not all that worried about the 6 Bucks I spend on those 2 apps, I >>> bought apps before which didn't turn out to be all that Voiceover friendly, >>> but if an app is 99 Cents or even a Dollar 99 I usually can't be bothered >>> and I only requested the refund this time because it was 2 apps for $2.99 >>> each. I certainly won't stop buying apps even given the risk they might not >>> work. >>> >>> >>> Regards, >>> Sieghard >>> >>> -- >>> You received this message because you are subscribed to the "VIPhone" >>> Google Group. >>> >>> Post a new message to VIPhone by emailing viphone@googlegroups.com. >>> >>> Search and view the VIPhone archives by visiting >>> http://www.mail-archive.com/viphone@googlegroups.com/. >>> >>> Reach the VIPhone owner and moderators by emailing >>> viphone+ow...@googlegroups.com. >>> >>> Unsubscribe and leave VIPhone by emailing >>> viphone+unsubscr...@googlegroups.com. >>> >>> More VIPhone group options can be found by visiting >>> http://groups.google.com/group/viphone?hl=en. >>> --- >>> You received this message because you are subscribed to the Google Groups >>> "VIPhone" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to viphone+unsubscr...@googlegroups.com. >>> For more options, visit https://groups.google.com/groups/opt_out. >> >> -- >> You received this message because you are subscribed to the "VIPhone" Google >> Group. >> >> Post a new message to VIPhone by emailing viphone@googlegroups.com. >> >> Search and view the VIPhone archives by visiting >> http://www.mail-archive.com/viphone@googlegroups.com/. >> >> Reach the VIPhone owner and moderators by emailing >> viphone+ow...@googlegroups.com. >> >> Unsubscribe and leave VIPhone by emailing >> viphone+unsubscr...@googlegroups.com. >> >> More VIPhone group options can be found by visiting >> http://groups.google.com/group/viphone?hl=en. >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to viphone+unsubscr...@googlegroups.com. >> For more options, visit https://groups.google.com/groups/opt_out. > > -- > You received this message because you are subscribed to the "VIPhone" Google > Group. > > Post a new message to VIPhone by emailing viphone@googlegroups.com. > > Search and view the VIPhone archives by visiting > http://www.mail-archive.com/viphone@googlegroups.com/. > > Reach the VIPhone owner and moderators by emailing > viphone+ow...@googlegroups.com. > > Unsubscribe and leave VIPhone by emailing > viphone+unsubscr...@googlegroups.com. > > More VIPhone group options can be found by visiting > http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > For more options, visit https://groups.google.com/groups/opt_out. > > -- You received this message because you are subscribed to the "VIPhone" Google Group. Post a new message to VIPhone by emailing viphone@googlegroups.com. Search and view the VIPhone archives by visiting http://www.mail-archive.com/viphone@googlegroups.com/. Reach the VIPhone owner and moderators by emailing viphone+ow...@googlegroups.com. Unsubscribe and leave VIPhone by emailing viphone+unsubscr...@googlegroups.com. More VIPhone group options can be found by visiting http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/groups/opt_out.
