I'm not sure about any Microsoft products, and I haven't done it with
Windows itself, but I have asked for refunds on computer equipment,
applications and web services when they didn't turn out to be
accessible. Sometimes this was within the products return policy and
sometimes it was after trying out the demo/trialware. The bottom line is
that we should try out a product before purchasing it when we can, look
for reviews, check the return policy first and so on, but if a product
doesn't meet our needs then of course we can look for a refund. This is
no different than a sighted person asking for a refund when whatever
they purchased didn't meet their needs or expectations.
On 08/02/2013 11:29 PM, Aman Singer wrote:
Hi, Joanne.
You ask
However, is that really Apple's fault if they not refunding the credit for the
apps, just because it have some accessibilities issue, or, we, as consumer
simply asking too much?...
If I may say so, people are not asking for a refund because there are
accessibility issues. They are asking for a refund because they were not given
the chance to determine whether there are accessibility issues before purchase.
I don't think anyone would want a refund after purchase from Apple if the app
in question had a trial version or if apple allowed timed trials. Apple has
chosen not to do this and that is why people want a refund. The problem is not
inaccessibility itself, though that is a bad thing , but rather the problem is
Apple's policy not to allow easy timed trials while keeping control over the
store.
You say
It is up to us, as consumer to make the decision before purchase?
The problem is that consumers can't make that decision in any reasonable way
without long processes which may or may not be successful. This is the whole
point of the app directory on applevis, to make that decision possible through
the experience of others. Unfortunately, not all apps are on applevis. That is
not a problem for the sighted purchaser.
You ask
Have we ever thought of returning a window machine in the pass because they not
accessible? Have we ever thought of asking Micro not so Soft to refund $$$
that we pay for their window OS?
No, but the situations are completely different. There are multiple ways to try
the Windows OS including purchasing a computer with a return policy, trying it
at a store, trying it at a friend's home or at an office, etc. These are not
available for iOS apps in many cases. I cannot think of any Windows mainstream
application, most assuredly including Microsoft products, where the opportunity
to test for accessibility before purchase is lacking. Similarly, on Android,
there is a fifteen minute window to return apps for a refund and the refund is
automatic. What is being asked here is that Apple remove some of the bad
effects of their own policy which they are almost unique in holding.
Aman
On 2013-08-02, at 9:39 PM, Joanne Chua <shuang.an...@gmail.com> wrote:
Hi,
First at all, let me clarify that what i'm about to say is purely come from my
own views, it is not particularly heading towards individuals, or a group of
people.
This stuff about Apple not refunding credits for apps is ones again a hot topic
on this list.
However, is that really Apple's fault if they not refunding the credit for the
apps, just because it have some accessibilities issue, or, we, as consumer
simply asking too much?
After all, in Apple purchase T.O.C, there's no such statement stated that every
apps need to be accessible, should be accessible.
It is up to us, as consumer to make the decision before purchase?
Have we ever thought of returning a window machine in the pass because they not
accessible? Have we ever thought of asking Micro not so Soft to refund $$$
that we pay for their window OS?
I'm a very strong advicate of accessibility, but i also believe that there's a
belance in such.
I do agree with some of the listers, perhaps, They could include an
accessibility category and have other sub-cat under the category. If they do,
for the interest of Apple and the developers, i urge Apple to put something
about there's a risk for consumer to purchase apps beyond the accessibility
category to be inaccessible. If so, it is the consumer responsibilities to
contact the developer, and no refund will be consider on the condition that the
app is not accessible.Joanne Shuang Chua
Leaders For Tomorrow 2013 Candidate
Send from my iPad
On 03/08/2013, at 4:21, Nimit Gmail <kaur.ni...@gmail.com> wrote:
Hello Sieghard,
That's surely not something most people would expect from apple. Talking to
another representativve is always a good idea. Someone I knew had a similar
experience and they actually called apple and reported it. I didn't know what
happened next as I really didn't find it that important then. They did,
however, ended up getting their refund, that I know for sure. I know they
didn't give up and kept fighting. No, please! I am not trying to tell you to
fight with apple. All I am saying that if I were you, I would let apple know
that this kind of situation happen and the customer service provided is not the
best. Maybe, just drop a lime . Now, it is likely, that they might not
directly not fix your refund issue, but at least, they know that happens and
they need to support us by making their customer service a little better. No,
I am not saying that apple is not good with cust service, but sometimes,they
just need to make their workers more aware of accessibility? I hope yo
u somehow get it fixed. It's a shame... Well, good luck. As somebody said,
droping a line to accessibility team in apple might be a good idea. Good day,
everyone.
Sent from my iPad
On Aug 2, 2013, at 12:28 PM, Sieghard Weitzel <siegh...@live.ca> wrote:
Hi Ben and Kirsten,
Thanks, Ben, I think letting accessibil...@apple.com know about this is a
good idea. In large companies like Apple different departments and teams
often fight with each other to get things done and hopefully one day there
will be a mandatory statement about accessibility in the app description.
Thanks, also, Kirsten for your message. I actually am talking to another
iTunes Store Support person regarding an issue I had redeeming one of the
$50 gift cards I purchased on Monday on a promo from 7 11. One f the cards
said it couldn't be redeemed because it was inproperly activated so I wrote
to Apple. Consequently I went back to the 7 11 where I bought the card and
it turned out they forgot to do whatever hey do to activate the card and
they fixed it. However, I also received a reply from iTunes Store support
and I replied to this agent and explained my dealings with the other one and
I'll let you all know what my experience is this time.
I am not all that worried about the 6 Bucks I spend on those 2 apps, I
bought apps before which didn't turn out to be all that Voiceover friendly,
but if an app is 99 Cents or even a Dollar 99 I usually can't be bothered
and I only requested the refund this time because it was 2 apps for $2.99
each. I certainly won't stop buying apps even given the risk they might not
work.
Regards,
Sieghard
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