Hello Sieghard, That's surely not something most people would expect from apple. Talking to another representativve is always a good idea. Someone I knew had a similar experience and they actually called apple and reported it. I didn't know what happened next as I really didn't find it that important then. They did, however, ended up getting their refund, that I know for sure. I know they didn't give up and kept fighting. No, please! I am not trying to tell you to fight with apple. All I am saying that if I were you, I would let apple know that this kind of situation happen and the customer service provided is not the best. Maybe, just drop a lime . Now, it is likely, that they might not directly not fix your refund issue, but at least, they know that happens and they need to support us by making their customer service a little better. No, I am not saying that apple is not good with cust service, but sometimes,they just need to make their workers more aware of accessibility? I hope you somehow get it fixed. It's a shame... Well, good luck. As somebody said, droping a line to accessibility team in apple might be a good idea. Good day, everyone.
Sent from my iPad On Aug 2, 2013, at 12:28 PM, Sieghard Weitzel <siegh...@live.ca> wrote: > Hi Ben and Kirsten, > > Thanks, Ben, I think letting accessibil...@apple.com know about this is a > good idea. In large companies like Apple different departments and teams > often fight with each other to get things done and hopefully one day there > will be a mandatory statement about accessibility in the app description. > > Thanks, also, Kirsten for your message. I actually am talking to another > iTunes Store Support person regarding an issue I had redeeming one of the > $50 gift cards I purchased on Monday on a promo from 7 11. One f the cards > said it couldn't be redeemed because it was inproperly activated so I wrote > to Apple. Consequently I went back to the 7 11 where I bought the card and > it turned out they forgot to do whatever hey do to activate the card and > they fixed it. However, I also received a reply from iTunes Store support > and I replied to this agent and explained my dealings with the other one and > I'll let you all know what my experience is this time. > > I am not all that worried about the 6 Bucks I spend on those 2 apps, I > bought apps before which didn't turn out to be all that Voiceover friendly, > but if an app is 99 Cents or even a Dollar 99 I usually can't be bothered > and I only requested the refund this time because it was 2 apps for $2.99 > each. I certainly won't stop buying apps even given the risk they might not > work. > > > Regards, > Sieghard > > -- > You received this message because you are subscribed to the "VIPhone" Google > Group. > > Post a new message to VIPhone by emailing viphone@googlegroups.com. > > Search and view the VIPhone archives by visiting > http://www.mail-archive.com/viphone@googlegroups.com/. > > Reach the VIPhone owner and moderators by emailing > viphone+ow...@googlegroups.com. > > Unsubscribe and leave VIPhone by emailing > viphone+unsubscr...@googlegroups.com. > > More VIPhone group options can be found by visiting > http://groups.google.com/group/viphone?hl=en. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > For more options, visit https://groups.google.com/groups/opt_out. > > -- You received this message because you are subscribed to the "VIPhone" Google Group. Post a new message to VIPhone by emailing viphone@googlegroups.com. Search and view the VIPhone archives by visiting http://www.mail-archive.com/viphone@googlegroups.com/. Reach the VIPhone owner and moderators by emailing viphone+ow...@googlegroups.com. Unsubscribe and leave VIPhone by emailing viphone+unsubscr...@googlegroups.com. More VIPhone group options can be found by visiting http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/groups/opt_out.
