Hi Ian, You need to have Cookies enabled and JavaScript enabled in Safari? And not be 'Blocking Pop-up windows' in Safari for ANZ Bank Statements to be downloaded.
Safari > Preferences > Security - Web content: select - 'Enable JavaScript' (NOT Enable Java) In the same window, DON'T have a tick in 'Block pop-up windows'. Safari > Preferences > Privacy - Block Cookies (try just selecting 'From third parties and advertisers' See if you can then download the ANZ Bank Statements. <https://www.anz.com/internet-banking/help/accounts/online-statements/view/#step3> Cheers, Ronni On 17/06/2012, at 2:21 PM, Ian Reid wrote: > Hi Jane > > I am sorry for the delayed reply. > > I have been receiving statements by post for five years, up to the end of > last year, when ANZ decided to save money with the convenience of online > statements. I registered but was unable to download satisfactorily. > > The last one I was able to download as an Online Statement was February 2012. > Since then I have used the longer process of "viewing my account", for a set > number of days,, and then printing out the result. This allows me to keep > check on my account but I would use download if I could get it to work. > > ANZ initially sent me quarterly statements but I asked for and got monthly > statements. Your September statement will be quarterly. Tell ANZ you want > them monthly. > > > > On 15 Jun 2012, at 5:41 PM, Jane Griffiths wrote: > > Hi Ian > > I haven't been an ANZ customer for long, having previously used another bank, > so my knowledge of past practices with ANZ internet banking is not great. > However I've just had a look through my different ANZ accounts online and > agree with you that there is no obvious way of downloading a copy of the > monthly/half-yearly statements. > Apparently this can only be achieved if you have registered for online > statements. Once registered the statements are available for download in PDF > format for 7 years. > > I've just registered for online statements for 1 of my accounts to try out > the system. It now takes me to the Online Statement page, but the list is > blank as it says I have no available statements, apparently my next statement > is due in September, so that's not much help at the moment is it! ;-) > The style of the Online Statement webpage suggests that all available > statements would be listed with each one having a link to the downloadable > PDF. > > Have you registered for Online Statements? > Yes. > Have you read the Online Statements help & FAQs? > Yes. > https://www.anz.com/internet-banking/help/accounts/online-statements/#tab_tab04 > > If you are registered for Online Statements, what happens when you click on > the top left tab "Accounts" and then the option "View Online Statements"? > Do you see a list of statements for your account? > Yes, all the recent ones. > Can I open them? > No. > > Regards > > Ian > > > Regards > Jane > > > On 15/06/2012, at 10:13 AM, Ian Reid wrote: > >> Good morning All >> >> I would be interested to hear from an ANZ internet banking customer how to >> download monthly statements now. Apparently I would be OK if I was still >> using Safari 3 or 4 or if I had the correct cookies or Java. The >> fast-talking ANZ guy on the phone seemed to think that I should click on a >> URL rather than a tab, at least that is what it sounded like, but no luck. I >> had a feeling that the answer might be in the Archives but nothing came up. >> >> Thanks in advance. >> >> Ian Reid >> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
