Sorry, Ronni's email re Adobe Reader came whilst I was testing. > • Upgrade to Adobe Reader or Acrobat version 10.1.3 or later. > • Save the PDF file from Safari to the computer, and then open it > directly in Adobe Reader or Acrobat."
I am running Adobe Reader 10.1.3 If I right click on the link to download the statement, it downloads eStatementLoading.aspx which is not the page that displays the PDF. Thanks Tim On 18/06/2012, at 9:32 AM, Tim Law wrote: > All, > > I have the same settings in Safari and cannot download the bank statements > from Bankwest either. > Unlike John T, this has been a longer standing issue than a few months and I > recall posting a similar problem some time ago. Ronni suggested the company, > not a bank, was not following web standards. I told them this, they said they > were complaint. Impasse. I now use Chrome as my browser of choice and don't > have these same problems as downloading PDF's in Safari. > > I'm using OSX 10.7.4 > Safari Version 5.1.7 (7534.57.2) > Mac Mini Intel Late 2009 > > Ronni, what happens in Safari with Bankwest is if I click on the 'statement > number', to initiate a download of the statement, two things happen. > > First a new window opens. > In that new window is a Bankwest coloured wheel that is rotating and text > that says Loading... > Page address > https://ibs.bankwest.com.au/CMWeb/eStatements/ES/eStatementLoading.aspx? > > After three seconds, the screen turns to a dark grey all over, and remains > like that forever. There is no action. > Page address > https://ibs.bankwest.com.au/CMWeb/eStatements/ES/eStatement.aspx? > shows > > I've played with the combination of Preferences, but nothing much changes. > > Interestingly, using my iPad1 and logging into the same Bankwest account > using Safari on the iPad, the PDF opens as expected. In the three seconds it > takes to move from the eStatementLoading.aspx page to the eStatement.aspx > page, the document has downloaded and displays as per expectations. > > On my G4 eMac > Safari version 5.0.6 > OSX 10.5.8 > The same statement download works correctly as per expectations. > > I'm cool using Chrome as my browser on my Mac Mini, but send this to add to > the knowledge bank and maybe aid problem solving. > > Tim > > > On 17/06/2012, at 3:01 PM, Ronda Brown wrote: > >> Hi Ian, >> >> You need to have Cookies enabled and JavaScript enabled in Safari? >> And not be 'Blocking Pop-up windows' in Safari for ANZ Bank Statements to >> be downloaded. >> >> Safari > Preferences > Security - Web content: select - 'Enable >> JavaScript' (NOT Enable Java) >> In the same window, DON'T have a tick in 'Block pop-up windows'. >> >> Safari > Preferences > Privacy - Block Cookies (try just selecting 'From >> third parties and advertisers' >> >> See if you can then download the ANZ Bank Statements. >> <https://www.anz.com/internet-banking/help/accounts/online-statements/view/#step3> >> >> Cheers, >> Ronni >> >> On 17/06/2012, at 2:21 PM, Ian Reid wrote: >> >>> Hi Jane >>> >>> I am sorry for the delayed reply. >>> >>> I have been receiving statements by post for five years, up to the end of >>> last year, when ANZ decided to save money with the convenience of online >>> statements. I registered but was unable to download satisfactorily. >>> >>> The last one I was able to download as an Online Statement was February >>> 2012. Since then I have used the longer process of "viewing my account", >>> for a set number of days,, and then printing out the result. This allows me >>> to keep check on my account but I would use download if I could get it to >>> work. >>> >>> ANZ initially sent me quarterly statements but I asked for and got monthly >>> statements. Your September statement will be quarterly. Tell ANZ you want >>> them monthly. >>> >>> >>> >>> On 15 Jun 2012, at 5:41 PM, Jane Griffiths wrote: >>> >>> Hi Ian >>> >>> I haven't been an ANZ customer for long, having previously used another >>> bank, so my knowledge of past practices with ANZ internet banking is not >>> great. However I've just had a look through my different ANZ accounts >>> online and agree with you that there is no obvious way of downloading a >>> copy of the monthly/half-yearly statements. >>> Apparently this can only be achieved if you have registered for online >>> statements. Once registered the statements are available for download in >>> PDF format for 7 years. >>> >>> I've just registered for online statements for 1 of my accounts to try out >>> the system. It now takes me to the Online Statement page, but the list is >>> blank as it says I have no available statements, apparently my next >>> statement is due in September, so that's not much help at the moment is it! >>> ;-) >>> The style of the Online Statement webpage suggests that all available >>> statements would be listed with each one having a link to the downloadable >>> PDF. >>> >>> Have you registered for Online Statements? >>> Yes. >>> Have you read the Online Statements help & FAQs? >>> Yes. >>> https://www.anz.com/internet-banking/help/accounts/online-statements/#tab_tab04 >>> >>> If you are registered for Online Statements, what happens when you click on >>> the top left tab "Accounts" and then the option "View Online Statements"? >>> Do you see a list of statements for your account? >>> Yes, all the recent ones. >>> Can I open them? >>> No. >>> >>> Regards >>> >>> Ian >>> >>> >>> Regards >>> Jane >>> >>> >>> On 15/06/2012, at 10:13 AM, Ian Reid wrote: >>> >>>> Good morning All >>>> >>>> I would be interested to hear from an ANZ internet banking customer how to >>>> download monthly statements now. Apparently I would be OK if I was still >>>> using Safari 3 or 4 or if I had the correct cookies or Java. The >>>> fast-talking ANZ guy on the phone seemed to think that I should click on a >>>> URL rather than a tab, at least that is what it sounded like, but no luck. >>>> I had a feeling that the answer might be in the Archives but nothing came >>>> up. >>>> >>>> Thanks in advance. >>>> >>>> Ian Reid >>>> >>>> >>>> -- The WA Macintosh User Group Mailing List -- >>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>> Settings & Unsubscribe - >>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>> >>> -- The WA Macintosh User Group Mailing List -- >>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>> Settings & Unsubscribe - >>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>> >>> -- The WA Macintosh User Group Mailing List -- >>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>> Settings & Unsubscribe - >>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
