All, I have the same settings in Safari and cannot download the bank statements from Bankwest either. Unlike John T, this has been a longer standing issue than a few months and I recall posting a similar problem some time ago. Ronni suggested the company, not a bank, was not following web standards. I told them this, they said they were complaint. Impasse. I now use Chrome as my browser of choice and don't have these same problems as downloading PDF's in Safari.
I'm using OSX 10.7.4 Safari Version 5.1.7 (7534.57.2) Mac Mini Intel Late 2009 Ronni, what happens in Safari with Bankwest is if I click on the 'statement number', to initiate a download of the statement, two things happen. First a new window opens. In that new window is a Bankwest coloured wheel that is rotating and text that says Loading... Page address https://ibs.bankwest.com.au/CMWeb/eStatements/ES/eStatementLoading.aspx? After three seconds, the screen turns to a dark grey all over, and remains like that forever. There is no action. Page address https://ibs.bankwest.com.au/CMWeb/eStatements/ES/eStatement.aspx? shows I've played with the combination of Preferences, but nothing much changes. Interestingly, using my iPad1 and logging into the same Bankwest account using Safari on the iPad, the PDF opens as expected. In the three seconds it takes to move from the eStatementLoading.aspx page to the eStatement.aspx page, the document has downloaded and displays as per expectations. On my G4 eMac Safari version 5.0.6 OSX 10.5.8 The same statement download works correctly as per expectations. I'm cool using Chrome as my browser on my Mac Mini, but send this to add to the knowledge bank and maybe aid problem solving. Tim On 17/06/2012, at 3:01 PM, Ronda Brown wrote: > Hi Ian, > > You need to have Cookies enabled and JavaScript enabled in Safari? > And not be 'Blocking Pop-up windows' in Safari for ANZ Bank Statements to be > downloaded. > > Safari > Preferences > Security - Web content: select - 'Enable > JavaScript' (NOT Enable Java) > In the same window, DON'T have a tick in 'Block pop-up windows'. > > Safari > Preferences > Privacy - Block Cookies (try just selecting 'From > third parties and advertisers' > > See if you can then download the ANZ Bank Statements. > <https://www.anz.com/internet-banking/help/accounts/online-statements/view/#step3> > > Cheers, > Ronni > > On 17/06/2012, at 2:21 PM, Ian Reid wrote: > >> Hi Jane >> >> I am sorry for the delayed reply. >> >> I have been receiving statements by post for five years, up to the end of >> last year, when ANZ decided to save money with the convenience of online >> statements. I registered but was unable to download satisfactorily. >> >> The last one I was able to download as an Online Statement was February >> 2012. Since then I have used the longer process of "viewing my account", for >> a set number of days,, and then printing out the result. This allows me to >> keep check on my account but I would use download if I could get it to work. >> >> ANZ initially sent me quarterly statements but I asked for and got monthly >> statements. Your September statement will be quarterly. Tell ANZ you want >> them monthly. >> >> >> >> On 15 Jun 2012, at 5:41 PM, Jane Griffiths wrote: >> >> Hi Ian >> >> I haven't been an ANZ customer for long, having previously used another >> bank, so my knowledge of past practices with ANZ internet banking is not >> great. However I've just had a look through my different ANZ accounts online >> and agree with you that there is no obvious way of downloading a copy of the >> monthly/half-yearly statements. >> Apparently this can only be achieved if you have registered for online >> statements. Once registered the statements are available for download in >> PDF format for 7 years. >> >> I've just registered for online statements for 1 of my accounts to try out >> the system. It now takes me to the Online Statement page, but the list is >> blank as it says I have no available statements, apparently my next >> statement is due in September, so that's not much help at the moment is it! >> ;-) >> The style of the Online Statement webpage suggests that all available >> statements would be listed with each one having a link to the downloadable >> PDF. >> >> Have you registered for Online Statements? >> Yes. >> Have you read the Online Statements help & FAQs? >> Yes. >> https://www.anz.com/internet-banking/help/accounts/online-statements/#tab_tab04 >> >> If you are registered for Online Statements, what happens when you click on >> the top left tab "Accounts" and then the option "View Online Statements"? >> Do you see a list of statements for your account? >> Yes, all the recent ones. >> Can I open them? >> No. >> >> Regards >> >> Ian >> >> >> Regards >> Jane >> >> >> On 15/06/2012, at 10:13 AM, Ian Reid wrote: >> >>> Good morning All >>> >>> I would be interested to hear from an ANZ internet banking customer how to >>> download monthly statements now. Apparently I would be OK if I was still >>> using Safari 3 or 4 or if I had the correct cookies or Java. The >>> fast-talking ANZ guy on the phone seemed to think that I should click on a >>> URL rather than a tab, at least that is what it sounded like, but no luck. >>> I had a feeling that the answer might be in the Archives but nothing came >>> up. >>> >>> Thanks in advance. >>> >>> Ian Reid >>> >>> >>> -- The WA Macintosh User Group Mailing List -- >>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>> Settings & Unsubscribe - >>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
