Hi all, I seemed to be using PDF browser plug-in, in Safari 5.1.7 in OS X 10.7.4 - Ronni has suggested in a response that I don't require it, did something change in an upgrade of Safari?
If so, how do I re-instate Preview as default reader or 'native' support? Thank you Brian On 18/06/2012, at 10:36 AM, Ronda Brown wrote: Hi Tim, John & Ian, I don't have (& never have had) any problems downloading Statements in my CBA Account, or any online PDFs, using Safari 5.1.7 in OS X 10.7.4. Click on a Statement, it immediately downloads (you see a blank window for a sec as it downloads) and the PDF then automatically opens in Preview.app (Preview is set as default PDF viewer). In Safari > Preferences > Security I have 'Block pop-up windows' enabled. I only suggested to Ian he disable 'Block pop-up windows' because that is what ANZ advises. I don't use Adobe Reader, I don't even have Adobe Reader installed on my MBP. Safari 5.1 doesn't use a PDF plugin, it has a built-in native PDF viewer. Have you tried taking the AdobePDFViewer.plugin out of /Library/Internet Plug-ins? 1. Quit Safari. 2. Open your Macintosh HD, then open the Library folder. 3. Go to Library then Internet Plug-ins. 4. Locate and delete the ‘AdobePDFViewer.plugin’. 5. Re-open Safari. You might find you need to restart your computer. Cheers, Ronni On 18/06/2012, at 9:39 AM, Tim Law wrote: > Sorry, Ronni's email re Adobe Reader came whilst I was testing. > >> • Upgrade to Adobe Reader or Acrobat version 10.1.3 or later. >> • Save the PDF file from Safari to the computer, and then open it >> directly in Adobe Reader or Acrobat." > > > I am running Adobe Reader 10.1.3 > If I right click on the link to download the statement, it downloads > eStatementLoading.aspx which is not the page that displays the PDF. > > Thanks > Tim > > On 18/06/2012, at 9:32 AM, Tim Law wrote: > >> All, >> >> I have the same settings in Safari and cannot download the bank statements >> from Bankwest either. >> Unlike John T, this has been a longer standing issue than a few months and I >> recall posting a similar problem some time ago. Ronni suggested the company, >> not a bank, was not following web standards. I told them this, they said >> they were complaint. Impasse. I now use Chrome as my browser of choice and >> don't have these same problems as downloading PDF's in Safari. >> >> I'm using OSX 10.7.4 >> Safari Version 5.1.7 (7534.57.2) >> Mac Mini Intel Late 2009 >> >> Ronni, what happens in Safari with Bankwest is if I click on the 'statement >> number', to initiate a download of the statement, two things happen. >> >> First a new window opens. >> In that new window is a Bankwest coloured wheel that is rotating and text >> that says Loading... >> Page address >> https://ibs.bankwest.com.au/CMWeb/eStatements/ES/eStatementLoading.aspx? >> >> After three seconds, the screen turns to a dark grey all over, and remains >> like that forever. There is no action. >> Page address >> https://ibs.bankwest.com.au/CMWeb/eStatements/ES/eStatement.aspx? >> shows >> >> I've played with the combination of Preferences, but nothing much changes. >> >> Interestingly, using my iPad1 and logging into the same Bankwest account >> using Safari on the iPad, the PDF opens as expected. In the three seconds it >> takes to move from the eStatementLoading.aspx page to the eStatement.aspx >> page, the document has downloaded and displays as per expectations. >> >> On my G4 eMac >> Safari version 5.0.6 >> OSX 10.5.8 >> The same statement download works correctly as per expectations. >> >> I'm cool using Chrome as my browser on my Mac Mini, but send this to add to >> the knowledge bank and maybe aid problem solving. >> >> Tim >> >> >> On 17/06/2012, at 3:01 PM, Ronda Brown wrote: >> >>> Hi Ian, >>> >>> You need to have Cookies enabled and JavaScript enabled in Safari? >>> And not be 'Blocking Pop-up windows' in Safari for ANZ Bank Statements to >>> be downloaded. >>> >>> Safari > Preferences > Security - Web content: select - 'Enable >>> JavaScript' (NOT Enable Java) >>> In the same window, DON'T have a tick in 'Block pop-up windows'. >>> >>> Safari > Preferences > Privacy - Block Cookies (try just selecting 'From >>> third parties and advertisers' >>> >>> See if you can then download the ANZ Bank Statements. >>> <https://www.anz.com/internet-banking/help/accounts/online-statements/view/#step3> >>> >>> Cheers, >>> Ronni >>> >>> On 17/06/2012, at 2:21 PM, Ian Reid wrote: >>> >>>> Hi Jane >>>> >>>> I am sorry for the delayed reply. >>>> >>>> I have been receiving statements by post for five years, up to the end of >>>> last year, when ANZ decided to save money with the convenience of online >>>> statements. I registered but was unable to download satisfactorily. >>>> >>>> The last one I was able to download as an Online Statement was February >>>> 2012. Since then I have used the longer process of "viewing my account", >>>> for a set number of days,, and then printing out the result. This allows >>>> me to keep check on my account but I would use download if I could get it >>>> to work. >>>> >>>> ANZ initially sent me quarterly statements but I asked for and got monthly >>>> statements. Your September statement will be quarterly. Tell ANZ you want >>>> them monthly. >>>> >>>> >>>> >>>> On 15 Jun 2012, at 5:41 PM, Jane Griffiths wrote: >>>> >>>> Hi Ian >>>> >>>> I haven't been an ANZ customer for long, having previously used another >>>> bank, so my knowledge of past practices with ANZ internet banking is not >>>> great. However I've just had a look through my different ANZ accounts >>>> online and agree with you that there is no obvious way of downloading a >>>> copy of the monthly/half-yearly statements. >>>> Apparently this can only be achieved if you have registered for online >>>> statements. Once registered the statements are available for download in >>>> PDF format for 7 years. >>>> >>>> I've just registered for online statements for 1 of my accounts to try out >>>> the system. It now takes me to the Online Statement page, but the list is >>>> blank as it says I have no available statements, apparently my next >>>> statement is due in September, so that's not much help at the moment is >>>> it! ;-) >>>> The style of the Online Statement webpage suggests that all available >>>> statements would be listed with each one having a link to the downloadable >>>> PDF. >>>> >>>> Have you registered for Online Statements? >>>> Yes. >>>> Have you read the Online Statements help & FAQs? >>>> Yes. >>>> https://www.anz.com/internet-banking/help/accounts/online-statements/#tab_tab04 >>>> >>>> If you are registered for Online Statements, what happens when you click >>>> on the top left tab "Accounts" and then the option "View Online >>>> Statements"? >>>> Do you see a list of statements for your account? >>>> Yes, all the recent ones. >>>> Can I open them? >>>> No. >>>> >>>> Regards >>>> >>>> Ian >>>> >>>> >>>> Regards >>>> Jane >>>> >>>> >>>> On 15/06/2012, at 10:13 AM, Ian Reid wrote: >>>> >>>>> Good morning All >>>>> >>>>> I would be interested to hear from an ANZ internet banking customer how >>>>> to download monthly statements now. Apparently I would be OK if I was >>>>> still using Safari 3 or 4 or if I had the correct cookies or Java. The >>>>> fast-talking ANZ guy on the phone seemed to think that I should click on >>>>> a URL rather than a tab, at least that is what it sounded like, but no >>>>> luck. I had a feeling that the answer might be in the Archives but >>>>> nothing came up. >>>>> >>>>> Thanks in advance. >>>>> >>>>> Ian Reid -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
