Hi Jennifer, > IMAP on the iPhone may have been the culprit
If your husband had his email account always set up as a POP Account on his Mac & then set his email account to IMAP on his iPhone... Yes, this can (& most likely will) result in missing emails. Everything either needs to be configured as POP or IMAP. Kind regards, Ronni Sent from Ronni's iPad4 > On 20 Feb 2014, at 12:57 pm, Jennifer Lefroy <lefroy.jenni...@gmail.com> > wrote: > > Thank you for the very clear instructions, Ronni, which I have carried out > (and for the offer of help had I been stuck). IMAP on the iPhone may have > been the culprit and perhaps it has been happening for some time, but not > with any thing important and so went unnoticed. Thank you Tim and Rob for > your informative suggestions. Time will tell, but it's a little like > Rumsfeldt's "The things we don't know we don't know" and so I won't really be > able to report back unless something is obviously wrong.. > With best wishes, > Jennifer > > >> On 20 February 2014 07:01, Ronni Brown <ro...@mac.com> wrote: >> Hi Jennifer, >> >> As Tim has mentioned POP accounts do not work like IMAP accounts, which >> reliably store all of your emails on the server. >> You need to check that your husbands email account is a POP account and if >> it is, that Account must be setup as a POP Account on all devices i.e. his >> Mac & iPad & iPhone. >> >> Using POP Accounts with Multiple Devices >> >> POP accounts, here is the setting to ensure the emails are set to being kept >> on the device: >> >> iOS Devices Mail >> >> 1. In Settings, select Mail, Contacts, Calendars. >> 2. Select the account for which you wish to change the settings. >> 3. Select Advanced, located at the bottom of the list. >> 4. Select the Delete from server option. >> 5. Choose NEVER from the pop-up menu. >> 6. Press the Home button to return to the Home screen. >> >> However, you will also need to configure any other devices or programs you >> use to check your pop account to stop this issue. >> >> OS X Mail >> >> If you use the Mac OS X Mail application as your email client, you can >> deselect the "Remove copy from server after retrieving a message" option >> under the Advanced account settings in Mail Preferences. However, the >> default setting, to remove mail after one week, should be adequate for most >> users. >> >> Here's how to set your account to remove the messages from the server after >> one week: >> >> 1. In Mail select Mail > Preferences. >> 2. Click the Accounts tab. >> 3. Select the account for which you wish to change the settings. >> 4. Click the Advanced tab. >> 5. Select the "Remove copy from server after retrieving a message" option. >> 6. Select a time frame from the pop-up menu. >> After one week: This setting works the same as "After one day", except that >> Mail waits one week. >> -- >> See this article for more info about using POP accounts with multiple >> devices, and instructions on how to configure for specific email clients - >> <http://support.apple.com/kb/HT3228> >> >> POP vs. IMAP info - >> <http://computer.howstuffworks.com/e-mail-messaging/email4.htm> >> IMAP is known for its ability to keep all your devices and computers in sync >> with one another, while POP often falls short in this area. >> POP is an older format. >> >> Jennifer, I will be working most of today, but will get back to you when >> possible if you require any further help. >> >> Cheers, >> Ronni >> >> 17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt" >> 2.3GHz / 8GB / 750GB @ 7200rpm HD >> >> OS X 10.9.1 Mavericks >> Windows 7 Ultimate (under sufferance) >> >>> On 19 Feb 2014, at 8:32 pm, Tim Law <t...@peoplehelp.com.au> wrote: >>> >>> Jennifer, >>> >>> If I recall, you said you had a number of devices that read the email, and >>> they were all set up as POP accounts. >>> >>> Is it possible that someone is reading or has read the emails on another >>> device, and coincidentally as you view them and roll over them with the >>> Logitech mouse Mail.app refreshes and the mail disappears, which as far as >>> I know is what happens with POP accounts. Also, did you check on all your >>> accounts that the setup, ie POP or IMAP is the same? >>> >>> I have several devices that I use to access my emails and use IMAP on all >>> of them, which to me is the best option for handling email on multiple >>> devices >>> >>> Tim. >>> >>>> On 19 Feb 2014, at 8:00 pm, Jennifer Lefroy <lefroy.jenni...@gmail.com> >>>> wrote: >>>> >>>> Hello Ronni, >>>> >>>> We wondered about this, but could it disappear from inbox, trash and not >>>> come up with Spotlight Search? I was pretty sure i wasn't exerting any >>>> button pressure yesterday when it happened to me. There have been several >>>> disappear, but only recently. >>>> >>>> I haven't had time to carry out Rob's suggestions yet. >>>> >>>> Regards, >>>> Jennifer >>>> >>>> >>>>> On 19 February 2014 18:36, Ronda Brown <ro...@mac.com> wrote: >>>>> Hi Jennifer, >>>>> >>>>> > On 19 Feb 2014, at 6:20 pm, Jennifer Lefroy <lefroy.jenni...@gmail.com> >>>>> > wrote: >>>>> > >>>>> > I do wonder if it could be unwanted action on the part of the mouse. >>>>> > Is this possible does anyone know? >>>>> >>>>> Very likely could be a unwanted action caused by either an incorrect or >>>>> inadvertent use of one of the buttons on the Logitech mouse. >>>>> >>>>> Cheers, >>>>> Ronni
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