Thank you for the very clear instructions, Ronni, which I have carried out (and for the offer of help had I been stuck). IMAP on the iPhone may have been the culprit and perhaps it has been happening for some time, but not with any thing important and so went unnoticed. Thank you Tim and Rob for your informative suggestions. Time will tell, but it's a little like Rumsfeldt's "The things we don't know we don't know" and so I won't really be able to report back unless something is obviously wrong.. With best wishes, Jennifer
On 20 February 2014 07:01, Ronni Brown <ro...@mac.com> wrote: > Hi Jennifer, > > As Tim has mentioned POP accounts do not work like IMAP accounts, which > reliably store all of your emails on the server. > You need to check that your husbands email account is a POP account and if > it is, that Account must be setup as a POP Account *on all devices* i.e. > his *Mac *& *iPad & iPhone*. > > *Using POP Accounts with Multiple Devices* > > POP accounts, here is the setting to ensure the emails are set to being > kept on the device: > > * iOS Devices Mail* > > 1. In *Settings,* select *Mail, Contacts, Calendars.* > 2. Select the account for which you wish to change the settings. > 3. Select *Advanced*, located at the bottom of the list. > 4. Select the *Delete from server* option. > 5. Choose *NEVER* from the pop-up menu. > 6. Press the Home button to return to the Home screen. > > > However, you will also need to configure any other devices or programs you > use to check your pop account to stop this issue. > > *OS X Mail* > > If you use the Mac OS X Mail application as your email client, you can > deselect the "Remove copy from server after retrieving a message" option > under the Advanced account settings in Mail Preferences. However, the > default setting, to remove mail after one week, should be adequate for most > users. > > Here's how to set your account to remove the messages from the server > after one week: > > 1. In Mail select *Mail > Preferences.* > 2. Click the Accounts tab. > 3. Select the account for which you wish to change the settings. > 4. Click the *Advanced *tab. > 5. Select the* "Remove copy from server after retrieving a message"*option. > 6. Select a time frame from the pop-up menu. > *After one week*: This setting works the same as "After one day", except > that Mail waits one week. > -- > See this article for more info about using POP accounts with multiple > devices, and instructions on how to configure for specific email clients - < > http://support.apple.com/kb/HT3228> > > *POP vs. IMAP *info - < > http://computer.howstuffworks.com/e-mail-messaging/email4.htm> > IMAP is known for its ability to keep all your devices and computers in > sync with one another, while POP often falls short in this area. > POP is an older format. > > Jennifer, I will be working most of today, but will get back to you when > possible if you require any further help. > > Cheers, > Ronni > > 17" MacBook Pro 2.3GHz Quad-Core i7 "Thunderbolt" > 2.3GHz / 8GB / 750GB @ 7200rpm HD > > OS X 10.9.1 Mavericks > Windows 7 Ultimate (under sufferance) > > On 19 Feb 2014, at 8:32 pm, Tim Law <t...@peoplehelp.com.au> wrote: > > Jennifer, > > If I recall, you said you had a number of devices that read the email, and > they were all set up as POP accounts. > > Is it possible that someone is reading or has read the emails on another > device, and coincidentally as you view them and roll over them with the > Logitech mouse Mail.app refreshes and the mail disappears, which as far as > I know is what happens with POP accounts. Also, did you check on all your > accounts that the setup, ie POP or IMAP is the same? > > I have several devices that I use to access my emails and use IMAP on all > of them, which to me is the best option for handling email on multiple > devices > > Tim. > > On 19 Feb 2014, at 8:00 pm, Jennifer Lefroy <lefroy.jenni...@gmail.com> > wrote: > > Hello Ronni, > > We wondered about this, but could it disappear from inbox, trash and not > come up with Spotlight Search? I was pretty sure i wasn't exerting any > button pressure yesterday when it happened to me. There have been several > disappear, but only recently. > > I haven't had time to carry out Rob's suggestions yet. > > Regards, > Jennifer > > > On 19 February 2014 18:36, Ronda Brown <ro...@mac.com> wrote: > >> Hi Jennifer, >> >> > On 19 Feb 2014, at 6:20 pm, Jennifer Lefroy <lefroy.jenni...@gmail.com> >> wrote: >> > >> > I do wonder if it could be unwanted action on the part of the mouse. >> Is this possible does anyone know? >> >> Very likely could be a unwanted action caused by either an incorrect or >> inadvertent use of one of the buttons on the Logitech mouse. >> >> Cheers, >> Ronni >> >> > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - < > http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >
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