Yeah I believe it was only available starting in jaws 10 but I could be wrong. 
I don't' remember them charging for that. You are thinking of RIM  by zero 
tech, I think..

Take care.
On Apr 21, 2013, at 8:04 AM, Dane Trethowan <[email protected]> wrote:

> If I may come in here given I think I'm responsible for starting the thread 
> <smile>.
> 
> What Gordon was using is called Remote Desktop and I understand that Freedom 
> Science Fiction were charging extra for that functionality in JAWS etc, not 
> sure whether this is still the case or not.
> 
> We're talking here of JAWS Tandem - in the Window-Eyes world its called 
> Remote Assistance - where a user asks for help and another user "Offers" 
> help, a password is then exchanged between the 2 users of tandem and a 
> connection established between the 2 users via the Freedom Science Fiction 
> Tandem server.
> 
> When connection is made the user who made the "Offer" of help is able to 
> control the other computer and thus get feedback.
> 
> The nice thing about Tandem - apart from the obvious power and flexibility of 
> the system - is that both parties don't have to do anything special to their 
> systems, that is to say no ports need to be opened, no special Windows 
> functions or features need to be enabled etc, wish I could say the same for 
> the Window-Eyes Remote Assistance functions, I've managed to get the system 
> working but it took some time, installing this, reinstalling that etc and 
> even now connections are problematic.
> 
> 
> On 21/04/2013, at 9:00 PM, Mrs. Lynnette Annabel Smith <[email protected]> 
> wrote:
> 
>> Hello Chris
>> 
>> Is this a standard function of Jaws now? I always understood it to cost 
>> extra. However, Gordon has had great success with Window-Eyes in this regard 
>> although yes, it does involve making a slight change to your router's 
>> configuration in most case.
>> 
>> Lynne
>> 
>> On 14 Apr 2013, at 08:42, chris h (sky) <[email protected]> wrote:
>> 
>>> • I admit the Tandem feature in Jaws is excellent for its purpose, to 
>>> provide support remotely to another Jaws user. This was one reason why I 
>>> bought Jaws back when it was version 10, plus a Sma, just so i can take 
>>> advantage of the Tandem function to help, amongst others, my best friend 
>>> who lives all the way in Bolton while I live in Derbyshire. I will stress 
>>> this is the only, and I mean only, time I really need Jaws. Other than that 
>>> it's Nvda for me. I also bought Window-Eyes in the hopes of taking 
>>> advantage of their Remote Assistance solution, but since later versions of 
>>> 7.5, all hopes were lost, since they now expect you or the recipient to 
>>> configure the router so that the ports are forwarded. This is ridiculous in 
>>> my view and shows the lack of respect between Gw Micro and those who do not 
>>> have a clue on how to forward ports. With Tandem, it just works. Oh and I 
>>> apologize in advance if I have offended Window-Eyes fans on here.
>> 
>> 
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> 
> 
> **********
> 
> Dane Trethowan
> Skype: grtdane12
> Phone US (213) 438-9741
> Phone Australia (03) 9005 8589
> 
> 
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