Robert, Its all in how you say it. A statement such as "can I call your agent to discuss? Perhaps we can figure out something". This shouldnt make them feel that you dont believe them.
-RickG On Sat, Aug 1, 2009 at 12:24 PM, Robert West<robert.w...@just-micro.com> wrote: > Well, they never told me the name of their insurance company and I didn't > want to give the impression that I didn't believe them so I didn't push it. > I think I'll call our insurance guy on Monday and ask him if there would be > any potential conflicts with any farm policies he has ever written. I would > think that as long as we took on the liability of anything that we did, > there wouldn't be a problem. > > Maybe if I get some assurances from our insurance company in writing from > our guy and then approach her gently in a couple of weeks or so with some > solid guarantees, we may overcome. It's just a kick in the pants today just > minutes after ordering the equipment for that AP. My fault, I guess, for > not getting an agreement signed when she said okay. Something I'm REALLY > bad about doing. And the thing is, I know better. I used to help a friend > of mine (now dead from the brain cancer, scary!) when he started his WISP > and he operated the same way, on a handshake. Very, very bad. About a year > or so ago, some company came in and bought up a few of the grain elevators > he was on and since he had no paper on the deal, he was kicked off. And I > mean KICKED OFF, as in, with no notice. A big part of his network was down > for a few weeks while he looked for alternatives. And I always have that in > my head when I'm being "pals" with the site owners. All my fault........ I > admit it. > > > > -----Original Message----- > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On > Behalf Of Josh Luthman > Sent: Saturday, August 01, 2009 11:52 AM > To: WISPA General List > Subject: Re: [WISPA] Farm Insurance Conflict? > > Call the insurance company and ask them if this is true and if so how. > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > "When you have eliminated the impossible, that which remains, however > improbable, must be the truth." > --- Sir Arthur Conan Doyle > > > On Sat, Aug 1, 2009 at 11:21 AM, Robert West > <robert.w...@just-micro.com>wrote: > >> We have been planning on installing an AP on the top of a 100' Harvestore >> silo. We got the okay from the owner, a farmers widow, and took some >> measurements and planned out our route and all........ Just got a call >> from >> her nephew saying that they contacted their insurance company and they > said >> it would violate their policy and the silo wouldn't be covered. We have a >> one million dollar policy, all for their inspection, and we are on top of >> other structures without a care from anyone. Without knowing who their >> insurance carrier is, could this be factual? I know the owner and the >> nephew both and thought this was a slam dunk, which it pretty much was up >> until today, and a 100' silo is hard to come by around here so it's a big >> letdown in the expansion plans. >> >> The question again though is, does having the AP and backhaul equipment on >> the grain legs and silos affect a farm policy? If so, what can we do to >> take away the concerns and burden from the site owners? >> >> Thanks. >> >> Robert West >> >> >> -----Original Message----- >> From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On >> Behalf Of Robert West >> Sent: Saturday, August 01, 2009 9:52 AM >> To: 'WISPA General List' >> Subject: Re: [WISPA] Are customers increasingly clueless? Or is >> itgettingbetter? >> >> "Don't be afraid to get creative with your backup connection. Mine is a >> $60 >> a month 6 meg down and 768k up DSL line. Sure we average 12 meg on the >> bandwidth graph, but it's better than being off. When I have to use the >> backup I limit all connections to 56k up and 100k down....." >> >> >> >> >> I agree. In my area, we use Time Warner for fiber and have 2 separate >> access points for them, each on different sides of the county where Time >> Warner are told us are not directly connected so that if someone runs off >> the road and smacks a pole, the whole system isn't down. To back that all >> up, we use 2 basic DSL lines from SBC. As Brian said, throttle is down so >> that at least the ones who can bear the slow speed can get what they need >> if >> they can stick it out. >> >> >> >> On a funny note, however, once during an outage, and just as a joke... I >> told a customer who just HAD to get on her Pogo.com that I could burn her >> off some internet on a CD and she could pick it up here in the office. > She >> put the phone down before I could tell her it was a joke and I could hear >> her yelling to her husband how he needed to run to town and pick up the >> internet I was going to burn for her. She came back and said that was >> fine, >> she was going to send him in. Who would have thunk it??? So now it's a >> joke around here, "I'm gonna burn her some Google so she can get her mail" >> for anyone who is down. >> >> >> >> Rural Ohio, gotta love it. >> >> >> >> >> >> >> >> >> >> >> >> From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On >> Behalf Of Brian Rohrbacher >> Sent: Saturday, August 01, 2009 9:38 AM >> To: WISPA General List >> Subject: Re: [WISPA] Are customers increasingly clueless? Or is >> itgettingbetter? >> >> >> >> Don't be afraid to get creative with your backup connection. Mine is a > $60 >> a month 6 meg down and 768k up DSL line. Sure we average 12 meg on the >> bandwidth graph, but it's better than being off. When I have to use the >> backup I limit all connections to 56k up and 100k down..... >> >> Brian >> >> Tom DeReggi wrote: >> >> Actually, I disagree with your example. >> >> You let your customer down, not Qwest. >> Did you route them out your secondary transit? If you didn;t have one, >> thats >> >> not the customer's faught. >> Did you let him know that you are trying to contact Quest yourself to get >> more information on an ETA, and influence a work around? >> Did he feel you were in control of the situation? Or did you leave him to >> fend for himself, even though you were the expert on the technology? >> >> Sending the message, "oh well, its down, not my problem, let all my own >> customers suffer, so what" is not taking care of your clients. >> If you had communicated with your client making him feel like you were >> working towards defending his interests, he never would have took action >> into his own hands and called Qwest directly to investigate further, and >> get >> >> false answers. >> >> So yes, Customers can be irrational, often unfair and unforgiving, but if >> you want to keep your clients its up to you to deal with it and take care >> of >> >> them. >> Who's faught it is, is irrelevent. Customer Service is about taking care > of >> the customer. >> >> I just lost a customer 2 weeks ago. Power went out AGAIN! It keeps blowing >> breakers on electrical panels not under my controll or access. I can put >> UPSes there all day, but that does no good if breakers turn off upstream > of >> my electrical Demarc. But DSL, CABLE, and Cellular EVDO didn't go out >> every >> >> time the property had power failures. It was my faught that I designed a >> business install to be behind an electric breaker that was outside my >> control to manage. If I did my job and took care of the client, I would >> have called the power company or property management and redesign an >> alternate solution, after the first couple of times the power went out. >> But >> >> I didn't. Yes, I lost the client, and yes, it was my fault. Blaiming it >> on >> >> the Power Company didn't work for long. >> >> Just keeping it real. >> >> Tom DeReggi >> RapidDSL & Wireless, Inc >> IntAirNet- Fixed Wireless Broadband >> >> >> ----- Original Message ----- >> From: "Ryan Ghering" <mailto:rgher...@gmail.com> <rgher...@gmail.com> >> To: "WISPA General List" <mailto:wireless@wispa.org> <wireless@wispa.org> >> Sent: Friday, July 31, 2009 10:22 AM >> Subject: Re: [WISPA] Are customers increasingly clueless? Or is >> itgettingbetter? >> >> >> >> >> Yesterday, we had a long term upstream outage. Someone in Qwest killed our >> ATM upstream and somehow we were getting crosstalk to another ATM PVC. >> (Don't ask nobody can tell me how this was done). >> >> In the mean time customers are calling us screaming that they need their >> net. Our staff politely informs them all day long that this isn't a issue >> with us, its upstream. Some customers accept that and move on for the day. >> >> However the kicker!! One of our customers which is a dedicated 3 meg calls >> up and asks, "Are you down" I say yes at this time the internet is down >> due >> to a problem with qwest in Denver. The customer says "ok, do you have an >> ETA?" I tell him no not at this time the problem is with qwest not with >> us. >> Customer says "ok thanks" and hangs up. >> >> Not 20 minutes later I get a phone call from the customer, he's mad as >> hell >> and spitting nails. I only caught about 1/2 of what he had said. But it >> sounded like. "Your a damn lier, I call qwest, they have NO issues >> anywhere. >> I want my ****** Net or you can kiss my account goodbye a**hole.." >> >> Then he hangs up. ( mind you this is a business customer ) >> >> I call him back about an hour later and he says he's canceled. And will >> get >> service from somewhere else. >> >> How can this be? How was this my fault? >> >> Customers are irrational and stupid.. Agreed. lol.... >> >> >> Ryan >> >> On Fri, Jul 31, 2009 at 1:58 AM, Marlon K. Schafer >> <mailto:o...@odessaoffice.com> <o...@odessaoffice.com>wrote: >> >> >> >> roflol >> >> Rick this is a GOOD thing.... Your customers call you for all problems >> because YOU WILL ANSWER THE PHONE!!!!!! >> >> Sometimes great service levels suck. lol >> marlon >> >> ----- Original Message ----- >> From: "Rick Kunze" <mailto:rku...@colusanet.com> <rku...@colusanet.com> >> To: "WISPA General List" <mailto:wireless@wispa.org> <wireless@wispa.org> >> Sent: Wednesday, July 29, 2009 5:40 PM >> Subject: [WISPA] Are customers increasingly clueless? Or is it >> gettingbetter? >> >> >> >> >> Customer calls just now. They ask if the Internet is "having trouble", >> I reply that there are no outages. She then says she called a couple >> of >> her friends in neighboring towns and they were all down too. She asks >> if any other people have called today with problems. I replied stating >> that a day doesn't go by without someone calling with such an issue >> etc. >> >> I ask her for some details, "any message on the screen?" She says that >> a message popped up that said, "No Input". I thought to myself for a >> minute and replied, "I'm unaware of any Windows message that says >> that." >> I asked, "This is in Explorer"? She said, "No, she can't get Explorer >> to run, nothing will run, the monitor is dark and a small message on >> the >> blank screen says "No Input." >> >> I would have thought that by now more of the general public would be >> starting to figure some of this out. It's discouraging to me that such >> an obvious hardware issue resulted in a call to see if the Internet is >> down. >> >> Rk <-------- slapping self in forehead! >> >> >> >> >> >> >> > ---------------------------------------------------------------------------- >> ---- >> >> >> WISPA Wants You! 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