Well, they never told me the name of their insurance company and I didn't
want to give the impression that I didn't believe them so I didn't push it.
I think I'll call our insurance guy on Monday and ask him if there would be
any potential conflicts with any farm policies he has ever written. I would
think that as long as we took on the liability of anything that we did,
there wouldn't be a problem.
Maybe if I get some assurances from our insurance company in writing from
our guy and then approach her gently in a couple of weeks or so with some
solid guarantees, we may overcome. It's just a kick in the pants today just
minutes after ordering the equipment for that AP. My fault, I guess, for
not getting an agreement signed when she said okay. Something I'm REALLY
bad about doing. And the thing is, I know better. I used to help a friend
of mine (now dead from the brain cancer, scary!) when he started his WISP
and he operated the same way, on a handshake. Very, very bad. About a year
or so ago, some company came in and bought up a few of the grain elevators
he was on and since he had no paper on the deal, he was kicked off. And I
mean KICKED OFF, as in, with no notice. A big part of his network was down
for a few weeks while he looked for alternatives. And I always have that in
my head when I'm being "pals" with the site owners. All my fault........ I
admit it.
-----Original Message-----
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of Josh Luthman
Sent: Saturday, August 01, 2009 11:52 AM
To: WISPA General List
Subject: Re: [WISPA] Farm Insurance Conflict?
Call the insurance company and ask them if this is true and if so how.
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
"When you have eliminated the impossible, that which remains, however
improbable, must be the truth."
--- Sir Arthur Conan Doyle
On Sat, Aug 1, 2009 at 11:21 AM, Robert West
<robert.w...@just-micro.com>wrote:
We have been planning on installing an AP on the top of a 100' Harvestore
silo. We got the okay from the owner, a farmers widow, and took some
measurements and planned out our route and all........ Just got a call
from
her nephew saying that they contacted their insurance company and they
said
it would violate their policy and the silo wouldn't be covered. We have a
one million dollar policy, all for their inspection, and we are on top of
other structures without a care from anyone. Without knowing who their
insurance carrier is, could this be factual? I know the owner and the
nephew both and thought this was a slam dunk, which it pretty much was up
until today, and a 100' silo is hard to come by around here so it's a big
letdown in the expansion plans.
The question again though is, does having the AP and backhaul equipment on
the grain legs and silos affect a farm policy? If so, what can we do to
take away the concerns and burden from the site owners?
Thanks.
Robert West
-----Original Message-----
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of Robert West
Sent: Saturday, August 01, 2009 9:52 AM
To: 'WISPA General List'
Subject: Re: [WISPA] Are customers increasingly clueless? Or is
itgettingbetter?
"Don't be afraid to get creative with your backup connection. Mine is a
$60
a month 6 meg down and 768k up DSL line. Sure we average 12 meg on the
bandwidth graph, but it's better than being off. When I have to use the
backup I limit all connections to 56k up and 100k down....."
I agree. In my area, we use Time Warner for fiber and have 2 separate
access points for them, each on different sides of the county where Time
Warner are told us are not directly connected so that if someone runs off
the road and smacks a pole, the whole system isn't down. To back that all
up, we use 2 basic DSL lines from SBC. As Brian said, throttle is down so
that at least the ones who can bear the slow speed can get what they need
if
they can stick it out.
On a funny note, however, once during an outage, and just as a joke... I
told a customer who just HAD to get on her Pogo.com that I could burn her
off some internet on a CD and she could pick it up here in the office.
She
put the phone down before I could tell her it was a joke and I could hear
her yelling to her husband how he needed to run to town and pick up the
internet I was going to burn for her. She came back and said that was
fine,
she was going to send him in. Who would have thunk it??? So now it's a
joke around here, "I'm gonna burn her some Google so she can get her mail"
for anyone who is down.
Rural Ohio, gotta love it.
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of Brian Rohrbacher
Sent: Saturday, August 01, 2009 9:38 AM
To: WISPA General List
Subject: Re: [WISPA] Are customers increasingly clueless? Or is
itgettingbetter?
Don't be afraid to get creative with your backup connection. Mine is a
$60
a month 6 meg down and 768k up DSL line. Sure we average 12 meg on the
bandwidth graph, but it's better than being off. When I have to use the
backup I limit all connections to 56k up and 100k down.....
Brian
Tom DeReggi wrote:
Actually, I disagree with your example.
You let your customer down, not Qwest.
Did you route them out your secondary transit? If you didn;t have one,
thats
not the customer's faught.
Did you let him know that you are trying to contact Quest yourself to get
more information on an ETA, and influence a work around?
Did he feel you were in control of the situation? Or did you leave him to
fend for himself, even though you were the expert on the technology?
Sending the message, "oh well, its down, not my problem, let all my own
customers suffer, so what" is not taking care of your clients.
If you had communicated with your client making him feel like you were
working towards defending his interests, he never would have took action
into his own hands and called Qwest directly to investigate further, and
get
false answers.
So yes, Customers can be irrational, often unfair and unforgiving, but if
you want to keep your clients its up to you to deal with it and take care
of
them.
Who's faught it is, is irrelevent. Customer Service is about taking care
of
the customer.
I just lost a customer 2 weeks ago. Power went out AGAIN! It keeps blowing
breakers on electrical panels not under my controll or access. I can put
UPSes there all day, but that does no good if breakers turn off upstream
of
my electrical Demarc. But DSL, CABLE, and Cellular EVDO didn't go out
every
time the property had power failures. It was my faught that I designed a
business install to be behind an electric breaker that was outside my
control to manage. If I did my job and took care of the client, I would
have called the power company or property management and redesign an
alternate solution, after the first couple of times the power went out.
But
I didn't. Yes, I lost the client, and yes, it was my fault. Blaiming it
on
the Power Company didn't work for long.
Just keeping it real.
Tom DeReggi
RapidDSL & Wireless, Inc
IntAirNet- Fixed Wireless Broadband
----- Original Message -----
From: "Ryan Ghering" <mailto:rgher...@gmail.com> <rgher...@gmail.com>
To: "WISPA General List" <mailto:wireless@wispa.org> <wireless@wispa.org>
Sent: Friday, July 31, 2009 10:22 AM
Subject: Re: [WISPA] Are customers increasingly clueless? Or is
itgettingbetter?
Yesterday, we had a long term upstream outage. Someone in Qwest killed our
ATM upstream and somehow we were getting crosstalk to another ATM PVC.
(Don't ask nobody can tell me how this was done).
In the mean time customers are calling us screaming that they need their
net. Our staff politely informs them all day long that this isn't a issue
with us, its upstream. Some customers accept that and move on for the day.
However the kicker!! One of our customers which is a dedicated 3 meg calls
up and asks, "Are you down" I say yes at this time the internet is down
due
to a problem with qwest in Denver. The customer says "ok, do you have an
ETA?" I tell him no not at this time the problem is with qwest not with
us.
Customer says "ok thanks" and hangs up.
Not 20 minutes later I get a phone call from the customer, he's mad as
hell
and spitting nails. I only caught about 1/2 of what he had said. But it
sounded like. "Your a damn lier, I call qwest, they have NO issues
anywhere.
I want my ****** Net or you can kiss my account goodbye a**hole.."
Then he hangs up. ( mind you this is a business customer )
I call him back about an hour later and he says he's canceled. And will
get
service from somewhere else.
How can this be? How was this my fault?
Customers are irrational and stupid.. Agreed. lol....
Ryan
On Fri, Jul 31, 2009 at 1:58 AM, Marlon K. Schafer
<mailto:o...@odessaoffice.com> <o...@odessaoffice.com>wrote:
roflol
Rick this is a GOOD thing.... Your customers call you for all problems
because YOU WILL ANSWER THE PHONE!!!!!!
Sometimes great service levels suck. lol
marlon
----- Original Message -----
From: "Rick Kunze" <mailto:rku...@colusanet.com> <rku...@colusanet.com>
To: "WISPA General List" <mailto:wireless@wispa.org> <wireless@wispa.org>
Sent: Wednesday, July 29, 2009 5:40 PM
Subject: [WISPA] Are customers increasingly clueless? Or is it
gettingbetter?
Customer calls just now. They ask if the Internet is "having trouble",
I reply that there are no outages. She then says she called a couple
of
her friends in neighboring towns and they were all down too. She asks
if any other people have called today with problems. I replied stating
that a day doesn't go by without someone calling with such an issue
etc.
I ask her for some details, "any message on the screen?" She says that
a message popped up that said, "No Input". I thought to myself for a
minute and replied, "I'm unaware of any Windows message that says
that."
I asked, "This is in Explorer"? She said, "No, she can't get Explorer
to run, nothing will run, the monitor is dark and a small message on
the
blank screen says "No Input."
I would have thought that by now more of the general public would be
starting to figure some of this out. It's discouraging to me that such
an obvious hardware issue resulted in a call to see if the Internet is
down.
Rk <-------- slapping self in forehead!
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