You must be in the south where the ground doesn't freeze. Up here in the great white north, you need to go down 18 inches.
--C Mike wrote: > When I was a young man, a writer, I was idealistic and ready to > conquer the world. In short order I grew up and lost my > idealism. Since starting this business I have regained some of that idealism. > > My experience is the opposite. I usually take care of those > customers who need minor help with things THEY consider part of MY > network. I would not have gone overhead unless there was no way to > trench. Direct burial cable is cheap. A trench can be made with a > power edger with a new blade. An aerial should be tied to a > supporting rope or wire. > > Most of my customers knew they couldn't get Internet except slow > dialup before we came along. Is it loyalty? A new company has been > selling in my county off of their cellular towers. I have only lost > 2 customers to them. > > Never underestimate the power of good customer service. > > Mike > > At 07:58 PM 10/12/2009, you wrote: > >> I used to think that but I have found no matter how much you give >> away, there is no loyalty! The monthly rate is all most care about. >> >> On Mon, Oct 12, 2009 at 11:40 AM, Mike <m...@aweiowa.com> wrote: >> >>> If it is a good customer, I'd either do it for nothing, or for >>> materials. You may just retain that customer for the next two years >>> because of your good will. >>> >>> If he is prepared for $50 and its easy and doesn't take you long, >>> you can say give me $20.00 for the cable and the custom ends, and >>> we'll call it even. >>> >>> Either way, you'll make a friend/keep a customer; and they do talk. >>> >>> Our hourly billing is $60. Usually to make network settings, get >>> virus protection on a machine ... >>> >>> >>> At 09:52 AM 10/12/2009, you wrote: >>> >>>> Here's the scenario: Customer has an aerial ethernet run from his >>>> garage to his home. A tree branch fell and cut the line. I told him >>>> we'll replace it for a $50 fee. Does this sound fair? >>>> Also, does anyone have a fee schedule they use for billable calls? >>>> Thanks! >>>> -RickG >>>> >>>> >>>> ------------------------------------------------------------------ >>>> >> -------------- >> >>>> WISPA Wants You! Join today! >>>> http://signup.wispa.org/ >>>> ------------------------------------------------------------------ >>>> >> -------------- >> >>>> WISPA Wireless List: wireless@wispa.org >>>> >>>> Subscribe/Unsubscribe: >>>> http://lists.wispa.org/mailman/listinfo/wireless >>>> >>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>>> >>> >>> >>> >>> >> -------------------------------------------------------------------------------- >> >>> WISPA Wants You! Join today! >>> http://signup.wispa.org/ >>> >>> >> -------------------------------------------------------------------------------- >> >>> WISPA Wireless List: wireless@wispa.org >>> >>> Subscribe/Unsubscribe: >>> http://lists.wispa.org/mailman/listinfo/wireless >>> >>> Archives: http://lists.wispa.org/pipermail/wireless/ >>> >>> >> -------------------------------------------------------------------------------- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> -------------------------------------------------------------------------------- >> >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> > > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
