Some of the rates I posted assumed the installer was already on site
for an installation. I'm just need to consider trouble calls so I
revised the schedule below. I used to give $25 per service call but
the problem I ran into was that they would go out to a customer's find
nothing or perhaps something simple such as a loose cable, then they
get paid for doing little or nothing. At that point, I'd rather do it
myself and keep the money. You may have a point about paying mileage
or a separate truck roll fee. Either way, I have guys more than
willing to do it for the amounts below but I truly dont want to take
advantage of anyone which is why I'm asking. A flat "one size fits
all" rate doesnt seem fair to the company so I'm trying to come up
with a more specific rate schedule based on the expected time to do
the job.

$30 – Service call to replace ethernet cable on customer’s premises
(normal run).
$20 – Service call to replace radio/antenna performed on site at
customer’s premises.
$10 – Service call to replace POE, and/or power supply performed on
site at customer’s premises.
$10 – Uninstall canceled customer (remove radio and mount).
$10 – Site survey performed on site at prospective customer’s premises.
$5 – NTF. i.e. reset radio/router. Note: May be billable to customer!
$5 – Extended area trip fee (Within KyWiFi service area but outside of
Montgomery County).


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