It appears that the DNS issue kept us from being able to tokenize new cards that were added on Saturday. we kept trying to process them and they would fail with no return info from ippay. we deleted a card and added it back and it's tokenizing now. A test payment processed but we have been unable to reach the customers we've been trying to bill since Saturday. hoping everything is better now.
On Mon, Sep 29, 2014 at 5:02 PM, Simon Westlake <si...@powercode.com> wrote: > Pretty sure this problem is solved for everyone now and it has mostly > appeared to be DNS related so far. I am leaving for a trade show in the > morning, so please make sure you reach out to our support desk (or restart > your web service) if you're still having issues, as I won't be monitoring > this list so closely! > > > On 9/29/2014 10:45 AM, Josh Luthman wrote: > > Couldn't hurt. > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > On Sep 29, 2014 11:41 AM, "Kameron Blomquist" < > kame...@sightlinewireless.com> wrote: > >> I wonder if I should just restart now since I won't know if I have >> issues until the 1st.... >> >> *Kameron B.* >> *SightLine Wireless* >> *(503) 967-7222 <%28503%29%20967-7222>* >> *www.sightlinewireless.com <http://www.sightlinewireless.com>* >> >> >> On Mon, Sep 29, 2014 at 8:29 AM, Josh Luthman < >> j...@imaginenetworksllc.com> wrote: >> >>> So can you make an error page if it failed to reach Ippay instead of a >>> blank page? >>> >>> Josh Luthman >>> Office: 937-552-2340 >>> Direct: 937-552-2343 >>> 1100 Wayne St >>> Suite 1337 >>> Troy, OH 45373 >>> On Sep 29, 2014 11:11 AM, "Simon Westlake" <si...@powercode.com> >>> wrote: >>> >>>> Looks like this was a DNS problem, it had nothing to do with the >>>> 10.03.09 update. I'm not sure if the IP of the IPPay gateway changed, but >>>> restarting Apache (service httpd restart) will flush the cache Apache uses >>>> and force an update. If it still doesn't work after that, let me know. Most >>>> of the tickets we've seen over the weekend on this have been solved by a >>>> server reboot (which accomplishes the same thing.) >>>> >>>> I don't know exactly what happened/changed yet, but that's what I have >>>> so far. >>>> >>>> Anyone who is still having this, please make sure you are opening a >>>> ticket on it with us (supp...@powercode.com / 920-351-1010) and not >>>> just posting here.. I want to make sure you get assistance. >>>> >>>> On 9/29/2014 9:48 AM, Simon Westlake wrote: >>>> >>>> I'll pull the ticket shortly and look at it. >>>> >>>> On 9/29/2014 9:40 AM, Adair Winter wrote: >>>> >>>> Just tested, still doesn't work. I'll wait for someone to get back with >>>> me. I think we opened two tickets on the issue (by accident). >>>> >>>> >>>> >>>> On Mon, Sep 29, 2014 at 9:35 AM, Simon Westlake <si...@powercode.com> >>>> wrote: >>>> >>>>> Those errors won't cause any problems, none of them are critical. Not >>>>> that they shouldn't be fixed.. but they don't indicate any issue related >>>>> to >>>>> the payment problem you are/were experiencing. >>>>> >>>>> >>>>> On 9/29/2014 9:34 AM, Adair Winter wrote: >>>>> >>>>> [root@powercode ~]# apachectl -k graceful >>>>> Warning: DocumentRoot [/var/www/qbwc] does not exist >>>>> httpd: apr_sockaddr_info_get() failed for >>>>> powercode.amarillowireless.net >>>>> httpd: Could not reliably determine the server's fully qualified >>>>> domain name, using 127.0.0.1 for ServerName >>>>> >>>>> I maybe needed additional arguments. not going to fool with it >>>>> anymore and let the people who should actually be messing with it, fix it. >>>>> :) >>>>> >>>>> >>>>> On Mon, Sep 29, 2014 at 9:28 AM, Josh Luthman < >>>>> j...@imaginenetworksllc.com> wrote: >>>>> >>>>>> No. What errors did you get? >>>>>> >>>>>> Josh Luthman >>>>>> Office: 937-552-2340 >>>>>> Direct: 937-552-2343 >>>>>> 1100 Wayne St >>>>>> Suite 1337 >>>>>> Troy, OH 45373 >>>>>> On Sep 29, 2014 10:25 AM, "Adair Winter" < >>>>>> ada...@amarillowireless.net> wrote: >>>>>> >>>>>>> ran yum updates again. then apachectl graceful returned some errors. >>>>>>> you? >>>>>>> >>>>>>> On Mon, Sep 29, 2014 at 9:15 AM, Josh Luthman < >>>>>>> j...@imaginenetworksllc.com> wrote: >>>>>>> >>>>>>>> Do an apachectl graceful and it should fix it. They said it's due >>>>>>>> to a blank result from IPPay. Couldn't get an answer as to why we >>>>>>>> couldn't >>>>>>>> see an error instead of a blank page. >>>>>>>> >>>>>>>> Josh Luthman >>>>>>>> Office: 937-552-2340 >>>>>>>> Direct: 937-552-2343 >>>>>>>> 1100 Wayne St >>>>>>>> Suite 1337 >>>>>>>> Troy, OH 45373 >>>>>>>> On Sep 28, 2014 10:15 PM, "Josh Luthman" < >>>>>>>> j...@imaginenetworksllc.com> wrote: >>>>>>>> >>>>>>>>> Not sure why bash would be relevant at all. I would be extremely >>>>>>>>> disappointed if it was involved. >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> Josh Luthman >>>>>>>>> Office: 937-552-2340 >>>>>>>>> Direct: 937-552-2343 >>>>>>>>> 1100 Wayne St >>>>>>>>> Suite 1337 >>>>>>>>> Troy, OH 45373 >>>>>>>>> >>>>>>>>> On Sun, Sep 28, 2014 at 10:14 PM, CBB - Jay Fuller < >>>>>>>>> par...@cyberbroadband.net> wrote: >>>>>>>>> >>>>>>>>>> >>>>>>>>>> Yes....reread your message. Should have read it closer. Looks >>>>>>>>>> like the problem is related to the yum patch...assuming you did it ? >>>>>>>>>> Our >>>>>>>>>> auto transactions are working....probably won't take another manual >>>>>>>>>> until >>>>>>>>>> tomorrow but appreciate the heads up there may be an issue. I'll >>>>>>>>>> alert the >>>>>>>>>> staff.. >>>>>>>>>> >>>>>>>>>> Sent from my Verizon Wireless 4G LTE Smartphone >>>>>>>>>> >>>>>>>>>> ----- Reply message ----- >>>>>>>>>> From: "Josh Luthman" <j...@imaginenetworksllc.com> >>>>>>>>>> To: "WISPA General List" <wireless@wispa.org> >>>>>>>>>> Subject: [WISPA] PSA Powercode users - careful on the upgrade >>>>>>>>>> Date: Sun, Sep 28, 2014 8:50 PM >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> 10.03.09? >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> Josh Luthman >>>>>>>>>> Office: 937-552-2340 >>>>>>>>>> Direct: 937-552-2343 >>>>>>>>>> 1100 Wayne St >>>>>>>>>> Suite 1337 >>>>>>>>>> Troy, OH 45373 >>>>>>>>>> >>>>>>>>>> On Sun, Sep 28, 2014 at 9:38 PM, CBB - Jay Fuller < >>>>>>>>>> par...@cyberbroadband.net> wrote: >>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> Fyi...I can confirm we have taken manual payments on 10.03.09. >>>>>>>>>>> In fact....I have confirmed two of us in our company took payments >>>>>>>>>>> on >>>>>>>>>>> Friday manually on two different computers in two different >>>>>>>>>>> locations and >>>>>>>>>>> had no problems... >>>>>>>>>>> >>>>>>>>>>> Sent from my Verizon Wireless 4G LTE Smartphone >>>>>>>>>>> >>>>>>>>>>> ----- Reply message ----- >>>>>>>>>>> From: "CBB - Jay Fuller" <par...@cyberbroadband.net> >>>>>>>>>>> To: "WISPA General List" <wireless@wispa.org> >>>>>>>>>>> Subject: [WISPA]PSA Powercode users - careful on the upgrade >>>>>>>>>>> Date: Sun, Sep 28, 2014 8:29 PM >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> I do not believe we have encountered this yet..... curious have >>>>>>>>>>> you tried to take a payment through the customer portal? >>>>>>>>>>> >>>>>>>>>>> Sent from my Verizon Wireless 4G LTE Smartphone >>>>>>>>>>> >>>>>>>>>>> ----- Reply message ----- >>>>>>>>>>> From: "Josh Luthman" <j...@imaginenetworksllc.com> >>>>>>>>>>> To: "WISPA General List" <wireless@wispa.org >>>>>>>>>>> <wirel...@wispa..org>> >>>>>>>>>>> Subject: [WISPA] PSA Powercode users - careful on the upgrade >>>>>>>>>>> Date: Sun, Sep 28, 2014 8:13 PM >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> Just found out this evening that we can't do manual payments. >>>>>>>>>>> I'm not sure if automatic will work in the morning. I'm currently >>>>>>>>>>> on >>>>>>>>>>> 10.03.09 (their released version). After you click OK for the >>>>>>>>>>> payment >>>>>>>>>>> amount it redirects to a blank page. No event logs for the account >>>>>>>>>>> on this. >>>>>>>>>>> >>>>>>>>>>> I upgraded last Tuesday. Automatic charges from 9/24 are in >>>>>>>>>>> our checking account marked 9/26 so I believe that is working. On >>>>>>>>>>> 9/26 I >>>>>>>>>>> personally did a manual card charge successfully. >>>>>>>>>>> >>>>>>>>>>> Josh Luthman >>>>>>>>>>> Office: 937-552-2340 >>>>>>>>>>> Direct: 937-552-2343 >>>>>>>>>>> 1100 Wayne St >>>>>>>>>>> Suite 1337 >>>>>>>>>>> Troy, OH 45373 >>>>>>>>>>> >>>>>>>>>>> _______________________________________________ >>>>>>>>>>> Wireless mailing list >>>>>>>>>>> Wireless@wispa.org >>>>>>>>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>> >>>>>>>>>> _______________________________________________ >>>>>>>>>> Wireless mailing list >>>>>>>>>> Wireless@wispa.org >>>>>>>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>>>>>>> >>>>>>>>>> >>>>>>>>> >>>>>>>> _______________________________________________ >>>>>>>> Wireless mailing list >>>>>>>> Wireless@wispa.org >>>>>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>>>>> >>>>>>>> >>>>>>> >>>>>>> >>>>>>> -- >>>>>>> >>>>>>> Adair Winter >>>>>>> VP of Network Operations / Owner >>>>>>> Amarillo Wireless | 806.316.5071 >>>>>>> C: 806.231.7180 >>>>>>> http://www.amarillowireless.net >>>>>>> >>>>>>> >>>>>>> _______________________________________________ >>>>>>> Wireless mailing list >>>>>>> Wireless@wispa.org >>>>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>>>> >>>>>>> >>>>>> _______________________________________________ >>>>>> Wireless mailing list >>>>>> Wireless@wispa.org >>>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>>> >>>>>> >>>>> >>>>> >>>>> -- >>>>> >>>>> Adair Winter >>>>> VP of Network Operations / Owner >>>>> Amarillo Wireless | 806.316.5071 >>>>> C: 806.231.7180 >>>>> http://www.amarillowireless.net >>>>> >>>>> >>>>> >>>>> _______________________________________________ >>>>> Wireless mailing >>>>> listWireless@wispa.orghttp://lists.wispa.org/mailman/listinfo/wireless >>>>> >>>>> >>>>> -- >>>>> Simon Westlake >>>>> *Powercode* - The smart choice in ISP billing and OSS >>>>> powercode.com >>>>> P: 920-351-1010 >>>>> E: si...@powercode.com >>>>> >>>>> _______________________________________________ >>>>> Wireless mailing list >>>>> Wireless@wispa.org >>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>> >>>>> >>>> >>>> >>>> -- >>>> >>>> Adair Winter >>>> VP of Network Operations / Owner >>>> Amarillo Wireless | 806.316.5071 >>>> C: 806.231.7180 >>>> http://www.amarillowireless.net >>>> >>>> >>>> >>>> _______________________________________________ >>>> Wireless mailing >>>> listWireless@wispa.orghttp://lists.wispa.org/mailman/listinfo/wireless >>>> >>>> >>>> -- >>>> Simon Westlake >>>> *Powercode* - The smart choice in ISP billing and OSS >>>> powercode.com >>>> P: 920-351-1010 >>>> E: si...@powercode.com >>>> >>>> >>>> _______________________________________________ >>>> Wireless mailing >>>> listWireless@wispa.orghttp://lists.wispa.org/mailman/listinfo/wireless >>>> >>>> >>>> -- >>>> Simon Westlake >>>> *Powercode* - The smart choice in ISP billing and OSS >>>> powercode.com >>>> P: 920-351-1010 >>>> E: si...@powercode.com >>>> >>>> _______________________________________________ >>>> Wireless mailing list >>>> Wireless@wispa.org >>>> http://lists.wispa.org/mailman/listinfo/wireless >>>> >>>> >>> _______________________________________________ >>> Wireless mailing list >>> Wireless@wispa.org >>> http://lists.wispa.org/mailman/listinfo/wireless >>> >>> >> >> _______________________________________________ >> Wireless mailing list >> Wireless@wispa.org >> http://lists.wispa.org/mailman/listinfo/wireless >> >> > > _______________________________________________ > Wireless mailing > listWireless@wispa.orghttp://lists.wispa.org/mailman/listinfo/wireless > > > -- > Simon Westlake > *Powercode* - The smart choice in ISP billing and OSS > powercode.com > P: 920-351-1010 > E: si...@powercode.com > > _______________________________________________ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless > > -- Adair Winter VP of Network Operations / Owner Amarillo Wireless | 806.316.5071 C: 806.231.7180 http://www.amarillowireless.net
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