Restarting apache fixed us up. We were on hold to talk to someone at powercode
but hung up since the
problem was resolved.
----- Original Message -----
From: CBB - Jay Fuller
To: WISPA General List
Sent: Monday, September 29, 2014 10:14 AM
Subject: Re: [WISPA] PSA Powercode users - careful on the upgrade
I have told our office to call in. I'll also reboot the apache service.
----- Original Message -----
From: Simon Westlake
To: [email protected]
Sent: Monday, September 29, 2014 10:11 AM
Subject: Re: [WISPA] PSA Powercode users - careful on the upgrade
Looks like this was a DNS problem, it had nothing to do with the 10.03.09
update. I'm not sure if the IP of the IPPay gateway changed, but restarting
Apache (service httpd restart) will flush the cache Apache uses and force an
update. If it still doesn't work after that, let me know. Most of the tickets
we've seen over the weekend on this have been solved by a server reboot (which
accomplishes the same thing.)
I don't know exactly what happened/changed yet, but that's what I have so
far.
Anyone who is still having this, please make sure you are opening a ticket
on it with us ([email protected] / 920-351-1010) and not just posting
here.. I want to make sure you get assistance.
On 9/29/2014 9:48 AM, Simon Westlake wrote:
I'll pull the ticket shortly and look at it.
On 9/29/2014 9:40 AM, Adair Winter wrote:
Just tested, still doesn't work. I'll wait for someone to get back with
me. I think we opened two tickets on the issue (by accident).
On Mon, Sep 29, 2014 at 9:35 AM, Simon Westlake <[email protected]>
wrote:
Those errors won't cause any problems, none of them are critical. Not
that they shouldn't be fixed.. but they don't indicate any issue related to the
payment problem you are/were experiencing.
On 9/29/2014 9:34 AM, Adair Winter wrote:
[root@powercode ~]# apachectl -k graceful
Warning: DocumentRoot [/var/www/qbwc] does not exist
httpd: apr_sockaddr_info_get() failed for
powercode.amarillowireless.net
httpd: Could not reliably determine the server's fully qualified
domain name, using 127.0.0.1 for ServerName
I maybe needed additional arguments. not going to fool with it
anymore and let the people who should actually be messing with it, fix it. :)
On Mon, Sep 29, 2014 at 9:28 AM, Josh Luthman
<[email protected]> wrote:
No. What errors did you get?
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Sep 29, 2014 10:25 AM, "Adair Winter"
<[email protected]> wrote:
ran yum updates again. then apachectl graceful returned some
errors.
you?
On Mon, Sep 29, 2014 at 9:15 AM, Josh Luthman
<[email protected]> wrote:
Do an apachectl graceful and it should fix it. They said
it's due to a blank result from IPPay. Couldn't get an answer as to why we
couldn't see an error instead of a blank page.
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Sep 28, 2014 10:15 PM, "Josh Luthman"
<[email protected]> wrote:
Not sure why bash would be relevant at all. I would be
extremely disappointed if it was involved.
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Sun, Sep 28, 2014 at 10:14 PM, CBB - Jay Fuller
<[email protected]> wrote:
Yes....reread your message. Should have read it closer.
Looks like the problem is related to the yum patch...assuming you did it ? Our
auto transactions are working....probably won't take another manual until
tomorrow but appreciate the heads up there may be an issue. I'll alert the
staff..
Sent from my Verizon Wireless 4G LTE Smartphone
----- Reply message -----
From: "Josh Luthman" <[email protected]>
To: "WISPA General List" <[email protected]>
Subject: [WISPA] PSA Powercode users - careful on the
upgrade
Date: Sun, Sep 28, 2014 8:50 PM
10.03.09?
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Sun, Sep 28, 2014 at 9:38 PM, CBB - Jay Fuller
<[email protected]> wrote:
Fyi...I can confirm we have taken manual payments on
10.03.09. In fact....I have confirmed two of us in our company took payments
on Friday manually on two different computers in two different locations and
had no problems...
Sent from my Verizon Wireless 4G LTE Smartphone
----- Reply message -----
From: "CBB - Jay Fuller" <[email protected]>
To: "WISPA General List" <[email protected]>
Subject: [WISPA]PSA Powercode users - careful on the
upgrade
Date: Sun, Sep 28, 2014 8:29 PM
I do not believe we have encountered this yet.....
curious have you tried to take a payment through the customer portal?
Sent from my Verizon Wireless 4G LTE Smartphone
----- Reply message -----
From: "Josh Luthman" <[email protected]>
To: "WISPA General List" <[email protected]>
Subject: [WISPA] PSA Powercode users - careful on the
upgrade
Date: Sun, Sep 28, 2014 8:13 PM
Just found out this evening that we can't do manual
payments. I'm not sure if automatic will work in the morning. I'm currently
on 10.03.09 (their released version). After you click OK for the payment
amount it redirects to a blank page. No event logs for the account on this.
I upgraded last Tuesday. Automatic charges from 9/24
are in our checking account marked 9/26 so I believe that is working. On 9/26
I personally did a manual card charge successfully.
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
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Adair Winter
VP of Network Operations / Owner
Amarillo Wireless | 806.316.5071
C: 806.231.7180
http://www.amarillowireless.net
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--
Adair Winter
VP of Network Operations / Owner
Amarillo Wireless | 806.316.5071
C: 806.231.7180
http://www.amarillowireless.net
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Simon Westlake
Powercode - The smart choice in ISP billing and OSS
powercode.com
P: 920-351-1010
E: [email protected]
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--
Adair Winter
VP of Network Operations / Owner
Amarillo Wireless | 806.316.5071
C: 806.231.7180
http://www.amarillowireless.net
_______________________________________________
Wireless mailing list
[email protected]
http://lists.wispa.org/mailman/listinfo/wireless
--
Simon Westlake
Powercode - The smart choice in ISP billing and OSS
powercode.com
P: 920-351-1010
E: [email protected]
_______________________________________________
Wireless mailing list
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--
Simon Westlake
Powercode - The smart choice in ISP billing and OSS
powercode.com
P: 920-351-1010
E: [email protected]
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