Looks like this was a DNS problem, it had nothing to do with the 10.03.09 update. I'm not sure if the IP of the IPPay gateway changed, but restarting Apache (service httpd restart) will flush the cache Apache uses and force an update. If it still doesn't work after that, let me know. Most of the tickets we've seen over the weekend on this have been solved by a server reboot (which accomplishes the same thing.)

I don't know exactly what happened/changed yet, but that's what I have so far.

Anyone who is still having this, please make sure you are opening a ticket on it with us ([email protected] / 920-351-1010) and not just posting here.. I want to make sure you get assistance.

On 9/29/2014 9:48 AM, Simon Westlake wrote:
I'll pull the ticket shortly and look at it.

On 9/29/2014 9:40 AM, Adair Winter wrote:
Just tested, still doesn't work. I'll wait for someone to get back with me. I think we opened two tickets on the issue (by accident).



On Mon, Sep 29, 2014 at 9:35 AM, Simon Westlake <[email protected] <mailto:[email protected]>> wrote:

    Those errors won't cause any problems, none of them are critical.
    Not that they shouldn't be fixed.. but they don't indicate any
    issue related to the payment problem you are/were experiencing.


    On 9/29/2014 9:34 AM, Adair Winter wrote:
    [root@powercode ~]# apachectl -k graceful
    Warning: DocumentRoot [/var/www/qbwc] does not exist
    httpd: apr_sockaddr_info_get() failed for
    powercode.amarillowireless.net
    <http://powercode.amarillowireless.net>
    httpd: Could not reliably determine the server's fully qualified
    domain name, using 127.0.0.1 for ServerName

    I maybe needed additional arguments. not going to fool with it
    anymore and let the people who should actually be messing with
    it, fix it. :)


    On Mon, Sep 29, 2014 at 9:28 AM, Josh Luthman
    <[email protected]
    <mailto:[email protected]>> wrote:

        No.  What errors did you get?

        Josh Luthman
        Office: 937-552-2340 <tel:937-552-2340>
        Direct: 937-552-2343 <tel:937-552-2343>
        1100 Wayne St
        Suite 1337
        Troy, OH 45373

        On Sep 29, 2014 10:25 AM, "Adair Winter"
        <[email protected]
        <mailto:[email protected]>> wrote:

            ran yum updates again. then apachectl graceful returned
            some errors.
            you?

            On Mon, Sep 29, 2014 at 9:15 AM, Josh Luthman
            <[email protected]
            <mailto:[email protected]>> wrote:

                Do an apachectl graceful and it should fix it.  They
                said it's due to a blank result from IPPay. Couldn't
                get an answer as to why we couldn't see an error
                instead of a blank page.

                Josh Luthman
                Office: 937-552-2340 <tel:937-552-2340>
                Direct: 937-552-2343 <tel:937-552-2343>
                1100 Wayne St
                Suite 1337
                Troy, OH 45373

                On Sep 28, 2014 10:15 PM, "Josh Luthman"
                <[email protected]
                <mailto:[email protected]>> wrote:

                    Not sure why bash would be relevant at all. I
                    would be extremely disappointed if it was involved.



                    Josh Luthman
                    Office: 937-552-2340 <tel:937-552-2340>
                    Direct: 937-552-2343 <tel:937-552-2343>
                    1100 Wayne St
                    Suite 1337
                    Troy, OH 45373

                    On Sun, Sep 28, 2014 at 10:14 PM, CBB - Jay
                    Fuller <[email protected]
                    <mailto:[email protected]>> wrote:


                        Yes....reread your message. Should have read
                        it closer.  Looks like the problem is
                        related to the yum patch...assuming you did
                        it ? Our auto transactions are
                        working....probably won't take another
                        manual until tomorrow but appreciate the
                        heads up there may be an issue. I'll alert
                        the staff..

                        Sent from my Verizon Wireless 4G LTE Smartphone

                        ----- Reply message -----
                        From: "Josh Luthman"
                        <[email protected]
                        <mailto:[email protected]>>
                        To: "WISPA General List" <[email protected]
                        <mailto:[email protected]>>
                        Subject: [WISPA] PSA Powercode users -
                        careful on the upgrade
                        Date: Sun, Sep 28, 2014 8:50 PM


                        10.03.09?



                        Josh Luthman
                        Office: 937-552-2340 <tel:937-552-2340>
                        Direct: 937-552-2343 <tel:937-552-2343>
                        1100 Wayne St
                        Suite 1337
                        Troy, OH 45373

                        On Sun, Sep 28, 2014 at 9:38 PM, CBB - Jay
                        Fuller <[email protected]
                        <mailto:[email protected]>> wrote:


                            Fyi...I can confirm we have taken manual
                            payments on 10.03.09.  In fact....I have
                            confirmed two of us in our company took
                            payments on Friday manually on two
                            different computers in two different
                            locations and had no problems...

                            Sent from my Verizon Wireless 4G LTE
                            Smartphone

                            ----- Reply message -----
                            From: "CBB - Jay Fuller"
                            <[email protected]
                            <mailto:[email protected]>>
                            To: "WISPA General List"
                            <[email protected]
                            <mailto:[email protected]>>
                            Subject: [WISPA]PSA Powercode users -
                            careful on the upgrade
                            Date: Sun, Sep 28, 2014 8:29 PM



                            I do not believe we have encountered
                            this yet..... curious have you tried to
                            take a payment through the customer portal?

                            Sent from my Verizon Wireless 4G LTE
                            Smartphone

                            ----- Reply message -----
                            From: "Josh Luthman"
                            <[email protected]
                            <mailto:[email protected]>>
                            To: "WISPA General List"
                            <[email protected]
                            <mailto:[email protected]>>
                            Subject: [WISPA] PSA Powercode users -
                            careful on the upgrade
                            Date: Sun, Sep 28, 2014 8:13 PM


                            Just found out this evening that we
                            can't do manual payments.  I'm not sure
if automatic will work in the morning. I'm currently on 10.03.09 (their
                            released version). After you click OK
                            for the payment amount it redirects to a
                            blank page. No event logs for the
                            account on this.

                            I upgraded last Tuesday. Automatic
                            charges from 9/24 are in our checking
                            account marked 9/26 so I believe that is
                            working. On 9/26 I personally did a
                            manual card charge successfully.

                            Josh Luthman
                            Office: 937-552-2340 <tel:937-552-2340>
                            Direct: 937-552-2343 <tel:937-552-2343>
                            1100 Wayne St
                            Suite 1337
                            Troy, OH 45373

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--
            Adair Winter
            VP of Network Operations / Owner
            Amarillo Wireless | 806.316.5071 <tel:806.316.5071>
            C: 806.231.7180 <tel:806.231.7180>
            http://www.amarillowireless.net



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--
    Adair Winter
    VP of Network Operations / Owner
    Amarillo Wireless | 806.316.5071 <tel:806.316.5071>
    C: 806.231.7180 <tel:806.231.7180>
    http://www.amarillowireless.net




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-- Simon Westlake
    *Powercode* - The smart choice in ISP billing and OSS
    powercode.com <http://powercode.com>
    P: 920-351-1010 <tel:920-351-1010>
    E: [email protected] <mailto:[email protected]>

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    Wireless mailing list
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--

Adair Winter
VP of Network Operations / Owner
Amarillo Wireless | 806.316.5071
C: 806.231.7180
http://www.amarillowireless.net




_______________________________________________
Wireless mailing list
[email protected]
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--
Simon Westlake
*Powercode* - The smart choice in ISP billing and OSS
powercode.com <http://powercode.com>
P: 920-351-1010
E: [email protected]


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--
Simon Westlake
*Powercode* - The smart choice in ISP billing and OSS
powercode.com <http://powercode.com>
P: 920-351-1010
E: [email protected]
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