Maybe instead of directing them to the email address, you should have a message directing them to a FAQ / troubleshooting page?
- Christian > > From: Egbert Eich <[EMAIL PROTECTED]> > Date: 2003/07/15 Tue AM 08:04:30 EDT > To: [EMAIL PROTECTED] > Subject: Re: [XFree86] Xpert, Any software just for 15$ - 40$ > > David Dawes writes: > > On Mon, Jul 14, 2003 at 05:21:43PM +0200, Egbert Eich wrote: > > > > >Whenever the server terminates with a FatalError() it tells the user > > >to send email to [EMAIL PROTECTED] > > >This creates an enormous amount of traffic here even if it is a user > > >problem has been answered several times already - like our all time > > >favourite "cannot find font 'fixed'". > > > > My conclusion from this is that the XFree86 server should handle this > > condition better. I thought that using the 'builtin' font stuff might > > have been a good way to do that, but unfortunately Juliusz has found > > that it's going to require more time/work than expected. > > > > This will only reduce the number of bug reports not eliminate it. > Not all applications have a fallback heuristic all the way down to > the 'fixed' font. If only this font is available many applications > will refuse to run with an XRequest error on font or an even less > conclusive error messages. This will then be posted here and it will > be much harder to track down. > > Besides this, the same FatalError() is called due to other stupid > user configuration bugs - like using the wrong driver. So we still > have to deal with errors in configuration tools which we didn't > provide or user stupidity when editing the config file. > > Egbert. > _______________________________________________ > XFree86 mailing list > [EMAIL PROTECTED] > http://XFree86.Org/mailman/listinfo/xfree86 > _______________________________________________ XFree86 mailing list [EMAIL PROTECTED] http://XFree86.Org/mailman/listinfo/xfree86
