[IMail Forum] contacts conversion
Just an FYI that the contacts conversion requires a name along with an email address to be imported. Just spoke with a client that swore she had 50+ contacts and only has 3 now. A quick check of the alias.txt file reveals that she had no names associated with the emails.
[IMail Forum] KB for contacts conversion
apparently I wasn't the only one that noticed the contacts issue without names: http://support.ipswitch.com/kb/IM-20051201-DM01.htm
RE: [IMail Forum] contacts conversion
Title: Message We're working on this issue for the next release.If you add names to those users in the alias.txt file you can rerun the wgscvt program. Tripp -Original Message-From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Matrosity HostingSent: Monday, December 05, 2005 8:51 AMTo: IMail_Forum@list.ipswitch.comSubject: [IMail Forum] contacts conversionJust an FYI that the contacts conversion requires a name along with an email address to be imported. Just spoke with a client that swore she had 50+ contacts and only has 3 now. A quick check of the alias.txt file reveals that she had no names associated with the emails.
[IMail Forum] Upgrade Problem
I tried upgrading to Imail 2006 over the weekend, but didn't get very far. When I try to run the install, it doesn't seem to recognize that I already have Imail installed - it appears to be trying to install without upgrading what I already have. Maybe the problem is I don't have Imail installed in the default location. Does anyone have any thoughts or suggestions for me? Thanks! Scott SmithNetwork Administrator248.489.1999[EMAIL PROTECTED] Westside Detroit ReprographicsAn ARC Company-
Re: [IMail Forum] contacts conversion
Title: Message Yeah, I figured it was required as it wasn't before and have done that for a few people but we have over 25,000 email accounts so I would rather not do this manually. I think this is something that needs to come out ASAP since it's a big issue. Thanks, Bill Tripp Allen wrote: We're working on this issue for the next release.If you add names to those users in the alias.txt file you can rerun the wgscvt program. Tripp -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Matrosity Hosting Sent: Monday, December 05, 2005 8:51 AM To: IMail_Forum@list.ipswitch.com Subject: [IMail Forum] contacts conversion Just an FYI that the contacts conversion requires a name along with an email address to be imported. Just spoke with a client that swore she had 50+ contacts and only has 3 now. A quick check of the alias.txt file reveals that she had no names associated with the emails.
Re: [IMail Forum] contacts conversion
Hi, Is it correct, that i have to convert the contacts with the command line tool " wgscvt.exe ", if i install a new IMail 2006 server and do the usual backup/restore stuff? Am Montag, 5. Dezember 2005 um 15:17 schrieben Sie: Yeah, I figured it was required as it wasn't before and have done that for a few people but we have over 25,000 email accounts so I would rather not do this manually. I think this is something that needs to come out ASAP since it's a big issue. Thanks, Bill Tripp Allen wrote: We're working on this issue for the next release. If you add names to those users in the alias.txt file you can rerun the wgscvt program. Tripp -Original Message- From:[EMAIL PROTECTED][mailto:[EMAIL PROTECTED]]On Behalf OfMatrosity Hosting Sent:Monday, December 05, 2005 8:51 AM To:IMail_Forum@list.ipswitch.com Subject:[IMail Forum] contacts conversion Just an FYI that the contacts conversion requires a name along with an email address to be imported. Just spoke with a client that swore she had 50+ contacts and only has 3 now. A quick check of the alias.txt file reveals that she had no names associated with the emails. -- Mit freundlichen Grssen Merlin Consulting Martin Schaible Bahnhofstrasse 27 CH-8702 Zollikon Phone: +41 44 391 30 00 Fax: +41 44 391 32 49 Mail: mailto:[EMAIL PROTECTED] URL: http://www.merlinconsulting.ch Support:http://support.merlinconsulting.ch GPS: N47 20.235 E8 34.226 News - Neue Produkte: .:. NOD32 Antivirus System .:. BlueDragon .:. Kiwi Syslog Monitor .:. Paessler GmbH .:. Sawmill Loganalyzer .:. SmarterTools To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
Re: [IMail Forum] contacts conversion
we did so probably yes. You should know that any alias without a name will not be imported. Alias.txt "Bill Foresman" [EMAIL PROTECTED] = correct and imported [EMAIL PROTECTED] = incorrect and not imported Martin Schaible wrote: Hi, Is it correct, that i have to convert the contacts with the command line tool " wgscvt.exe ", if i install a new IMail 2006 server and do the usual backup/restore stuff? Am Montag, 5. Dezember 2005 um 15:17 schrieben Sie: Yeah, I figured it was required as it wasn't before and have done that for a few people but we have over 25,000 email accounts so I would rather not do this manually. I think this is something that needs to come out ASAP since it's a big issue. Thanks, Bill Tripp Allen wrote: We're working on this issue for the next release. If you add names to those users in the alias.txt file you can rerun the wgscvt program. Tripp -Original Message- From:[EMAIL PROTECTED][mailto:[EMAIL PROTECTED]]On Behalf OfMatrosity Hosting Sent:Monday, December 05, 2005 8:51 AM To:IMail_Forum@list.ipswitch.com Subject:[IMail Forum] contacts conversion Just an FYI that the contacts conversion requires a name along with an email address to be imported. Just spoke with a client that swore she had 50+ contacts and only has 3 now. A quick check of the alias.txt file reveals that she had no names associated with the emails. -- Mit freundlichen Grssen Merlin Consulting Martin Schaible Bahnhofstrasse 27 CH-8702 Zollikon Phone: +41 44 391 30 00 Fax: +41 44 391 32 49 Mail: mailto:[EMAIL PROTECTED] URL: http://www.merlinconsulting.ch Support:http://support.merlinconsulting.ch GPS: N47 20.235 E8 34.226 News - Neue Produkte: .:. NOD32 Antivirus System .:. BlueDragon .:. Kiwi Syslog Monitor .:. Paessler GmbH .:. Sawmill Loganalyzer .:. SmarterTools To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
[IMail Forum] Please....Simple Instructions to point the home directory in IIS to point to the iclient folder
Can someone post simple directions to point the home directory in IIS to the iclient folder ?? Thank you. Jeff
RE: [IMail Forum] contacts conversion
Title: Message It should have been run by the install but we have seen instances where it is not for some reason. You can manually run it. Tripp -Original Message-From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Martin SchaibleSent: Monday, December 05, 2005 9:26 AMTo: Matrosity HostingSubject: Re: [IMail Forum] contacts conversion Hi, Is it correct, that i have to convert the contacts with the command line tool " wgscvt.exe ", if i install a new IMail 2006 server and do the usual backup/restore stuff? Am Montag, 5. Dezember 2005 um 15:17 schrieben Sie: Yeah, I figured it was required as it wasn't before and have done that for a few people but we have over 25,000 email accounts so I would rather not do this manually. I think this is something that needs to come out ASAP since it's a big issue. Thanks, Bill Tripp Allen wrote: We're working on this issue for the next release. If you add names to those users in the alias.txt file you can rerun the wgscvt program. Tripp -Original Message- From:[EMAIL PROTECTED][mailto:[EMAIL PROTECTED]]On Behalf OfMatrosity Hosting Sent:Monday, December 05, 2005 8:51 AM To:IMail_Forum@list.ipswitch.com Subject:[IMail Forum] contacts conversion Just an FYI that the contacts conversion requires a name along with an email address to be imported. Just spoke with a client that swore she had 50+ contacts and only has 3 now. A quick check of the alias.txt file reveals that she had no names associated with the emails. -- Mit freundlichen Grüssen Merlin Consulting Martin Schaible Bahnhofstrasse 27 CH-8702 Zollikon Phone: +41 44 391 30 00 Fax: +41 44 391 32 49 Mail: mailto:[EMAIL PROTECTED] URL: http://www.merlinconsulting.ch Support:http://support.merlinconsulting.ch GPS: N47 20.235 E8 34.226 News - Neue Produkte: .:. NOD32 Antivirus System .:. BlueDragon .:. Kiwi Syslog Monitor .:. Paessler GmbH .:. Sawmill Loganalyzer .:. SmarterTools To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
[IMail Forum] HELP! Email Messages Lost
Title: HELP! Email Messages Lost OK, so Im running IMail 7.15 HF2 on a Windows 2000 Server. I had my IMail drive fill up completely yesterday ( I didnt get a notification because someone turned off Monitoring) which caused the POP3 service to stop. OK. Turns out my Declude logs where huge and simply filled my drive. So Ive cleared out the logs and all is running fine. Now, Ive received calls that users are missing emails, meaning that over the weekend they would check their email and see that there were like 100+ emails in their inbox. However if they logged out and logged back in again, there were zero emails. This by the way is with the web interface as they were unable to connect using Outlook or OE. Is this possible? Why would this happen? If the email was received in the inbox why would it then simply disappear? Can anyone shed some light on this dark subject? Im afraid of the dark!well at least this type of darkness. Troy D. Hilton Serveon, Inc. [EMAIL PROTECTED] 302-529-8640
RE: [IMail Forum] Moving IMail from NT 4.0 to Windows Server 2003
Thanks Again! It went very smoothly!! Travis From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Doyle Sent: Tuesday, November 29, 2005 4:15 PM To: IMail_Forum@list.ipswitch.com Subject: RE: [IMail Forum] Moving IMail from NT 4.0 to Windows Server 2003 Travis I did this a few months ago and had no problems. The only thing not brought across that I found was the daily email notification of email sent, received et al. I simply added the postmaster email address and all was well. I also under steps 8 and 9, I deleted both keys before importing, it's not clear on step 9, but that's what I did and it seemed to work fine. I did the move in about 20 min. with maybe 4 gig of folder junk. Be sure to patch both to the same level. Leave both offline until you test the new one from the console. If it's not working simply plug the old server back on the network. If it works plug the new one onto the network. I felt very safe with the knowledge I could go back to the old one at any time up to the point you go live with the new box. Enjoy your weekend. John -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Travis Rabe Sent: Tuesday, November 29, 2005 9:28 AM To: IMail_Forum@list.ipswitch.com Subject: [IMail Forum] Moving IMail from NT 4.0 to Windows Server 2003 Hello All, I am getting ready to try this this weekend and I am curious if anyone else has anything to add to this article? I need to find out where to download the full install of the 8.2 install and then I should be set. I am assuming Ipswitch will help me there. http://support.ipswitch.com/kb/IM-19980116-JB11.htm Things I have noted to add to the list: 1. Disable EDNS on the new server 2. Make new server same machine name as old server just for the migration, then change it back after it is complete. When upgrading to 2006 (just spoke to tech support) 1. Make sure II6 is installed 2. Make sure .NET Framework 1.1 is installed. Thanks! Travis
[IMail Forum] Amazing IPSwitch Problems
This is really amazing; the recent special to renew the imail service agreement caught my attention and it seemed like ipswitch was finally interested in providing a product that was not simply about trying to screwing existing customers. So, based on the information in this newsletter, and discussions with ipswitch I decided to take advantage of the offer and purchase a new service agreement. I purchased from Jenny at CDW as recommended here. BIG MISTAKE. She somehow managed to sit on my order until the offer expired, then informed me that the product had been discontinued! I even have documentation confirming my purchase on 11/23. So I called ipswitch to see what they could do well, they said the product no longer exist (a service agreement mind you!) but they would be happy to sell me the latest cross-grade at a 25% discount. I was absolutely amazed that ipswitch would not honor the original offer. I had provided them with supporting documentation showing that I had in fact purchased the service agreement from CDW on 11/23 and CDW screwed up the order, but they still refuse to honor the original offer. They even believed they were doing me some sort of favor by offering me a discounted cross-grade. Anyhow, it really felt like a bait and switch job and had I been unsure, that conversation convinced me that I do not want to purchase anything ipswitch going forward. Hey ipswitch: I have rarely seen such poor customer relations. I am now convinced that I do not want to use any ipswitch products going forward. So, ip you have lost me as a customer, which probably doesnt matter to you since I am a small customer, but realize that I am out there working as a network / software consulting company and a lot of big companies happen to be clients; you can bet I will never recommend another ipwsitch product. Anybody have any good recommendations for an imail replacement? Sincerely, SteveWheeler
[IMail Forum] Please help me deside
I am getting the feeling from everything that i'm reading that i will no longer beable to run Imail and my web sites on the same server. I know I know kinda crazy runing 4 websites and 1 email server from the same server. I getting to the point where i'm afraid that if i do up grade that my b2b websites will crash. so i will have to make my test server a production server. Most people have a stand alone email server. I'm not that lucky as we cut cost where we can and putting imail on a stand alone server just doesn't make much sence until you get scard that by doing so a cluster of things can happen. so a few questions for you brave souls out there. 1) anyone running b2b sites and Imail 2006(upgraded from 8.21) on the same server and if so what problems have you had to work around. 2) would it be easier for me to just install Imail 2006 on a stand alone computer with a clean install of everything and migrate the user accounts over? 3) is there an easy way to migrate from 8.21 to a stand alone 2006 server. being that it is a complete rebuild are the registry keys the same, can i just move like i normally do? or is there a utility that will help me with this. I plan on trying to get this done tonight. currently i'm moving my backup server to another server to make free a server for imail. but if there are little dangers of me messing up the current iis config for my b2b websites then i may just upgrade where it is. thank you Pip
RE: [IMail Forum] Amazing IPSwitch Problems
I think smartermail is what most have migrated to. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Stephen T. WheelerSent: Monday, December 05, 2005 12:01 PMTo: IMail_Forum@list.ipswitch.comSubject: [IMail Forum] Amazing IPSwitch Problems This is really amazing; the recent special to renew the imail service agreement caught my attention and it seemed like ipswitch was finally interested in providing a product that was not simply about trying to screwing existing customers. So, based on the information in this newsletter, and discussions with ipswitch I decided to take advantage of the offer and purchase a new service agreement. I purchased from Jenny at CDW as recommended here. BIG MISTAKE. She somehow managed to sit on my order until the offer expired, then informed me that the product had been discontinued! I even have documentation confirming my purchase on 11/23. So I called ipswitch to see what they could do well, they said the product no longer exist (a service agreement mind you!) but they would be happy to sell me the latest cross-grade at a 25% discount. I was absolutely amazed that ipswitch would not honor the original offer. I had provided them with supporting documentation showing that I had in fact purchased the service agreement from CDW on 11/23 and CDW screwed up the order, but they still refuse to honor the original offer. They even believed they were doing me some sort of favor by offering me a discounted cross-grade. Anyhow, it really felt like a bait and switch job and had I been unsure, that conversation convinced me that I do not want to purchase anything ipswitch going forward. Hey ipswitch: I have rarely seen such poor customer relations. I am now convinced that I do not want to use any ipswitch products going forward. So, ip you have lost me as a customer, which probably doesnt matter to you since I am a small customer, but realize that I am out there working as a network / software consulting company and a lot of big companies happen to be clients; you can bet I will never recommend another ipwsitch product. Anybody have any good recommendations for an imail replacement? Sincerely, SteveWheeler
Re: [IMail Forum] Please help me deside
Hi Mark, Most people have a stand alone email server. I'm not that lucky as we cut cost where we can and putting imail on a stand alone server just doesn't make much sence until you get scard that by doing so a cluster of things can happen. so a few questions for you brave souls out there. From a professional point of view, i do not recommend to share a server for different services. If this server fails, mail and your websites will go down. 2) would it be easier for me to just install Imail 2006 on a stand alone computer with a clean install of everything and migrate the user accounts over? I prefer this solution. Some people are using this situation to upgrade everything, e.g. moving to Windows 2003 ) is there an easy way to migrate from 8.21 to a stand alone 2006 server. being that it is a complete rebuild are the registry keys the same, can i just move like i normally do? or is there a utility that will help me with this. It's the usual way like we're used to have in earlier versions. I learned yesterday, that the contacts has to be imported afterwards since they are now stored in a MS access database. I didn't tried yet. Am Montag, 5. Dezember 2005 um 20:59 schrieben Sie: I am getting the feeling from everything that i'm reading that i will no longer beable to run Imail and my web sites on the same server. I know I know kinda crazy runing 4 websites and 1 email server from the same server. I getting to the point where i'm afraid that if i do up grade that my b2b websites will crash. so i will have to make my test server a production server. Most people have a stand alone email server. I'm not that lucky as we cut cost where we can and putting imail on a stand alone server just doesn't make much sence until you get scard that by doing so a cluster of things can happen. so a few questions for you brave souls out there. 1) anyone running b2b sites and Imail 2006(upgraded from 8.21) on the same server and if so what problems have you had to work around. 2) would it be easier for me to just install Imail 2006 on a stand alone computer with a clean install of everything and migrate the user accounts over? 3) is there an easy way to migrate from 8.21 to a stand alone 2006 server. being that it is a complete rebuild are the registry keys the same, can i just move like i normally do? or is there a utility that will help me with this. I plan on trying to get this done tonight. currently i'm moving my backup server to another server to make free a server for imail. but if there are little dangers of me messing up the current iis config for my b2b websites then i may just upgrade where it is. thank you Pip -- Mit freundlichen Grssen Merlin Consulting Martin Schaible Bahnhofstrasse 27 CH-8702 Zollikon Phone: +41 44 391 30 00 Fax: +41 44 391 32 49 Mail: mailto:[EMAIL PROTECTED] URL: http://www.merlinconsulting.ch Support:http://support.merlinconsulting.ch GPS: N47 20.235 E8 34.226 News - Neue Produkte: .:. NOD32 Antivirus System .:. BlueDragon .:. Kiwi Syslog Monitor .:. Paessler GmbH .:. Sawmill Loganalyzer .:. SmarterTools To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
[IMail Forum] email address as login
Before 06, our clients could login without having to type in their complete email address. How is it that this doesn't work anymore?
Re: [IMail Forum] Amazing IPSwitch Problems
What does CDW say about this ?? - Original Message - From: Stephen T. Wheeler To: IMail_Forum@list.ipswitch.com Sent: Monday, December 05, 2005 3:01 PM Subject: [IMail Forum] Amazing IPSwitch Problems This is really amazing; the recent special to renew the imail service agreement caught my attention and it seemed like ipswitch was finally interested in providing a product that was not simply about trying to screwing existing customers. So, based on the information in this newsletter, and discussions with ipswitch I decided to take advantage of the offer and purchase a new service agreement. I purchased from Jenny at CDW as recommended here. BIG MISTAKE. She somehow managed to sit on my order until the offer expired, then informed me that the product had been discontinued! I even have documentation confirming my purchase on 11/23. So I called ipswitch to see what they could do well, they said the product no longer exist (a service agreement mind you!) but they would be happy to sell me the latest cross-grade at a 25% discount. I was absolutely amazed that ipswitch would not honor the original offer. I had provided them with supporting documentation showing that I had in fact purchased the service agreement from CDW on 11/23 and CDW screwed up the order, but they still refuse to honor the original offer. They even believed they were doing me some sort of favor by offering me a discounted cross-grade. Anyhow, it really felt like a bait and switch job and had I been unsure, that conversation convinced me that I do not want to purchase anything ipswitch going forward. Hey ipswitch: I have rarely seen such poor customer relations. I am now convinced that I do not want to use any ipswitch products going forward. So, ip you have lost me as a customer, which probably doesnt matter to you since I am a small customer, but realize that I am out there working as a network / software consulting company and a lot of big companies happen to be clients; you can bet I will never recommend another ipwsitch product. Anybody have any good recommendations for an imail replacement? Sincerely, SteveWheeler
RE: [IMail Forum] Amazing IPSwitch Problems
hi steve, sorry about the confusion - demand has been high and channel (and CDW too) ran out of inventory. if you are still interested, pleasecall me directly (781.676.5739) and i'll take care of it. bye for now, kg -Original Message-From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Stephen T. WheelerSent: Monday, December 05, 2005 3:01 PMTo: IMail_Forum@list.ipswitch.comSubject: [IMail Forum] Amazing IPSwitch Problems This is really amazing; the recent special to renew the imail service agreement caught my attention and it seemed like ipswitch was finally interested in providing a product that was not simply about trying to screwing existing customers. So, based on the information in this newsletter, and discussions with ipswitch I decided to take advantage of the offer and purchase a new service agreement. I purchased from Jenny at CDW as recommended here. BIG MISTAKE. She somehow managed to sit on my order until the offer expired, then informed me that the product had been discontinued! I even have documentation confirming my purchase on 11/23. So I called ipswitch to see what they could do well, they said the product no longer exist (a service agreement mind you!) but they would be happy to sell me the latest cross-grade at a 25% discount. I was absolutely amazed that ipswitch would not honor the original offer. I had provided them with supporting documentation showing that I had in fact purchased the service agreement from CDW on 11/23 and CDW screwed up the order, but they still refuse to honor the original offer. They even believed they were doing me some sort of favor by offering me a discounted cross-grade. Anyhow, it really felt like a bait and switch job and had I been unsure, that conversation convinced me that I do not want to purchase anything ipswitch going forward. Hey ipswitch: I have rarely seen such poor customer relations. I am now convinced that I do not want to use any ipswitch products going forward. So, ip you have lost me as a customer, which probably doesnt matter to you since I am a small customer, but realize that I am out there working as a network / software consulting company and a lot of big companies happen to be clients; you can bet I will never recommend another ipwsitch product. Anybody have any good recommendations for an imail replacement? Sincerely, SteveWheeler
RE: [IMail Forum] email address as login
If you have multiple email domains you will need to specify the full email address.this has always been the case. Unless each domain has its own IP address, in which case when you use webmail you use that particular IP rather than the primary IP of the server. But if there are multiple domains which are set up as virtual domains, then of course you will need to enter the full email address. How will Imail know which user in which domain you want to log on as? If you had [EMAIL PROTECTED] and [EMAIL PROTECTED], Imail needs to know which user you are, so the full email address would be required. I only have one email domain setup on my test Imail 2006 Server and it logs in fine without the domain. But I tried adding a second domain and I had to use the full email address of users in the second domain if there was already an email account in the primary domain with the same name. Hope that makes sense? Chris From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Matrosity Hosting Sent: Tuesday, 6 December 2005 8:14 AM To: IMail_Forum@list.ipswitch.com Subject: [IMail Forum] email address as login Before 06, our clients could login without having to type in their complete email address. How is it that this doesn't work anymore?
Re: [IMail Forum] email address as login
This worked in IMail 8.21 or I'm not well in the head. I know you have to specify for pop3 but web messaging worked as long as the url was correct. Christopher Jones wrote: If you have multiple email domains you will need to specify the full email address.this has always been the case. Unless each domain has its own IP address, in which case when you use webmail you use that particular IP rather than the primary IP of the server. But if there are multiple domains which are set up as virtual domains, then of course you will need to enter the full email address. How will Imail know which user in which domain you want to log on as? If you had [EMAIL PROTECTED] and [EMAIL PROTECTED], Imail needs to know which user you are, so the full email address would be required. I only have one email domain setup on my test Imail 2006 Server and it logs in fine without the domain. But I tried adding a second domain and I had to use the full email address of users in the second domain if there was already an email account in the primary domain with the same name. Hope that makes sense? Chris From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Matrosity Hosting Sent: Tuesday, 6 December 2005 8:14 AM To: IMail_Forum@list.ipswitch.com Subject: [IMail Forum] email address as login Before 06, our clients could login without having to type in their complete email address. How is it that this doesn't work anymore?
RE: [IMail Forum] Amazing IPSwitch Problems
Confusion?? .seems pretty clear what is going on.he called and explained the situation, you told him he was screwed, and now you are trying to do some public damage control...too little too late as usual...unbelievable.. At 01:30 PM 12/5/2005, you wrote: hi steve, sorry about the confusion - demand has been high and channel (and CDW too) ran out of inventory. if you are still interested, please call me directly (781.676.5739) and i'll take care of it. bye for now, kg -Original Message- From: [EMAIL PROTECTED] [ mailto:[EMAIL PROTECTED]]On Behalf Of Stephen T. Wheeler Sent: Monday, December 05, 2005 3:01 PM To: IMail_Forum@list.ipswitch.com Subject: [IMail Forum] Amazing IPSwitch Problems This is really amazing; the recent special to renew the imail service agreement caught my attention and it seemed like ipswitch was finally interested in providing a product that was not simply about trying to screwing existing customers. So, based on the information in this newsletter, and discussions with ipswitch I decided to take advantage of the offer and purchase a new service agreement. I purchased from ?Jenny? at CDW as recommended here. BIG MISTAKE. She somehow managed to sit on my order until the offer expired, then informed me that the product had been discontinued! I even have documentation confirming my purchase on 11/23. So I called ipswitch to see what they could do ? well, they said the product no longer exist (a service agreement mind you!) but they would be happy to sell me the latest ?cross-grade? at a 25% discount. I was absolutely amazed that ipswitch would not honor the original offer. I had provided them with supporting documentation showing that I had in fact purchased the service agreement from CDW on 11/23 and CDW screwed up the order, but they still refuse to honor the original offer. They even believed they were doing me some sort of favor by offering me a discounted cross-grade. Anyhow, it really felt like a bait and switch job and had I been unsure, that conversation convinced me that I do not want to purchase anything ipswitch going forward. Hey ipswitch: I have rarely seen such poor customer relations. I am now convinced that I do not want to use any ipswitch products going forward. So, ip you have lost me as a customer, which probably doesn?t matter to you since I am a small customer, but realize that I am out there working as a network / software consulting company and a lot of big companies happen to be clients; you can bet I will never recommend another ipwsitch product. Anybody have any good recommendations for an imail replacement? Sincerely, SteveWheeler ComsecNet Dedicated Data Services Stockton, CA Phone:(209) 463-2809 Fax: (209) 938-0481 Email: [EMAIL PROTECTED] Web: www.comsec.net This message is intended for the use of the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient or an employee or agent responsible for delivering to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error please destroy this message and notify the sender by reply email. To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
RE: [IMail Forum] email address as login
Do you have multiple domains, and are they setup as virtual domains or with their own IP addresses? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Matrosity Hosting Sent: Tuesday, 6 December 2005 8:53 AM To: IMail_Forum@list.ipswitch.com Subject: Re: [IMail Forum] email address as login This worked in IMail 8.21 or I'm not well in the head. I know you have to specify for pop3 but web messaging worked as long as the url was correct. Christopher Jones wrote: If you have multiple email domains you will need to specify the full email address.this has always been the case. Unless each domain has its own IP address, in which case when you use webmail you use that particular IP rather than the primary IP of the server. But if there are multiple domains which are set up as virtual domains, then of course you will need to enter the full email address. How will Imail know which user in which domain you want to log on as? If you had [EMAIL PROTECTED] and [EMAIL PROTECTED], Imail needs to know which user you are, so the full email address would be required. I only have one email domain setup on my test Imail 2006 Server and it logs in fine without the domain. But I tried adding a second domain and I had to use the full email address of users in the second domain if there was already an email account in the primary domain with the same name. Hope that makes sense? Chris From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Matrosity Hosting Sent: Tuesday, 6 December 2005 8:14 AM To: IMail_Forum@list.ipswitch.com Subject: [IMail Forum] email address as login Before 06, our clients could login without having to type in their complete email address. How is it that this doesn't work anymore?
Re: [IMail Forum] email address as login
virtual Christopher Jones wrote: Do you have multiple domains, and are they setup as virtual domains or with their own IP addresses? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Matrosity Hosting Sent: Tuesday, 6 December 2005 8:53 AM To: IMail_Forum@list.ipswitch.com Subject: Re: [IMail Forum] email address as login This worked in IMail 8.21 or I'm not well in the head. I know you have to specify for pop3 but web messaging worked as long as the url was correct. Christopher Jones wrote: If you have multiple email domains you will need to specify the full email address.this has always been the case. Unless each domain has its own IP address, in which case when you use webmail you use that particular IP rather than the primary IP of the server. But if there are multiple domains which are set up as virtual domains, then of course you will need to enter the full email address. How will Imail know which user in which domain you want to log on as? If you had [EMAIL PROTECTED] and [EMAIL PROTECTED], Imail needs to know which user you are, so the full email address would be required. I only have one email domain setup on my test Imail 2006 Server and it logs in fine without the domain. But I tried adding a second domain and I had to use the full email address of users in the second domain if there was already an email account in the primary domain with the same name. Hope that makes sense? Chris From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Matrosity Hosting Sent: Tuesday, 6 December 2005 8:14 AM To: IMail_Forum@list.ipswitch.com Subject: [IMail Forum] email address as login Before 06, our clients could login without having to type in their complete email address. How is it that this doesn't work anymore?
RE: [IMail Forum] email address as login
Well, from my usage of Imail, I would see that logging in with the full email address would definitely have to be required. As I said in my first email, how does Imail know which account in which domain you want to log in as? The webmail address for all of the domains would be same right? So.Imail needs to be able to distinguish between [EMAIL PROTECTED] and [EMAIL PROTECTED]. There needs to be a way for it to know which one you want to log in as. I cant comment on whether this used to work in previous versions as we dont use Virtual Domains. Anyone else have some comments on this? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Matrosity Hosting Sent: Tuesday, 6 December 2005 9:39 AM To: IMail_Forum@list.ipswitch.com Subject: Re: [IMail Forum] email address as login virtual Christopher Jones wrote: Do you have multiple domains, and are they setup as virtual domains or with their own IP addresses? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Matrosity Hosting Sent: Tuesday, 6 December 2005 8:53 AM To: IMail_Forum@list.ipswitch.com Subject: Re: [IMail Forum] email address as login This worked in IMail 8.21 or I'm not well in the head. I know you have to specify for pop3 but web messaging worked as long as the url was correct. Christopher Jones wrote: If you have multiple email domains you will need to specify the full email address.this has always been the case. Unless each domain has its own IP address, in which case when you use webmail you use that particular IP rather than the primary IP of the server. But if there are multiple domains which are set up as virtual domains, then of course you will need to enter the full email address. How will Imail know which user in which domain you want to log on as? If you had [EMAIL PROTECTED] and [EMAIL PROTECTED], Imail needs to know which user you are, so the full email address would be required. I only have one email domain setup on my test Imail 2006 Server and it logs in fine without the domain. But I tried adding a second domain and I had to use the full email address of users in the second domain if there was already an email account in the primary domain with the same name. Hope that makes sense? Chris From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Matrosity Hosting Sent: Tuesday, 6 December 2005 8:14 AM To: IMail_Forum@list.ipswitch.com Subject: [IMail Forum] email address as login Before 06, our clients could login without having to type in their complete email address. How is it that this doesn't work anymore?
Re: [IMail Forum] Please....Simple Instructions to point the home directory in IIS to point to the iclient folder
Right mouse click on MyComputer select manage from the drop down. Scroll down till you get to Internet Information SErvices IIS Manger open up Web Sites directory You should only have 2 directories if all you are running is Mail on the server Right mouse click the Default Web Site and go to properties open up the home directory tab Change the setting from a redirection to a url to E:\IMail\WebDir\WebClient or what ever drive you have the imail clent sitting on. say ok and save your settings. I hope this helps. -Original Message-From: "Jeff" Sent 12/5/2005 9:11:48 AMTo: IMail_Forum@list.ipswitch.comSubject: [IMail Forum] PleaseSimple Instructions to point the home directory in IIS to point to the iclient folder Can someone post simple directions to point the home directory in IIS to the iclient folder ?? Thank you. Jeff
Re: [IMail Forum] email address as login
no, the web address is http://mail.customerdomain.com Christopher Jones wrote: Well, from my usage of Imail, I would see that logging in with the full email address would definitely have to be required. As I said in my first email, how does Imail know which account in which domain you want to log in as? The webmail address for all of the domains would be same right? So.Imail needs to be able to distinguish between [EMAIL PROTECTED] and [EMAIL PROTECTED]. There needs to be a way for it to know which one you want to log in as. I cant comment on whether this used to work in previous versions as we dont use Virtual Domains. Anyone else have some comments on this? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Matrosity Hosting Sent: Tuesday, 6 December 2005 9:39 AM To: IMail_Forum@list.ipswitch.com Subject: Re: [IMail Forum] email address as login virtual Christopher Jones wrote: Do you have multiple domains, and are they setup as virtual domains or with their own IP addresses? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Matrosity Hosting Sent: Tuesday, 6 December 2005 8:53 AM To: IMail_Forum@list.ipswitch.com Subject: Re: [IMail Forum] email address as login This worked in IMail 8.21 or I'm not well in the head. I know you have to specify for pop3 but web messaging worked as long as the url was correct. Christopher Jones wrote: If you have multiple email domains you will need to specify the full email address.this has always been the case. Unless each domain has its own IP address, in which case when you use webmail you use that particular IP rather than the primary IP of the server. But if there are multiple domains which are set up as virtual domains, then of course you will need to enter the full email address. How will Imail know which user in which domain you want to log on as? If you had [EMAIL PROTECTED] and [EMAIL PROTECTED], Imail needs to know which user you are, so the full email address would be required. I only have one email domain setup on my test Imail 2006 Server and it logs in fine without the domain. But I tried adding a second domain and I had to use the full email address of users in the second domain if there was already an email account in the primary domain with the same name. Hope that makes sense? Chris From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Matrosity Hosting Sent: Tuesday, 6 December 2005 8:14 AM To: IMail_Forum@list.ipswitch.com Subject: [IMail Forum] email address as login Before 06, our clients could login without having to type in their complete email address. How is it that this doesn't work anymore?
RE: [IMail Forum] email address as login
But at the end of the day..when those requests hit IIS, are they all hitting the same IP address? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Matrosity Hosting Sent: Tuesday, 6 December 2005 10:09 AM To: IMail_Forum@list.ipswitch.com Subject: Re: [IMail Forum] email address as login no, the web address is http://mail.customerdomain.com Christopher Jones wrote: Well, from my usage of Imail, I would see that logging in with the full email address would definitely have to be required. As I said in my first email, how does Imail know which account in which domain you want to log in as? The webmail address for all of the domains would be same right? So.Imail needs to be able to distinguish between [EMAIL PROTECTED] and [EMAIL PROTECTED]. There needs to be a way for it to know which one you want to log in as. I cant comment on whether this used to work in previous versions as we dont use Virtual Domains. Anyone else have some comments on this? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Matrosity Hosting Sent: Tuesday, 6 December 2005 9:39 AM To: IMail_Forum@list.ipswitch.com Subject: Re: [IMail Forum] email address as login virtual Christopher Jones wrote: Do you have multiple domains, and are they setup as virtual domains or with their own IP addresses? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Matrosity Hosting Sent: Tuesday, 6 December 2005 8:53 AM To: IMail_Forum@list.ipswitch.com Subject: Re: [IMail Forum] email address as login This worked in IMail 8.21 or I'm not well in the head. I know you have to specify for pop3 but web messaging worked as long as the url was correct. Christopher Jones wrote: If you have multiple email domains you will need to specify the full email address.this has always been the case. Unless each domain has its own IP address, in which case when you use webmail you use that particular IP rather than the primary IP of the server. But if there are multiple domains which are set up as virtual domains, then of course you will need to enter the full email address. How will Imail know which user in which domain you want to log on as? If you had [EMAIL PROTECTED] and [EMAIL PROTECTED], Imail needs to know which user you are, so the full email address would be required. I only have one email domain setup on my test Imail 2006 Server and it logs in fine without the domain. But I tried adding a second domain and I had to use the full email address of users in the second domain if there was already an email account in the primary domain with the same name. Hope that makes sense? Chris From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Matrosity Hosting Sent: Tuesday, 6 December 2005 8:14 AM To: IMail_Forum@list.ipswitch.com Subject: [IMail Forum] email address as login Before 06, our clients could login without having to type in their complete email address. How is it that this doesn't work anymore?
Re: [IMail Forum] email address as login
it worked in 8.21 because the web templates appended the URL to the login. IIS is not doing that at this time Eric S - Original Message - From: Matrosity Hosting To: IMail_Forum@list.ipswitch.com Sent: Monday, December 05, 2005 4:52 PM Subject: Re: [IMail Forum] email address as login This worked in IMail 8.21 or I'm not well in the head. I know you have to specify for pop3 but web messaging worked as long as the url was correct.Christopher Jones wrote: If you have multiple email domains you will need to specify the full email address .this has always been the case. Unless each domain has its own IP address, in which case when you use webmail you use that particular IP rather than the primary IP of the server. But if there are multiple domains which are set up as virtual domains, then of course you will need to enter the full email address. How will Imail know which user in which domain you want to log on as? If you had [EMAIL PROTECTED] and [EMAIL PROTECTED], Imail needs to know which user you are, so the full email address would be required. I only have one email domain setup on my test Imail 2006 Server and it logs in fine without the domain. But I tried adding a second domain and I had to use the full email address of users in the second domain if there was already an email account in the primary domain with the same name. Hope that makes sense ? Chris From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Matrosity HostingSent: Tuesday, 6 December 2005 8:14 AMTo: IMail_Forum@list.ipswitch.comSubject: [IMail Forum] email address as login Before 06, our clients could login without having to type in their complete email address. How is it that this doesn't work anymore?
RE: [IMail Forum] Amazing IPSwitch Problems
Hi Steve, We felt the same way about imail and ipSwitch when they originally stopped selling Imail as a stand-alone product. I am convinced that IPSwitch is a marketing company, not a software company. The fact that it took them a year and a half to come up with a directory harvest attack solution is evidence to that. Their first implementation of AV was a disaster as well. Anybody have any good recommendations for an imail replacement? We switched to Merak and never looked back. Its an amazing, tightly integrated and well thought out product. After using Imail for 2 years, Merak is a breath of fresh air. Mike Kingham From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Gillis Sent: Monday, December 05, 2005 4:31 PM To: IMail_Forum@list.ipswitch.com Cc: Melissa Mack; Mary Lawlor Subject: RE: [IMail Forum] Amazing IPSwitch Problems hi steve, sorry about the confusion - demand has been high and channel (and CDW too) ran out of inventory. if you are still interested, pleasecall me directly (781.676.5739) and i'll take care of it. bye for now, kg -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Stephen T. Wheeler Sent: Monday, December 05, 2005 3:01 PM To: IMail_Forum@list.ipswitch.com Subject: [IMail Forum] Amazing IPSwitch Problems This is really amazing; the recent special to renew the imail service agreement caught my attention and it seemed like ipswitch was finally interested in providing a product that was not simply about trying to screwing existing customers. So, based on the information in this newsletter, and discussions with ipswitch I decided to take advantage of the offer and purchase a new service agreement. I purchased from Jenny at CDW as recommended here. BIG MISTAKE. She somehow managed to sit on my order until the offer expired, then informed me that the product had been discontinued! I even have documentation confirming my purchase on 11/23. So I called ipswitch to see what they could do well, they said the product no longer exist (a service agreement mind you!) but they would be happy to sell me the latest cross-grade at a 25% discount. I was absolutely amazed that ipswitch would not honor the original offer. I had provided them with supporting documentation showing that I had in fact purchased the service agreement from CDW on 11/23 and CDW screwed up the order, but they still refuse to honor the original offer. They even believed they were doing me some sort of favor by offering me a discounted cross-grade. Anyhow, it really felt like a bait and switch job and had I been unsure, that conversation convinced me that I do not want to purchase anything ipswitch going forward. Hey ipswitch: I have rarely seen such poor customer relations. I am now convinced that I do not want to use any ipswitch products going forward. So, ip you have lost me as a customer, which probably doesnt matter to you since I am a small customer, but realize that I am out there working as a network / software consulting company and a lot of big companies happen to be clients; you can bet I will never recommend another ipwsitch product. Anybody have any good recommendations for an imail replacement? Sincerely, SteveWheeler
Re[2]: [IMail Forum] Amazing IPSwitch Problems
Confusion?? .seems pretty clear what is going on.he called and explained the situation, you told him he was screwed. . . I'm sure that Steve did not speak with Kevin directly. That would be very unlikely. It's evident that his complaint was not escalated to Kevin's level -- whether this lack of escalation is _itself_ because of direct orders to the contrary is another issue. We've all been in customer service situations where, when a manager is finally summoned, what at first sounded like corporate gospel from a lazy, self-protective, or underinformed first-level support person is promptly overridden. I have not seen any evidence that Kevin is the kind to tell people they're screwed. --Sandy Sanford Whiteman, Chief Technologist Broadleaf Systems, a division of Cypress Integrated Systems, Inc. e-mail: [EMAIL PROTECTED] SpamAssassin plugs into Declude! http://www.imprimia.com/products/software/freeutils/SPAMC32/download/release/ Defuse Dictionary Attacks: Turn Exchange or IMail mailboxes into IMail Aliases! http://www.imprimia.com/products/software/freeutils/exchange2aliases/download/release/ http://www.imprimia.com/products/software/freeutils/ldap2aliases/download/release/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
Re: [IMail Forum] email address as login
yes Christopher Jones wrote: But at the end of the day..when those requests hit IIS, are they all hitting the same IP address? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Matrosity Hosting Sent: Tuesday, 6 December 2005 10:09 AM To: IMail_Forum@list.ipswitch.com Subject: Re: [IMail Forum] email address as login no, the web address is http://mail.customerdomain.com Christopher Jones wrote: Well, from my usage of Imail, I would see that logging in with the full email address would definitely have to be required. As I said in my first email, how does Imail know which account in which domain you want to log in as? The webmail address for all of the domains would be same right? So.Imail needs to be able to distinguish between [EMAIL PROTECTED] and [EMAIL PROTECTED]. There needs to be a way for it to know which one you want to log in as. I cant comment on whether this used to work in previous versions as we dont use Virtual Domains. Anyone else have some comments on this? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Matrosity Hosting Sent: Tuesday, 6 December 2005 9:39 AM To: IMail_Forum@list.ipswitch.com Subject: Re: [IMail Forum] email address as login virtual Christopher Jones wrote: Do you have multiple domains, and are they setup as virtual domains or with their own IP addresses? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Matrosity Hosting Sent: Tuesday, 6 December 2005 8:53 AM To: IMail_Forum@list.ipswitch.com Subject: Re: [IMail Forum] email address as login This worked in IMail 8.21 or I'm not well in the head. I know you have to specify for pop3 but web messaging worked as long as the url was correct. Christopher Jones wrote: If you have multiple email domains you will need to specify the full email address.this has always been the case. Unless each domain has its own IP address, in which case when you use webmail you use that particular IP rather than the primary IP of the server. But if there are multiple domains which are set up as virtual domains, then of course you will need to enter the full email address. How will Imail know which user in which domain you want to log on as? If you had [EMAIL PROTECTED] and [EMAIL PROTECTED], Imail needs to know which user you are, so the full email address would be required. I only have one email domain setup on my test Imail 2006 Server and it logs in fine without the domain. But I tried adding a second domain and I had to use the full email address of users in the second domain if there was already an email account in the primary domain with the same name. Hope that makes sense? Chris From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Matrosity Hosting Sent: Tuesday, 6 December 2005 8:14 AM To: IMail_Forum@list.ipswitch.com Subject: [IMail Forum] email address as login Before 06, our clients could login without having to type in their complete email address. How is it that this doesn't work anymore?
Re: [IMail Forum] email address as login
will it sometime soon? Eric Shanbrom wrote: it worked in 8.21 because the web templates appended the URL to the login. IIS is not doing that at this time Eric S - Original Message - From: Matrosity Hosting To: IMail_Forum@list.ipswitch.com Sent: Monday, December 05, 2005 4:52 PM Subject: Re: [IMail Forum] email address as login This worked in IMail 8.21 or I'm not well in the head. I know you have to specify for pop3 but web messaging worked as long as the url was correct. Christopher Jones wrote: If you have multiple email domains you will need to specify the full email address.this has always been the case. Unless each domain has its own IP address, in which case when you use webmail you use that particular IP rather than the primary IP of the server. But if there are multiple domains which are set up as virtual domains, then of course you will need to enter the full email address. How will Imail know which user in which domain you want to log on as? If you had [EMAIL PROTECTED] and [EMAIL PROTECTED], Imail needs to know which user you are, so the full email address would be required. I only have one email domain setup on my test Imail 2006 Server and it logs in fine without the domain. But I tried adding a second domain and I had to use the full email address of users in the second domain if there was already an email account in the primary domain with the same name. Hope that makes sense? Chris From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Matrosity Hosting Sent: Tuesday, 6 December 2005 8:14 AM To: IMail_Forum@list.ipswitch.com Subject: [IMail Forum] email address as login Before 06, our clients could login without having to type in their complete email address. How is it that this doesn't work anymore?
RE: [IMail Forum] Amazing IPSwitch Problems
How come so many people have switched to different products.but they still receive and post on this forum? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike Kingham Sent: Tuesday, 6 December 2005 10:53 AM To: IMail_Forum@list.ipswitch.com Subject: RE: [IMail Forum] Amazing IPSwitch Problems Hi Steve, We felt the same way about imail and ipSwitch when they originally stopped selling Imail as a stand-alone product. I am convinced that IPSwitch is a marketing company, not a software company. The fact that it took them a year and a half to come up with a directory harvest attack solution is evidence to that. Their first implementation of AV was a disaster as well. Anybody have any good recommendations for an imail replacement? We switched to Merak and never looked back. Its an amazing, tightly integrated and well thought out product. After using Imail for 2 years, Merak is a breath of fresh air. Mike Kingham From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Gillis Sent: Monday, December 05, 2005 4:31 PM To: IMail_Forum@list.ipswitch.com Cc: Melissa Mack; Mary Lawlor Subject: RE: [IMail Forum] Amazing IPSwitch Problems hi steve, sorry about the confusion - demand has been high and channel (and CDW too) ran out of inventory. if you are still interested, pleasecall me directly (781.676.5739) and i'll take care of it. bye for now, kg -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Stephen T. Wheeler Sent: Monday, December 05, 2005 3:01 PM To: IMail_Forum@list.ipswitch.com Subject: [IMail Forum] Amazing IPSwitch Problems This is really amazing; the recent special to renew the imail service agreement caught my attention and it seemed like ipswitch was finally interested in providing a product that was not simply about trying to screwing existing customers. So, based on the information in this newsletter, and discussions with ipswitch I decided to take advantage of the offer and purchase a new service agreement. I purchased from Jenny at CDW as recommended here. BIG MISTAKE. She somehow managed to sit on my order until the offer expired, then informed me that the product had been discontinued! I even have documentation confirming my purchase on 11/23. So I called ipswitch to see what they could do well, they said the product no longer exist (a service agreement mind you!) but they would be happy to sell me the latest cross-grade at a 25% discount. I was absolutely amazed that ipswitch would not honor the original offer. I had provided them with supporting documentation showing that I had in fact purchased the service agreement from CDW on 11/23 and CDW screwed up the order, but they still refuse to honor the original offer. They even believed they were doing me some sort of favor by offering me a discounted cross-grade. Anyhow, it really felt like a bait and switch job and had I been unsure, that conversation convinced me that I do not want to purchase anything ipswitch going forward. Hey ipswitch: I have rarely seen such poor customer relations. I am now convinced that I do not want to use any ipswitch products going forward. So, ip you have lost me as a customer, which probably doesnt matter to you since I am a small customer, but realize that I am out there working as a network / software consulting company and a lot of big companies happen to be clients; you can bet I will never recommend another ipwsitch product. Anybody have any good recommendations for an imail replacement? Sincerely, SteveWheeler
[IMail Forum] wgscvt.exe
How can we run this on just a single user?
Re: [IMail Forum] wgscvt.exe
You can't, but it should notduplicate entries. Tripp - Original Message - From: Matrosity Hosting To: IMail_Forum@list.ipswitch.com Sent: Monday, December 05, 2005 8:27 PM Subject: [IMail Forum] wgscvt.exe How can we run this on just a single user?
RE: Re[2]: [IMail Forum] Amazing IPSwitch Problems
Hi All, Yes, Sandy, that is accurate. This issue was escalated this afternoon and we will take care of it - and likewise for anyone else who ran into this situation (inventory shortage). If they show they ordered a IMail Pro Service Agreement in November, we'll honor the $695 price and add the 3 month extension. The original 3 month SA extension ran until November 29, 2005 (the day IMail/ICS 2006 shipped) but it was cleaner/clearer to just extend through the full month of November. The product being discontinued refers to the IMail Professional SA. It has been replaced with IMail at the 5 user levels (25 up to UNL). Bye for now, kg -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Sanford Whiteman Sent: Monday, December 05, 2005 8:04 PM To: Gary Brumm Subject: Re[2]: [IMail Forum] Amazing IPSwitch Problems Confusion?? .seems pretty clear what is going on.he called and explained the situation, you told him he was screwed. . . I'm sure that Steve did not speak with Kevin directly. That would be very unlikely. It's evident that his complaint was not escalated to Kevin's level -- whether this lack of escalation is _itself_ because of direct orders to the contrary is another issue. We've all been in customer service situations where, when a manager is finally summoned, what at first sounded like corporate gospel from a lazy, self-protective, or underinformed first-level support person is promptly overridden. I have not seen any evidence that Kevin is the kind to tell people they're screwed. --Sandy Sanford Whiteman, Chief Technologist Broadleaf Systems, a division of Cypress Integrated Systems, Inc. e-mail: [EMAIL PROTECTED] SpamAssassin plugs into Declude! http://www.imprimia.com/products/software/freeutils/SPAMC32/download/relea se/ Defuse Dictionary Attacks: Turn Exchange or IMail mailboxes into IMail Aliases! http://www.imprimia.com/products/software/freeutils/exchange2aliases/downl oad/release/ http://www.imprimia.com/products/software/freeutils/ldap2aliases/download/ release/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
Re: [IMail Forum] HELP! Email Messages Lost
Title: HELP! Email Messages Lost I have also seen this on servers that ran out of space. Essentially it acts like the mailbox can't be wrote when a new message comes in and resets itself to zero bytes. Essentially I had to restore the mailboxes form a backup. Darrell invURIBL - Intelligent URI filtering plug-in for Declude, mxGuard, and ORF. Stop spam at the source the spamvertised domain. More effective than traditional RBL's. Try it today - http://www.invariantsystems.com - Original Message - From: Troy D. Hilton To: IMail_Forum@list.ipswitch.com Sent: Monday, December 05, 2005 10:36 AM Subject: [IMail Forum] HELP! Email Messages Lost OK, so Im running IMail 7.15 HF2 on a Windows 2000 Server. I had my IMail drive fill up completely yesterday ( I didnt get a notification because someone turned off Monitoring) which caused the POP3 service to stop. OK. Turns out my Declude logs where huge and simply filled my drive. So Ive cleared out the logs and all is running fine. Now, Ive received calls that users are missing emails, meaning that over the weekend they would check their email and see that there were like 100+ emails in their inbox. However if they logged out and logged back in again, there were zero emails. This by the way is with the web interface as they were unable to connect using Outlook or OE. Is this possible? Why would this happen? If the email was received in the inbox why would it then simply disappear? Can anyone shed some light on this dark subject? Im afraid of the dark! well at least this type of darkness. Troy D. Hilton Serveon, Inc. [EMAIL PROTECTED] 302-529-8640
Re: [IMail Forum] Amazing IPSwitch Problems
I was wondering the same thing :) It's amazing several have mentioned even dropping the platform years ago. I guess they like to hang around and see the angst of others. Darrell Check out http://www.invariantsystems.com for utilities for Declude And Imail. IMail/Declude Overflow Queue Monitoring, SURBL/URI integration, MRTG Integration, and Log Parsers. - Original Message - From: Christopher Jones To: IMail_Forum@list.ipswitch.com Sent: Monday, December 05, 2005 8:16 PM Subject: RE: [IMail Forum] Amazing IPSwitch Problems How come so many people have switched to different products .but they still receive and post on this forum? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike KinghamSent: Tuesday, 6 December 2005 10:53 AMTo: IMail_Forum@list.ipswitch.comSubject: RE: [IMail Forum] Amazing IPSwitch Problems Hi Steve, We felt the same way about imail and ipSwitch when they originally stopped selling Imail as a stand-alone product. I am convinced that IPSwitch is a marketing company, not a software company. The fact that it took them a year and a half to come up with a directory harvest attack solution is evidence to that. Their first implementation of AV was a disaster as well. Anybody have any good recommendations for an imail replacement? We switched to Merak and never looked back. Its an amazing, tightly integrated and well thought out product. After using Imail for 2 years, Merak is a breath of fresh air. Mike Kingham From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kevin GillisSent: Monday, December 05, 2005 4:31 PMTo: IMail_Forum@list.ipswitch.comCc: Melissa Mack; Mary LawlorSubject: RE: [IMail Forum] Amazing IPSwitch Problems hi steve, sorry about the confusion - demand has been high and channel (and CDW too) ran out of inventory. if you are still interested, pleasecall me directly (781.676.5739) and i'll take care of it. bye for now, kg -Original Message-From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Stephen T. WheelerSent: Monday, December 05, 2005 3:01 PMTo: IMail_Forum@list.ipswitch.comSubject: [IMail Forum] Amazing IPSwitch Problems This is really amazing; the recent special to renew the imail service agreement caught my attention and it seemed like ipswitch was finally interested in providing a product that was not simply about trying to screwing existing customers. So, based on the information in this newsletter, and discussions with ipswitch I decided to take advantage of the offer and purchase a new service agreement. I purchased from Jenny at CDW as recommended here. BIG MISTAKE. She somehow managed to sit on my order until the offer expired, then informed me that the product had been discontinued! I even have documentation confirming my purchase on 11/23. So I called ipswitch to see what they could do well, they said the product no longer exist (a service agreement mind you!) but they would be happy to sell me the latest cross-grade at a 25% discount. I was absolutely amazed that ipswitch would not honor the original offer. I had provided them with supporting documentation showing that I had in fact purchased the service agreement from CDW on 11/23 and CDW screwed up the order, but they still refuse to honor the original offer. They even believed they were doing me some sort of favor by offering me a discounted cross-grade. Anyhow, it really felt like a bait and switch job and had I been unsure, that conversation convinced me that I do not want to purchase anything ipswitch going forward. Hey ipswitch: I have rarely seen such poor customer relations. I am now convinced that I do not want to use any ipswitch products going forward. So, ip you have lost me as a customer, which probably doesnt matter to you since I am a small customer, but realize that I am out there working as a network / software consulting company and a lot of big companies happen to be clients; you can bet I will never recommend another ipwsitch product. Anybody have any good recommendations for an imail replacement? Sincerely, SteveWheeler
RE: [IMail Forum] Amazing IPSwitch Problems
I, for one, feel obligated because another x-Imail user wrote an amazing review of other mail products in this very forum. It lead me to a product far superior to Imail and ended the frustration I and many other Imail users were feeling with IPSwitch. I still sense that frustration in current postings. Prior to Steves posting is a long series of complaints about the new version not converting contacts, and below that I see titles with words like Lost and Nightmare. Switching mail server software is a scary prospect. I want to encourage people to look at other products out there. There is life after Imail. Mike Kingham From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Christopher Jones Sent: Monday, December 05, 2005 8:16 PM To: IMail_Forum@list.ipswitch.com Subject: RE: [IMail Forum] Amazing IPSwitch Problems How come so many people have switched to different products.but they still receive and post on this forum? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike Kingham Sent: Tuesday, 6 December 2005 10:53 AM To: IMail_Forum@list.ipswitch.com Subject: RE: [IMail Forum] Amazing IPSwitch Problems Hi Steve, We felt the same way about imail and ipSwitch when they originally stopped selling Imail as a stand-alone product. I am convinced that IPSwitch is a marketing company, not a software company. The fact that it took them a year and a half to come up with a directory harvest attack solution is evidence to that. Their first implementation of AV was a disaster as well. Anybody have any good recommendations for an imail replacement? We switched to Merak and never looked back. Its an amazing, tightly integrated and well thought out product. After using Imail for 2 years, Merak is a breath of fresh air. Mike Kingham From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Gillis Sent: Monday, December 05, 2005 4:31 PM To: IMail_Forum@list.ipswitch.com Cc: Melissa Mack; Mary Lawlor Subject: RE: [IMail Forum] Amazing IPSwitch Problems hi steve, sorry about the confusion - demand has been high and channel (and CDW too) ran out of inventory. if you are still interested, pleasecall me directly (781.676.5739) and i'll take care of it. bye for now, kg -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Stephen T. Wheeler Sent: Monday, December 05, 2005 3:01 PM To: IMail_Forum@list.ipswitch.com Subject: [IMail Forum] Amazing IPSwitch Problems This is really amazing; the recent special to renew the imail service agreement caught my attention and it seemed like ipswitch was finally interested in providing a product that was not simply about trying to screwing existing customers. So, based on the information in this newsletter, and discussions with ipswitch I decided to take advantage of the offer and purchase a new service agreement. I purchased from Jenny at CDW as recommended here. BIG MISTAKE. She somehow managed to sit on my order until the offer expired, then informed me that the product had been discontinued! I even have documentation confirming my purchase on 11/23. So I called ipswitch to see what they could do well, they said the product no longer exist (a service agreement mind you!) but they would be happy to sell me the latest cross-grade at a 25% discount. I was absolutely amazed that ipswitch would not honor the original offer. I had provided them with supporting documentation showing that I had in fact purchased the service agreement from CDW on 11/23 and CDW screwed up the order, but they still refuse to honor the original offer. They even believed they were doing me some sort of favor by offering me a discounted cross-grade. Anyhow, it really felt like a bait and switch job and had I been unsure, that conversation convinced me that I do not want to purchase anything ipswitch going forward. Hey ipswitch: I have rarely seen such poor customer relations. I am now convinced that I do not want to use any ipswitch products going forward. So, ip you have lost me as a customer, which probably doesnt matter to you since I am a small customer, but realize that I am out there working as a network / software consulting company and a lot of big companies happen to be clients; you can bet I will never recommend another ipwsitch product. Anybody have any good recommendations for an imail replacement? Sincerely, SteveWheeler
RE: [IMail Forum] Amazing IPSwitch Problems
Yeah I agree there are other products.. But I also agree with trialling a new product before upgrading. How many people have just gone in and upgraded their current imail and come across problems? I am in the process of replicating our 8.21 setup on a dev server and will be upgrading that one shortly. I dont agree with just blindly upgrading for the sake of it.and with so many new features, there are going to be bugs. So it needs to be trialled before just upgrading. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike Kingham Sent: Tuesday, 6 December 2005 2:25 PM To: IMail_Forum@list.ipswitch.com Subject: RE: [IMail Forum] Amazing IPSwitch Problems I, for one, feel obligated because another x-Imail user wrote an amazing review of other mail products in this very forum. It lead me to a product far superior to Imail and ended the frustration I and many other Imail users were feeling with IPSwitch. I still sense that frustration in current postings. Prior to Steves posting is a long series of complaints about the new version not converting contacts, and below that I see titles with words like Lost and Nightmare. Switching mail server software is a scary prospect. I want to encourage people to look at other products out there. There is life after Imail. Mike Kingham From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Christopher Jones Sent: Monday, December 05, 2005 8:16 PM To: IMail_Forum@list.ipswitch.com Subject: RE: [IMail Forum] Amazing IPSwitch Problems How come so many people have switched to different products.but they still receive and post on this forum? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike Kingham Sent: Tuesday, 6 December 2005 10:53 AM To: IMail_Forum@list.ipswitch.com Subject: RE: [IMail Forum] Amazing IPSwitch Problems Hi Steve, We felt the same way about imail and ipSwitch when they originally stopped selling Imail as a stand-alone product. I am convinced that IPSwitch is a marketing company, not a software company. The fact that it took them a year and a half to come up with a directory harvest attack solution is evidence to that. Their first implementation of AV was a disaster as well. Anybody have any good recommendations for an imail replacement? We switched to Merak and never looked back. Its an amazing, tightly integrated and well thought out product. After using Imail for 2 years, Merak is a breath of fresh air. Mike Kingham From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Gillis Sent: Monday, December 05, 2005 4:31 PM To: IMail_Forum@list.ipswitch.com Cc: Melissa Mack; Mary Lawlor Subject: RE: [IMail Forum] Amazing IPSwitch Problems hi steve, sorry about the confusion - demand has been high and channel (and CDW too) ran out of inventory. if you are still interested, pleasecall me directly (781.676.5739) and i'll take care of it. bye for now, kg -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Stephen T. Wheeler Sent: Monday, December 05, 2005 3:01 PM To: IMail_Forum@list.ipswitch.com Subject: [IMail Forum] Amazing IPSwitch Problems This is really amazing; the recent special to renew the imail service agreement caught my attention and it seemed like ipswitch was finally interested in providing a product that was not simply about trying to screwing existing customers. So, based on the information in this newsletter, and discussions with ipswitch I decided to take advantage of the offer and purchase a new service agreement. I purchased from Jenny at CDW as recommended here. BIG MISTAKE. She somehow managed to sit on my order until the offer expired, then informed me that the product had been discontinued! I even have documentation confirming my purchase on 11/23. So I called ipswitch to see what they could do well, they said the product no longer exist (a service agreement mind you!) but they would be happy to sell me the latest cross-grade at a 25% discount. I was absolutely amazed that ipswitch would not honor the original offer. I had provided them with supporting documentation showing that I had in fact purchased the service agreement from CDW on 11/23 and CDW screwed up the order, but they still refuse to honor the original offer. They even believed they were doing me some sort of favor by offering me a discounted cross-grade. Anyhow, it really felt like a bait and switch job and had I been unsure, that conversation convinced me that I do not want to purchase anything ipswitch going forward. Hey ipswitch: I have rarely seen such poor customer relations. I am now convinced that I do not want to use any ipswitch products going forward. So, ip you have lost me as a customer, which probably doesnt matter to you since I am a small customer, but realize that I am out there working as a network /
RE: Re[2]: [IMail Forum] Amazing IPSwitch Problems
Kevin - I appreciate your involvement and help with this problem. swheeler -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Gillis Sent: Monday, December 05, 2005 10:06 PM To: IMail_Forum@list.ipswitch.com Subject: RE: Re[2]: [IMail Forum] Amazing IPSwitch Problems Hi All, Yes, Sandy, that is accurate. This issue was escalated this afternoon and we will take care of it - and likewise for anyone else who ran into this situation (inventory shortage). If they show they ordered a IMail Pro Service Agreement in November, we'll honor the $695 price and add the 3 month extension. The original 3 month SA extension ran until November 29, 2005 (the day IMail/ICS 2006 shipped) but it was cleaner/clearer to just extend through the full month of November. The product being discontinued refers to the IMail Professional SA. It has been replaced with IMail at the 5 user levels (25 up to UNL). Bye for now, kg -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Sanford Whiteman Sent: Monday, December 05, 2005 8:04 PM To: Gary Brumm Subject: Re[2]: [IMail Forum] Amazing IPSwitch Problems Confusion?? .seems pretty clear what is going on.he called and explained the situation, you told him he was screwed. . . I'm sure that Steve did not speak with Kevin directly. That would be very unlikely. It's evident that his complaint was not escalated to Kevin's level -- whether this lack of escalation is _itself_ because of direct orders to the contrary is another issue. We've all been in customer service situations where, when a manager is finally summoned, what at first sounded like corporate gospel from a lazy, self-protective, or underinformed first-level support person is promptly overridden. I have not seen any evidence that Kevin is the kind to tell people they're screwed. --Sandy Sanford Whiteman, Chief Technologist Broadleaf Systems, a division of Cypress Integrated Systems, Inc. e-mail: [EMAIL PROTECTED] SpamAssassin plugs into Declude! http://www.imprimia.com/products/software/freeutils/SPAMC32/download/relea se/ Defuse Dictionary Attacks: Turn Exchange or IMail mailboxes into IMail Aliases! http://www.imprimia.com/products/software/freeutils/exchange2aliases/downl oad/release/ http://www.imprimia.com/products/software/freeutils/ldap2aliases/download/ release/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
Re: [IMail Forum] HELP! Email Messages Lost
Title: HELP! Email Messages Lost run checkdisk on the drive. it's likely that your tables are screwed up. If that turns out to be true I would think about prepping a new server to move to because it's not likely it will run well over time. Darrell ([EMAIL PROTECTED]) wrote: I have also seen this on servers that ran out of space. Essentially it acts like the mailbox can't be wrote when a new message comes in and resets itself to zero bytes. Essentially I had to restore the mailboxes form a backup. Darrell invURIBL - Intelligent URI filtering plug-in for Declude, mxGuard, and ORF. Stop spam at the source the spamvertised domain. More effective than traditional RBL's. Try it today - http://www.invariantsystems.com - Original Message - From: Troy D. Hilton To: IMail_Forum@list.ipswitch.com Sent: Monday, December 05, 2005 10:36 AM Subject: [IMail Forum] HELP! Email Messages Lost OK, so Im running IMail 7.15 HF2 on a Windows 2000 Server. I had my IMail drive fill up completely yesterday ( I didnt get a notification because someone turned off Monitoring) which caused the POP3 service to stop. OK. Turns out my Declude logs where huge and simply filled my drive. So Ive cleared out the logs and all is running fine. Now, Ive received calls that users are missing emails, meaning that over the weekend they would check their email and see that there were like 100+ emails in their inbox. However if they logged out and logged back in again, there were zero emails. This by the way is with the web interface as they were unable to connect using Outlook or OE. Is this possible? Why would this happen? If the email was received in the inbox why would it then simply disappear? Can anyone shed some light on this dark subject? Im afraid of the dark!well at least this type of darkness. Troy D. Hilton Serveon, Inc. [EMAIL PROTECTED] 302-529-8640
[IMail Forum] smtp stuck at 21%
I've noticed that our smtpd service sits at 21% for some reason. A restart of the service sets it back to normal 0-25% but this has to be a problem.
RE: [IMail Forum] Amazing IPSwitch Problems
Stephen, Dump IMAIL. Smartertools will welcome you with open arms and for 1/10th the cost. I made the move and have been very happy with smartermail. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Stephen T. Wheeler Sent: Monday, December 05, 2005 2:01 PM To: IMail_Forum@list.ipswitch.com Subject: [IMail Forum] Amazing IPSwitch Problems This is really amazing; the recent special to renew the imail service agreement caught my attention and it seemed like ipswitch was finally interested in providing a product that was not simply about trying to screwing existing customers. So, based on the information in this newsletter, and discussions with ipswitch I decided to take advantage of the offer and purchase a new service agreement. I purchased from Jenny at CDW as recommended here. BIG MISTAKE. She somehow managed to sit on my order until the offer expired, then informed me that the product had been discontinued! I even have documentation confirming my purchase on 11/23. So I called ipswitch to see what they could do well, they said the product no longer exist (a service agreement mind you!) but they would be happy to sell me the latest cross-grade at a 25% discount. I was absolutely amazed that ipswitch would not honor the original offer. I had provided them with supporting documentation showing that I had in fact purchased the service agreement from CDW on 11/23 and CDW screwed up the order, but they still refuse to honor the original offer. They even believed they were doing me some sort of favor by offering me a discounted cross-grade. Anyhow, it really felt like a bait and switch job and had I been unsure, that conversation convinced me that I do not want to purchase anything ipswitch going forward. Hey ipswitch: I have rarely seen such poor customer relations. I am now convinced that I do not want to use any ipswitch products going forward. So, ip you have lost me as a customer, which probably doesnt matter to you since I am a small customer, but realize that I am out there working as a network / software consulting company and a lot of big companies happen to be clients; you can bet I will never recommend another ipwsitch product. Anybody have any good recommendations for an imail replacement? Sincerely, SteveWheeler
RE: [IMail Forum] Amazing IPSwitch Problems
Yep, grass is always greener on the other side. John T eServices For You -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dave Beckstrom Sent: Monday, December 05, 2005 9:25 PM To: IMail_Forum@list.ipswitch.com Subject: RE: [IMail Forum] Amazing IPSwitch Problems Stephen, Dump IMAIL. Smartertools will welcome you with open arms and for 1/10th the cost. I made the move and have been very happy with smartermail. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Stephen T. Wheeler Sent: Monday, December 05, 2005 2:01 PM To: IMail_Forum@list.ipswitch.com Subject: [IMail Forum] Amazing IPSwitch Problems This is really amazing; the recent special to renew the imail service agreement caught my attention and it seemed like ipswitch was finally interested in providing a product that was not simply about trying to screwing existing customers. So, based on the information in this newsletter, and discussions with ipswitch I decided to take advantage of the offer and purchase a new service agreement. I purchased from Jenny at CDW as recommended here. BIG MISTAKE. She somehow managed to sit on my order until the offer expired, then informed me that the product had been discontinued! I even have documentation confirming my purchase on 11/23. So I called ipswitch to see what they could do well, they said the product no longer exist (a service agreement mind you!) but they would be happy to sell me the latest cross-grade at a 25% discount. I was absolutely amazed that ipswitch would not honor the original offer. I had provided them with supporting documentation showing that I had in fact purchased the service agreement from CDW on 11/23 and CDW screwed up the order, but they still refuse to honor the original offer. They even believed they were doing me some sort of favor by offering me a discounted cross-grade. Anyhow, it really felt like a bait and switch job and had I been unsure, that conversation convinced me that I do not want to purchase anything ipswitch going forward. Hey ipswitch: I have rarely seen such poor customer relations. I am now convinced that I do not want to use any ipswitch products going forward. So, ip you have lost me as a customer, which probably doesnt matter to you since I am a small customer, but realize that I am out there working as a network / software consulting company and a lot of big companies happen to be clients; you can bet I will never recommend another ipwsitch product. Anybody have any good recommendations for an imail replacement? Sincerely, SteveWheeler
