No help line can have answers to all the queries on Phone. It is very 
demotivating for voluntary organizations and employees when we fail to 
understand their limitations and challenges. We must acknowledge the voluntary 
efforts of organizations.

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________________________________
From: accessindia@accessindia.org.in <accessindia@accessindia.org.in> on behalf 
of UDIT Pandey <udit52...@gmail.com>
Sent: Friday, January 19, 2024 9:32:02 PM
To: 'Mahendra Galani' via AccessIndia <accessindia@accessindia.org.in>
Subject: [AI] terrible situation of nab and iWay helplines.

hi all,
I am sharing my experience on boath helplines.
nab helpline -- I called the helpline some time back, I asked them questions 
related to my what to do after 12TH, I told them what I want to do. My Second 
question was how to purchase a car on my name. People who were there dint help 
me and said, "aapka kaam hojayega hum aapko kal call karte hai.". I don't know, 
when that kal will come.
2. Eyeway -- no one picks your call. I called your helpline multiple times, 
but, no answer. Once, someone answered my call, and when I asked them the same 
above questions, They also said same thing. But no reply from them.
I wanted to share my experiences with these so called helplines.
I request the higher officials to take action and improve your helpline 
experiences. If you can

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