In the past, an alarm would go into a local trouble state, if it lost
the phone line.
I assume they are taking this one step further and if they can't talk to
it they call the people to make sure the alarm is connected.
This is not reasonable. Any sound alarm has multiple routes out (Ring,
SimpliSafe). They all come with Cellular backup if the wifi/Ethernet fails.
On 7/22/19 12:33 PM, Ken Hohhof wrote:
I’m used to customers with webcams, and all the issues those involve.
But I just had a customer call saying they bought an alarm system that
every time the Internet goes down, the alarm company calls them. In
this case she says their Internet doesn’t work until they restart their
router (not from us), so I assume it’s a router issue. Maybe the new
alarm system is doing UPnP stuff and messing with the router.
But in general, is this reasonable? Every time the customer has a power
outage or, god forbid, we do system maintenance like firmware upgrades,
the alarm company is going to be calling them and pointing at finger at
their ISP?
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