Mine is Peak Alarm.  For my shop.  

From: Steve Jones 
Sent: Monday, July 22, 2019 12:01 PM
To: AnimalFarm Microwave Users Group 
Subject: Re: [AFMUG] alarm company calls every time Internet blips

Sounds like Brinks Home Security, 50 bucks a call too probably

On Mon, Jul 22, 2019 at 12:05 PM <[email protected]> wrote:

  I get called whenever it loses power or connectivity.  

  From: Ken Hohhof 
  Sent: Monday, July 22, 2019 10:33 AM
  To: 'AnimalFarm Microwave Users Group' 
  Subject: [AFMUG] alarm company calls every time Internet blips

  I’m used to customers with webcams, and all the issues those involve.  But I 
just had a customer call saying they bought an alarm system that every time the 
Internet goes down, the alarm company calls them.  In this case she says their 
Internet doesn’t work  until they restart their router (not from us), so I 
assume it’s a router issue.  Maybe the new alarm system is doing UPnP stuff and 
messing with the router.



  But in general, is this reasonable?  Every time the customer has a power 
outage or, god forbid, we do system maintenance like firmware upgrades, the 
alarm company is going to  be calling them and pointing at finger at their ISP?


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