I get called whenever it loses power or connectivity. From: Ken Hohhof Sent: Monday, July 22, 2019 10:33 AM To: 'AnimalFarm Microwave Users Group' Subject: [AFMUG] alarm company calls every time Internet blips
I’m used to customers with webcams, and all the issues those involve. But I just had a customer call saying they bought an alarm system that every time the Internet goes down, the alarm company calls them. In this case she says their Internet doesn’t work until they restart their router (not from us), so I assume it’s a router issue. Maybe the new alarm system is doing UPnP stuff and messing with the router. But in general, is this reasonable? Every time the customer has a power outage or, god forbid, we do system maintenance like firmware upgrades, the alarm company is going to be calling them and pointing at finger at their ISP? -------------------------------------------------------------------------------- -- AF mailing list [email protected] http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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