Or check out open esignforms for free :)
http://open.esignforms.com/
On 10/29/2014 2:17 PM, Ken Hohhof via Af wrote:
I wonder how much the e-signing companies charge per document?
VoIP Innovations and Lease Corp both use e-signing services and I like
it. Makes it seem very professional, even though basically you are
just clicking to sign. It’s nice to be able to use the link and go
back later and see what you signed. Kind of like Dropbox for contracts.
*From:* Ben Royer via Af <mailto:af@afmug.com>
*Sent:* Wednesday, October 29, 2014 1:51 PM
*To:* af@afmug.com <mailto:af@afmug.com>
*Subject:* Re: [AFMUG] Field Paperwork
Excellent feedback from everyone, I greatly appreciate it. The
concept of the quick PDF is nice, as well as the Google Drive
folders. Our agreement is only a couple pages, the install work order
is a couple pages as well, but nothing to consuming for someone to
read through and then have an email of it. Thanks again for the feedback.
Thank you,
Ben Royer, Operations Supervisor
Royell Communications, Inc.
217-965-3699 www.royell.net
*From:* That One Guy via Af <mailto:af@afmug.com>
*Sent:* Wednesday, October 29, 2014 1:41 PM
*To:* af@afmug.com <mailto:af@afmug.com>
*Subject:* Re: [AFMUG] Field Paperwork
we normally get ours signed ahead of time
We used to have a customer sign off form, but when they did get filled
out they rarely made it back to the shop
We are looking at options through powercode to get customer
signatures, even if its just a tablet upload as a file.
I dont know why people are so against getting their contracts signed
ahead of time as part of the sign up for service, just have part of
the terms void the contract if its an unsuccessful installation.
On Wed, Oct 29, 2014 at 1:36 PM, Ken Hohhof via Af <af@afmug.com
<mailto:af@afmug.com>> wrote:
I remember an AT&T U-Verse installer finishing the job and then
wanting me to sign a 7 page agreement on his iPad. He stood there
killing time for 154 minutes while I read the agreement.
Apparently they count on people not reading what they sign. Also
it seems like the time to get it signed was BEFORE he did the work.
So my recommendation is to either keep your agreement to 1 page,
or provide a copy to the customer ahead of time, or to read while
the installer is working (this also gives the customer something
to do other than nitpicking your install work). It's a waste of
time to have your installer stand there while the customer reads a
long agreement.
-----Original Message----- From: Jason Pond via Af
Sent: Wednesday, October 29, 2014 12:15 PM
To: af@afmug.com <mailto:af@afmug.com>
Subject: Re: [AFMUG] Field Paperwork
So the going paperless is way easier than you think.
Buy a signature pad like a Topaz Sig Lite (usb) send with installer.
Your contract is probably already in PDF form. Create Information
boxes and add a signature field. This can be done with Acrobat reader
I think. They save on the computer have installer download or e-mail
them in at the end of the day. The installer can even e-mail a copy
to the customer right there while they are still onsite. (two things
good about that. You know you have the right e-mail address and the
installer knows that the internet is working).
If the customer wants a signed copy they can have one e-mailed to them
at the end of the day after the installer gets back to the office.
No matter what you do an in-vehicle printer will be problematic
forever they were not designed for that environment. (cheaper in the
long run to go paperless sooner than later)...
Sincerely,
Jason Pond
On Wed, Oct 29, 2014 at 10:43 AM, Ben Royer via Af <af@afmug.com
<mailto:af@afmug.com>> wrote:
Quick poll question... For those of you still using paper in
the field for
your technicians to have customers sign, do you use printers
in the
vehicles? If yes to that question, which printer do you
recommend? We use a
basic HP Deskjet scanner/copier/printer, so the client can
sign the
paperwork and then we can make a copy for them in the field.
However, they
are not very durable to the every day use of our field techs.
I’ve even had
them brought in because they are jammed and we find things
like a mustard
packet inside them. Now, the obvious go paperless argument is
null at this
point as we are putting a plan in place to get there someday,
but until
then, what would you all recommend for paperwork printing in
the field?
Thank you,
Ben Royer, Operations Supervisor
Royell Communications, Inc.
217-965-3699 <tel:217-965-3699> www.royell.net
<http://www.royell.net>
--
All parts should go together without forcing. You must remember that
the parts you are reassembling were disassembled by you. Therefore, if
you can't get them together again, there must be a reason. By all
means, do not use a hammer. -- IBM maintenance manual, 1925
