What you are describing is a performance/discipline incentive. Those types of merit-based programs are generally going to be ok, at least from a wage and hour standpoint (though they can always raise other issues of their own--implement plans like this only with the benefit of legal advice, including good training for your supervisors).
------ Original message ------ From: Tushar Patel via Af Date: 10/29/2014 7:00 PM To: af@afmug.com; Subject:Re: [AFMUG] Field Paperwork What about linking lack of paperwork to performance review and raises? Tushar On Oct 29, 2014, at 6:09 PM, "Hass, Douglas A. via Af" <af@afmug.com<mailto:af@afmug.com>> wrote: Remember, not turning in paperwork is a disciplinary issue, not a compensation issue. No matter if your employee does a good job, a bad job, turns in all of his paperwork, or turns in absolutely no paperwork, you still MUST pay him for all hours he works. You can discipline him, but even having a "no paperwork, no pay" policy on the books is going to be unlawful and can be grounds for a very costly to defend wage and hour lawsuit. Even if you have never actually enforced this, good luck proving that if your policy and your public pronouncements suggest otherwise! I am happy to talk with any of you off list about alternatives to messing with paychecks that can legally incentivize employees to do their jobs. ------ Original message ------ From: CBB - Jay Fuller via Af Date: 10/29/2014 6:02 PM To: af@afmug.com<mailto:af@afmug.com>; Subject:Re: [AFMUG] Field Paperwork We have a three part work order form. Installer keeps a copy, office keeps a copy, office keeps a copy. Basically without this form the installer isn't paid for those hours (not that we've ever had to fight it) ----- Original Message ----- From: Ben Royer via Af <mailto:af@afmug.com> To: af@afmug.com<mailto:af@afmug.com> <mailto:af@afmug.com> Sent: Wednesday, October 29, 2014 1:51 PM Subject: Re: [AFMUG] Field Paperwork Excellent feedback from everyone, I greatly appreciate it. The concept of the quick PDF is nice, as well as the Google Drive folders. Our agreement is only a couple pages, the install work order is a couple pages as well, but nothing to consuming for someone to read through and then have an email of it. Thanks again for the feedback. Thank you, Ben Royer, Operations Supervisor Royell Communications, Inc. 217-965-3699 www.royell.net<http://www.royell.net> From: That One Guy via Af <mailto:af@afmug.com> Sent: Wednesday, October 29, 2014 1:41 PM To: af@afmug.com<mailto:af@afmug.com> <mailto:af@afmug.com> Subject: Re: [AFMUG] Field Paperwork we normally get ours signed ahead of time We used to have a customer sign off form, but when they did get filled out they rarely made it back to the shop We are looking at options through powercode to get customer signatures, even if its just a tablet upload as a file. I dont know why people are so against getting their contracts signed ahead of time as part of the sign up for service, just have part of the terms void the contract if its an unsuccessful installation. On Wed, Oct 29, 2014 at 1:36 PM, Ken Hohhof via Af <af@afmug.com<mailto:af@afmug.com><mailto:af@afmug.com>> wrote: I remember an AT&T U-Verse installer finishing the job and then wanting me to sign a 7 page agreement on his iPad. He stood there killing time for 154 minutes while I read the agreement. Apparently they count on people not reading what they sign. Also it seems like the time to get it signed was BEFORE he did the work. So my recommendation is to either keep your agreement to 1 page, or provide a copy to the customer ahead of time, or to read while the installer is working (this also gives the customer something to do other than nitpicking your install work). It's a waste of time to have your installer stand there while the customer reads a long agreement. -----Original Message----- From: Jason Pond via Af Sent: Wednesday, October 29, 2014 12:15 PM To: af@afmug.com<mailto:af@afmug.com><mailto:af@afmug.com> Subject: Re: [AFMUG] Field Paperwork So the going paperless is way easier than you think. Buy a signature pad like a Topaz Sig Lite (usb) send with installer. Your contract is probably already in PDF form. Create Information boxes and add a signature field. This can be done with Acrobat reader I think. They save on the computer have installer download or e-mail them in at the end of the day. The installer can even e-mail a copy to the customer right there while they are still onsite. (two things good about that. You know you have the right e-mail address and the installer knows that the internet is working). If the customer wants a signed copy they can have one e-mailed to them at the end of the day after the installer gets back to the office. No matter what you do an in-vehicle printer will be problematic forever they were not designed for that environment. (cheaper in the long run to go paperless sooner than later)... Sincerely, Jason Pond On Wed, Oct 29, 2014 at 10:43 AM, Ben Royer via Af <af@afmug.com<mailto:af@afmug.com><mailto:af@afmug.com>> wrote: Quick poll question... For those of you still using paper in the field for your technicians to have customers sign, do you use printers in the vehicles? If yes to that question, which printer do you recommend? We use a basic HP Deskjet scanner/copier/printer, so the client can sign the paperwork and then we can make a copy for them in the field. However, they are not very durable to the every day use of our field techs. I’ve even had them brought in because they are jammed and we find things like a mustard packet inside them. Now, the obvious go paperless argument is null at this point as we are putting a plan in place to get there someday, but until then, what would you all recommend for paperwork printing in the field? Thank you, Ben Royer, Operations Supervisor Royell Communications, Inc. 217-965-3699<tel:217-965-3699> www.royell.net<http://www.royell.net> <<http://www.royell.net>> -- All parts should go together without forcing. You must remember that the parts you are reassembling were disassembled by you. Therefore, if you can't get them together again, there must be a reason. By all means, do not use a hammer. -- IBM maintenance manual, 1925 Douglas A. Hass Associate 312.786.6502 d...@franczek.com<mailto:d...@franczek.com> Franczek Radelet P.C. 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