I love the first Q&A response in the FAQ Ray... Q: Why is this change happening?
A: The current Power Supply line is being retired. Given how super helpful that was, I thought I'd help you guys out and fill out the rest of the FAQ before you get inundated with more of these silly questions. Q: Why is it being retired? A: Because we're making a change to a new Power Supply. Q: Why is this change happening and why is it being retired? A: The old Power Supply is being replaced with a new Power supply. -Steve D On Thu, Jun 25, 2015 at 3:16 PM, Sean Heskett <af...@zirkel.us> wrote: > Hi Ray, > > Thanks for listening. > > So if one thing is guaranteed it's that someone is going to unplug the > cables that are attached to the POE. either a tech friend will be over to > "help" them with their router, their kid will unplug it or they will just > decide to unplug the cables for XYZ reason. it's guaranteed to happen. > > With the old POE there was only one way to screw it up...unplug the cable > from the radio outside. usually they think they are smart and they plug > the radio cable directly into their router. sometimes they just leave it > all unplugged. But when we try to help them put it back together correctly > here's how the conversation goes: > > agent: do you see the 3" flat black cable? > client: yes > agent: ok good, that goes into your computer or your router WAN port, just > like it says on the sticker. > client: ok got it plugged in > agent: now take the cable coming from the outside, that goes into the port > that says "to radio" (we also usually tape the ethernet cable to the > ferrite bead with electrical tape so that they have to physically remove > the tape to remove the cable) > client: ok that's plugged in. > agent: great now also make sure that the electrical plug is securely > plugged into a wall outlet and that there is a red light on the plug. > client: there's a red light and the internet is working again. thanks! > > 4 easy steps to success! > > with the new POE there are multiple ways to screw it up. when they unplug > everything the labels to put it back are "Gigabit ethernet" and "gigabit > ethernet+power". so which one is supposed to go where? well power seems > "better", maybe that goes into my computer...nope wrong. but even better > labeling won't help a whole lot because once they unplug the cables they > usually toss them or do god knows what with them. so here's the support > call: > > agent: do you see the 3" flat black cable? > client: i have no idea what you're talking about. i have this weird brick > that my 3 month old son is playing with. > agent: ok you have the other style adapter. do you see the cable coming > from the outside radio? plug that into "gigabit ethernet+power". > client: i don't see where that port is. > agent: ok, flip the brick over and squint really hard, do you see the > faint lettering on the brick. > client: maybe, let me grab my glasses. ok i think i see it...click. > agent: great, now do you see the cable that goes to the back of your > router. > client: um yeah on the back of this link-see thing there's 5 or 6 wires. > agent: ok there should be a port labeled internet. > client: nope i don't see that. > agent: is there one labeled WAN? > client: yeah > agent: ok the cable plugged into the WAN port of your router that goes > into the "Gigabit ethernet" port on the brick. > client: oh geeze, let me find my glasses again. > agent: it's the only other port on the brick. > client: ok got it. > agent: great, now make sure the power cable is plugged into the wall > outlet. > client: yeah it's plugged into the wall. > agent: ok now that it's all back together does the internet work. > client: nope, can you just send someone? i'm tired of all this plugging > and unplugging. > agent: well, lets just check the cables one more time. "Gigabit ethernet" > goes to WAN port on router, "gigabit ethernet+power" goes to the cable > going outside to the radio. > client: yes that's how i have it. please just send someone. > agent: is the power cord plugged into the wall outlet. > client: yes > agent: is the other end of the power cable plugged into the brick? > client: well, um no, no it isn't. you never said to do that! > agent: ok well plug that into the brick. does the internet work now? > client: yeah i guess, why are all the cables so confusing? i have > wireless service, why do you have so many damn wires? > > catch my drift? labeling would help a bit but honestly there's 6 points > of failure on the new POE (2 ethernet ports and 2 sides to the power cable, > plus the ethernet ports can be plugged in backward so really it's 6 things > to check) the old POE has 3 points of failure. is the ethernet cable from > the radio unplugged? is the wall wart unplugged? is the flat black cable > unplugged? > > Thanks, > > Sean > > On Thu, Jun 25, 2015 at 12:48 PM, Ray Savich < > ray.sav...@cambiumnetworks.com> wrote: > >> Check out the details at >> http://community.cambiumnetworks.com/t5/PMP-450/Canopy-POE-end-of-life/m-p/41732 >> >> Ray >> >> >> >> Join the Conversation >> >> Cambium Networks Community Forum <http://community.cambiumnetworks.com/> >> >> >> >> *From:* members-boun...@wispa.org [mailto:members-boun...@wispa.org] *On >> Behalf Of *Sean Heskett >> *Sent:* Thursday, June 25, 2015 10:38 AM >> *To:* af@afmug.com >> *Cc:* memb...@wispa.org >> *Subject:* Re: [WISPA Members] Canopy POE end of life :-/ >> >> >> >> Thanks for the link josh. They normally cost ~$10 so the eBay price of >> $24 is someone trying to make a buck on them before they are gone. Also >> eventually eBay will run out too so that's not a long term solution. >> >> >> >> Come on cambium listen to your long time loyal customers! >> >> >> >> -Sean >> >> >> >> On Thursday, June 25, 2015, Josh Luthman <j...@imaginenetworksllc.com> >> wrote: >> >> >> http://www.ebay.com/sch/i.html?_from=R40&_trksid=p2050601.m570.l1313.TR0.TRC0.H0.Xcanopy+power+supply.TRS0&_nkw=canopy+power+supply&_sacat=0 >> >> >> >> >> Josh Luthman >> Office: 937-552-2340 >> Direct: 937-552-2343 >> 1100 Wayne St >> Suite 1337 >> Troy, OH 45373 >> >> >> >> On Thu, Jun 25, 2015 at 11:24 AM, Sean Heskett <af...@zirkel.us> wrote: >> >> Dear Cambium, >> >> >> >> Why won't you let us buy the ACPSSW-13B POE if we still want to? >> >> >> >> It's very frustrating that we now have to change our install procedures >> AND our tech support procedures. The new POE is also very cumbersome and >> prone to clients plugging things in backwards etc. >> >> >> >> Can you either keep selling them or give us access to the manufacturer so >> that we can still buy them? >> >> >> >> -Sean >> >> >> >> >> _______________________________________________ >> Members mailing list >> memb...@wispa.org >> http://lists.wispa.org/mailman/listinfo/members >> >> >> > >
