Lol!!! Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Jun 25, 2015 6:37 PM, "Steve D" <bigd...@gmail.com> wrote:
> I love the first Q&A response in the FAQ Ray... > > Q: Why is this change happening? > > A: The current Power Supply line is being retired. > > > Given how super helpful that was, I thought I'd help you guys out and fill > out the rest of the FAQ before you get inundated with more of these silly > questions. > > Q: Why is it being retired? > A: Because we're making a change to a new Power Supply. > > Q: Why is this change happening and why is it being retired? > A: The old Power Supply is being replaced with a new Power supply. > > -Steve D > > On Thu, Jun 25, 2015 at 3:16 PM, Sean Heskett <af...@zirkel.us> wrote: > >> Hi Ray, >> >> Thanks for listening. >> >> So if one thing is guaranteed it's that someone is going to unplug the >> cables that are attached to the POE. either a tech friend will be over to >> "help" them with their router, their kid will unplug it or they will just >> decide to unplug the cables for XYZ reason. it's guaranteed to happen. >> >> With the old POE there was only one way to screw it up...unplug the cable >> from the radio outside. usually they think they are smart and they plug >> the radio cable directly into their router. sometimes they just leave it >> all unplugged. But when we try to help them put it back together correctly >> here's how the conversation goes: >> >> agent: do you see the 3" flat black cable? >> client: yes >> agent: ok good, that goes into your computer or your router WAN port, >> just like it says on the sticker. >> client: ok got it plugged in >> agent: now take the cable coming from the outside, that goes into the >> port that says "to radio" (we also usually tape the ethernet cable to the >> ferrite bead with electrical tape so that they have to physically remove >> the tape to remove the cable) >> client: ok that's plugged in. >> agent: great now also make sure that the electrical plug is securely >> plugged into a wall outlet and that there is a red light on the plug. >> client: there's a red light and the internet is working again. thanks! >> >> 4 easy steps to success! >> >> with the new POE there are multiple ways to screw it up. when they >> unplug everything the labels to put it back are "Gigabit ethernet" and >> "gigabit ethernet+power". so which one is supposed to go where? well >> power seems "better", maybe that goes into my computer...nope wrong. but >> even better labeling won't help a whole lot because once they unplug the >> cables they usually toss them or do god knows what with them. so here's >> the support call: >> >> agent: do you see the 3" flat black cable? >> client: i have no idea what you're talking about. i have this weird >> brick that my 3 month old son is playing with. >> agent: ok you have the other style adapter. do you see the cable coming >> from the outside radio? plug that into "gigabit ethernet+power". >> client: i don't see where that port is. >> agent: ok, flip the brick over and squint really hard, do you see the >> faint lettering on the brick. >> client: maybe, let me grab my glasses. ok i think i see it...click. >> agent: great, now do you see the cable that goes to the back of your >> router. >> client: um yeah on the back of this link-see thing there's 5 or 6 wires. >> agent: ok there should be a port labeled internet. >> client: nope i don't see that. >> agent: is there one labeled WAN? >> client: yeah >> agent: ok the cable plugged into the WAN port of your router that goes >> into the "Gigabit ethernet" port on the brick. >> client: oh geeze, let me find my glasses again. >> agent: it's the only other port on the brick. >> client: ok got it. >> agent: great, now make sure the power cable is plugged into the wall >> outlet. >> client: yeah it's plugged into the wall. >> agent: ok now that it's all back together does the internet work. >> client: nope, can you just send someone? i'm tired of all this plugging >> and unplugging. >> agent: well, lets just check the cables one more time. "Gigabit >> ethernet" goes to WAN port on router, "gigabit ethernet+power" goes to the >> cable going outside to the radio. >> client: yes that's how i have it. please just send someone. >> agent: is the power cord plugged into the wall outlet. >> client: yes >> agent: is the other end of the power cable plugged into the brick? >> client: well, um no, no it isn't. you never said to do that! >> agent: ok well plug that into the brick. does the internet work now? >> client: yeah i guess, why are all the cables so confusing? i have >> wireless service, why do you have so many damn wires? >> >> catch my drift? labeling would help a bit but honestly there's 6 points >> of failure on the new POE (2 ethernet ports and 2 sides to the power cable, >> plus the ethernet ports can be plugged in backward so really it's 6 things >> to check) the old POE has 3 points of failure. is the ethernet cable from >> the radio unplugged? is the wall wart unplugged? is the flat black cable >> unplugged? >> >> Thanks, >> >> Sean >> >> On Thu, Jun 25, 2015 at 12:48 PM, Ray Savich < >> ray.sav...@cambiumnetworks.com> wrote: >> >>> Check out the details at >>> http://community.cambiumnetworks.com/t5/PMP-450/Canopy-POE-end-of-life/m-p/41732 >>> >>> Ray >>> >>> >>> >>> Join the Conversation >>> >>> Cambium Networks Community Forum <http://community.cambiumnetworks.com/> >>> >>> >>> >>> *From:* members-boun...@wispa.org [mailto:members-boun...@wispa.org] *On >>> Behalf Of *Sean Heskett >>> *Sent:* Thursday, June 25, 2015 10:38 AM >>> *To:* af@afmug.com >>> *Cc:* memb...@wispa.org >>> *Subject:* Re: [WISPA Members] Canopy POE end of life :-/ >>> >>> >>> >>> Thanks for the link josh. They normally cost ~$10 so the eBay price of >>> $24 is someone trying to make a buck on them before they are gone. Also >>> eventually eBay will run out too so that's not a long term solution. >>> >>> >>> >>> Come on cambium listen to your long time loyal customers! >>> >>> >>> >>> -Sean >>> >>> >>> >>> On Thursday, June 25, 2015, Josh Luthman <j...@imaginenetworksllc.com> >>> wrote: >>> >>> >>> http://www.ebay.com/sch/i.html?_from=R40&_trksid=p2050601.m570.l1313.TR0.TRC0.H0.Xcanopy+power+supply.TRS0&_nkw=canopy+power+supply&_sacat=0 >>> >>> >>> >>> >>> Josh Luthman >>> Office: 937-552-2340 >>> Direct: 937-552-2343 >>> 1100 Wayne St >>> Suite 1337 >>> Troy, OH 45373 >>> >>> >>> >>> On Thu, Jun 25, 2015 at 11:24 AM, Sean Heskett <af...@zirkel.us> wrote: >>> >>> Dear Cambium, >>> >>> >>> >>> Why won't you let us buy the ACPSSW-13B POE if we still want to? >>> >>> >>> >>> It's very frustrating that we now have to change our install procedures >>> AND our tech support procedures. The new POE is also very cumbersome and >>> prone to clients plugging things in backwards etc. >>> >>> >>> >>> Can you either keep selling them or give us access to the manufacturer >>> so that we can still buy them? >>> >>> >>> >>> -Sean >>> >>> >>> >>> >>> _______________________________________________ >>> Members mailing list >>> memb...@wispa.org >>> http://lists.wispa.org/mailman/listinfo/members >>> >>> >>> >> >> >
