>> I believe being able to provide refunds is important. When you go to a 
>> real-world store

Since a user upgrading to a "pro" version isn't buying anything
tangible, it's more like going into a donut shop, buying a donut and
eating it. How many consumers ask for refunds at that point? Under
some circumstances, a refund is called for but not in the same way as
a consumer returning an unopened package that can be resold.

To me, issuing a refund for a software product is only to be done
under some unusual circumstance not because of buyer remorse. The
donut has been eaten and that's that.

-John Coryat

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