>> It's the right to use the software in a certain way, to repeatedly...

In my business, I have a stated policy of "No refunds under any
circumstances." I've had this policy for over 30 years and it has
served me well. I have the policy stated in several places and so far,
it hasn't been a problem. If you state this clearly then it shouldn't
be an issue with the consumers. Sure, you may scare away a few by
having this policy but the end result is less complaining and
customers who are more likely to be satisfied. I see no reason to
change this policy with apps. Besides, we're talking a couple of
dollars per transaction. It's not like they're choosing between buying
your $2 item or paying their rent.

-John Coryat

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