Hi David, Going forward, if this sort of thing happens again would it be possible to assign a new patch number, rather than recycling one for a patch which has already been released once? Otherwise the patch number really ceases to be a unique identifier. Eric Cleereman
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Easter, David Sent: Thursday, January 25, 2007 3:35 PM To: arslist@ARSLIST.ORG Subject: Re: Issues since patch #19 or #20 - Uh-Oh ** Hi Don, I'm working on a confirmation of that. At this time, I believe that all the files that are required are there. My understanding is that the installer was unaffected and it was only the files provided for those administrators that want to load the files manually that were erroneously omitted. In other words, if you installed via the installer, you're o.k. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Don Booher Sent: Thursday, January 25, 2007 12:31 PM To: arslist@ARSLIST.ORG Subject: Re: Issues since patch #19 or #20 - Uh-Oh ** Has any received an official update from Remedy on whether patch 20 does indeed contain updated files that would require us to download it again? It would effectively cause us to have to restart our testing of patch 20, which I've put on hold pending the outcome of this thread. Don _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dudley, Joelie Sent: Wednesday, January 24, 2007 2:03 PM To: arslist@ARSLIST.ORG Subject: Re: Issues since patch #19 or #20 - Uh-Oh Oh great...and I already ran the installer, and have people testing...we have yet to see any major issues...keeping fingers crossed now that I read these..... Hoping!!!!! ~jj -----Original Message----- From: Action Request System discussion list(ARSList) [ mailto:[EMAIL PROTECTED] On Behalf Of Smith, Ron Sent: Wednesday, January 24, 2007 12:47 PM To: arslist@ARSLIST.ORG Subject: Re: Issues since patch #19 or #20 - Uh-Oh It would be nice if Remedy would help us out with some Technical Bulletins. As soon as this posting came out, I went out and started checking the create dates on the Patch 20 file. There were new ones added as late as 8:50 PST this morning. It would be nice to know when this gets stable and we know we have a good set of patches. My .02cents Ron Smith Web/Remedy System Developer Providence Health System [EMAIL PROTECTED] 503-216-7866 From: Action Request System discussion list(ARSList) [ mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Wednesday, January 24, 2007 9:42 AM To: arslist@ARSLIST.ORG Subject: Re: Issues since patch #19 or #20 - Uh-Oh ** Actually --- on Jan 15th and 16th all the installers were upgraded.. between 11:00pm and 12:53am So there must be issues.. On 1/24/07, patrick zandi < [EMAIL PROTECTED]> wrote: Woo, not good.. I have seen this with oracle patches.. Frustration.. now that is upsetting.. On 1/24/07, Lucero, Michelle - IST contractor < <mailto:[EMAIL PROTECTED]> [EMAIL PROTECTED]> wrote: Uh-oh. Something tells me that we might have to download all of patch 20 all over again. I downloaded both the installer and files a couple of days ago. However, today, it looks like the winnt\bin folder AND files have been updated. Many of the files shows today's date at 8:50 AM. Note to BMC: Could someone send out an official word to let us know when ALL of the files for both the 6.3 P20 and 7.0.1 DST patches are available and complete? Thank you, Michelle Concerned customer -----Original Message----- From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Wednesday, January 24, 2007 9:23 AM To: arslist@ARSLIST.ORG Subject: Re: Issues since patch #19 or #20 I'm glad that I installed Patch 20 on my test server, because it hosed everything up. I'm debating trying out a completely new install to see if that works, but Patch 20 is a failure so far and I will not be deploying it to my production environment until the kinks are worked out. I also normally patch my AR System by overwriting files instead of running the installer since the installer is fairly buggy (it doesn't let you see long DB server names, etc.) but this time BMC didn't release all of the files needed. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto: <mailto:arslist@ARSLIST.ORG> [EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Wednesday, January 24, 2007 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: Issues since patch #19 or #20 ...getting ready to install patch 20 for ARS Server v6.3 (SQL Server, W2K3) on a dev server. Because the Installer also modifies forms I prefer copying the new files instead when installing patches. I submitted a RFE last year so that we have the option of _only_ installing patched files and not alter any forms or workflow. I shake my head when I think of these installers. What files are missing from the bin and lib folders (from supportweb) for patch 20? From the "Patch 20 - Install Issues" thread this month, is DWMAPI.DLL the only missing one? Are there any brand new files (appearing for the first time in patch 20) - if so, which folders would they go in? I am thinking that I may need to install patch 20 using the Installer on a new computer, then copy the files to the dev server. Stephen The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is strictly prohibited. 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