Yes...re-read my original post. 20,000 users total, two of whom get the error.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Friday, September 21, 2007 1:55 PM To: arslist@ARSLIST.ORG Subject: Re: Mysterious Midtier Error Norm.. Ok... so we went from 20,000 users to 2 users.... Me thinks me smells a mapping of multiple persons to single ARS 'Login Name' values? (With a Read license)? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> wrote: > Definitely not a timeout. They fill out the form in less than 20 > seconds, click SUBMIT, and BAM! > > And both users have standard READ (not read restricted) licenses. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black > Sent: Friday, September 21, 2007 1:37 PM > To: arslist@ARSLIST.ORG > Subject: Re: Mysterious Midtier Error > > Norm, > > Could it be a timeout issue? (Could their session have expired?) > Could they be using a "shared read-restricted" account that someone > else did a "log-out" of while they were filling out the form? ( and > invalidated their session) > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> > wrote: > > ** > > > > > > > > Hi everyone: > > > > > > > > Some users are experiencing a very rare error in one of my Midtier > apps. > > The app allows them to submit a trouble ticket. At this one site > there are > > over 20,000 users using it. Two of those users, however, get an, > "Exception > > caught: Access denied" error when they click the SUBMIT button. > > > > > > > > I'm at a loss. I don't know why thousands of other users can use it > fine > > but these two can't. Further complicating the issue is that these > users are > > in Georgia while I'm in Florida, so I can't see with my own two eyes > what > > they're doing. > > > > > > > > So this is a call for any brainstorming. Any ideas at what might be > up are > > very appreciated. > > > > > > > > ARS. 6.3 > > Midtier 6.3 > > MS SQL 2000 ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
