Oops.. I reread the original post... only 2 of the 20,000 are having issues....
Are you sure they are not opening the form.. then getting a cup of coffee then coming back (+15 minutes later) to fill out the form and then getting a timeout? (It may only take the user 20 seconds to fill out the form after it loads... but were they waiting for it?) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 9/21/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote: > Norm.. > > > Ok... so we went from 20,000 users to 2 users.... > > Me thinks me smells a mapping of multiple persons to single ARS 'Login > Name' values? (With a Read license)? > > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> wrote: > > Definitely not a timeout. They fill out the form in less than 20 > > seconds, click SUBMIT, and BAM! > > > > And both users have standard READ (not read restricted) licenses. > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black > > Sent: Friday, September 21, 2007 1:37 PM > > To: arslist@ARSLIST.ORG > > Subject: Re: Mysterious Midtier Error > > > > Norm, > > > > Could it be a timeout issue? (Could their session have expired?) > > Could they be using a "shared read-restricted" account that someone > > else did a "log-out" of while they were filling out the form? ( and > > invalidated their session) > > > > -- > > Carey Matthew Black > > Remedy Skilled Professional (RSP) > > ARS = Action Request System(Remedy) > > > > Love, then teach > > Solution = People + Process + Tools > > Fast, Accurate, Cheap.... Pick two. > > > > > > On 9/21/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> > > wrote: > > > ** > > > > > > > > > > > > Hi everyone: > > > > > > > > > > > > Some users are experiencing a very rare error in one of my Midtier > > apps. > > > The app allows them to submit a trouble ticket. At this one site > > there are > > > over 20,000 users using it. Two of those users, however, get an, > > "Exception > > > caught: Access denied" error when they click the SUBMIT button. > > > > > > > > > > > > I'm at a loss. I don't know why thousands of other users can use it > > fine > > > but these two can't. Further complicating the issue is that these > > users are > > > in Georgia while I'm in Florida, so I can't see with my own two eyes > > what > > > they're doing. > > > > > > > > > > > > So this is a call for any brainstorming. Any ideas at what might be > > up are > > > very appreciated. > > > > > > > > > > > > ARS. 6.3 > > > Midtier 6.3 > > > MS SQL 2000 > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
