Also... please do not forget the fact that ITSM is also about data configuration too. The objects that are changes are only one part of the puzzle of "what a patch does".
It is a difficult enough of a task for us to figure this stuff out by brute force. However there are several RFE's that should make it easy enough for _all of us_ (mostly BMC) to "get along" with everyone else. To name a short few: ) Like the Server Event's per object during an Import of a def/XML file. (instead of just one server event for the whole object import operation) ) Like using data auditing on core/ITSM configuration forms. :) ) Like having a real way to validate the install after it is complete. And not just look at the last data record that should have been created/updated. But a validity test for every element(object/data) that is involved in the product/patch. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Nov 7, 2007 10:52 AM, Michiel Beijen <[EMAIL PROTECTED]> wrote: > Well yes, you can find the ardisable utility on the old Remedy > Community and it is also in the new BMC Developers Network > (http://www.bmcdn.ws) > Of course it would be appropriate for Remedy to include a list of > touched workflow with the release... but since there is no such list > currently the best way to go is - imo - using the scenario I described > earlier. > If anyone has a better idea of how to install an ITSM patch; please let me > know. > > Regards, > > Michiel <snip> > > On 11/6/07, T. Dee < [EMAIL PROTECTED]> wrote: > > > I don't understand Remedy - I have run into issues with Incident and have > > > reported them to Remedy. > > > > > > Remedy has identified them as known errors > > (SW00249109,SW00262080,SW00263933). > > > I can not find these on their support web site. > > > > > > I'm told that Patch 6 will fix these issues. However, i'm also told they > > don't > > > know nor do they have any documentation as to WHAT workflow they touch / > > > update. > > > > > > This I don't understand - there are alot of people who customize ITSM 7 to > > match > > > their needs and if Remedy has identified a bug / defect and they have a > > fix for > > > it, then they should be able to provide a list of WHAT workflow they are > > > updating / changing. > > > > > > This is frustrating. > > > > > > T. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
