You can certainly add me to that list, Terje. Raising goats is starting to look mighty good, especially since the willingness and intelligence of goats compares favorably to that of middle management.
But, haven't we been having this discussion for years? Jennifer From: Terje Moglestue Sent: Thu 08-May-08 04:45 To: arslist@ARSLIST.ORG Subject: Re: ITIL Remedy The ITSM 7 generation of Remedy have made several senior Remedy = developers to rethink if they want to continue working in the ARS = Environment. Senior account managers, sales and pre-sales people are = selling to their clients that that "customization" is something the = client should not do. Everything that needs to be fixed will be fixed in = patches generated by BMC. Some clients have had bad experience with = upgrades and over customized sites. Personally I think BMC are on a = wrong path with their direction with their no customization attitude and = their use of patches. It can easily backfire. =20 Long time consultants are turning into "configuration slaves", = "foundation data loaders" and the never ending "patch players". = Personally I am not happy the direction of my profession. One of the = best selling functionalities of ARS has been the quick development time = and easy customization to meet most requirements. =20 Patches need to be more transparent. All workflow changes must be = documented or the code available for local review. =20 ~Terje =20 =20 ________________________________ From: Action Request System discussion list(ARSList) on behalf of Rick = Cook Sent: Tue 06/05/2008 07:38 PM To: arslist@ARSLIST.ORG Subject: Re: ITIL Remedy _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
