There seems to be a smoldering issue here.
In previous versions, you could customize the dickens out of the ootb
applications (To fit your business needs).
However now with ITSM 7, customization is a four letter word.
You are allowed to configure it, but if want to customize it you are breaking
BMC's rules.
It seems like there is a line being drawn in the sand between the AR Server
application developers and the ITSM implementers.
Is this thread now really about ITIL and ITSM?
Just a reminder, this is the direction BMC is making with it's product line.
You may like it, you may hate it, either way it's a product we have to support.
Kathy,
Was your question answered to your satisfaction?
Kevin P.
---------------------------------
Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now.
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
